I ordered a jacket online and collected it the same afternoon from my local store in Penzance. The staff there are always friendly and helpful.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Leggi di più
L'azienda ha risposto
We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Leggi di più
L'azienda ha risposto
Fantastic professional advice at Millets from Jade when buying some “serious” walking boots : expensive items so you really don’t want to make a mistake! Jade spent a lot of time making sure I got the... Leggi di più
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento activewear
- Negozio di borse e valigie
- Negozio di articoli per il campeggio
Informazioni su Millets - Penzance
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informazioni di contatto
1-2 Market Jew Street, TR18 2HN, Penzance, Regno Unito
- 01736 800173
4,9
Eccellente
490 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Jade was extremely helpful when we wete…
Jade was extremely helpful when we were purchasing trousers for my husband
16 maggio 2026
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Risposta di Millets - Penzance
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Great choice of products at fair prices.
16 maggio 2026
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Risposta di Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service
I ordered a jacket online and collected it the same afternoon from my local store in Penzance. The staff there are always friendly and helpful.
4 maggio 2026
Risposta di Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Extremely helpful
Extremely helpful, as always, at this particular store. Knowledgeable staff with excellent service.
1 maggio 2026
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Risposta di Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service by Douglas
Excellent service by Douglas
Highly recommended.
16 aprile 2026
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Risposta di Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Douglas
Douglas, was very helpful and knowledgeable and made the shopping experience in Millets Penzance a good experience.
11 aprile 2026
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Risposta di Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Service with a smile
Service with a smile from friendly Douglas. Who could not have been more helpful. He went the extra mile to look for my size when it was not on display.
10 aprile 2026
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Risposta di Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful
Very helpful, printed out information for us and helped with discount when we were unable to find. Excellent customer service.
3 aprile 2026
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Risposta di Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great sevice
Gina was exceptionally helpful in my purchase. Had good knowledge and demonstrated his to use it properly. Very friendly. Good value for money.
25 febbraio 2026
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Risposta di Millets - Penzance
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
Gina was friendly and helpful with my purchase today.
18 febbraio 2026
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Risposta di Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly welcome and helpful advice.
Friendly welcome and helpful advice from Gina when choosing a new coat.
12 febbraio 2026
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Risposta di Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Given very good service by Gina today…
Given very good service by Gina today with purchase of hiking boots, will return.
16 febbraio 2026
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Risposta di Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Gina is a credit to your store.
Gina is a credit to your store. Excellent knowledge, helped us with our query and sold us just what we needed. Very happy.
11 febbraio 2026
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Risposta di Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Penzance store was helpful
Jade Douglas at Penzance store was very obliging and helpful. When I wasn't sure which size of yaktrax I should buy.
5 febbraio 2026
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Risposta di Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly sound advice
4 febbraio 2026
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Risposta di Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Plenty of choice
Plenty of choice, available staff, pleasant, answered my questions.
Served by Jade.
20 gennaio 2026
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Risposta di Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Jade was 1st rate
Jade was 1st rate! Really gone the extra mile! Thank you so much for your help :)
A very happy customer
27 dicembre 2025
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Risposta di Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent Service - again!
This was a deliberate return to a shop where I had previously had good advice and thoughtful customer service. I returned for an exact replacement of the excellent pair of walking boots I was recommended on my first visit - again I received friendly, helpful and knowledgeable advice from Gina who also gave me the space and time to try them on properly and make sure I was happy. Thank You, Gina!
29 novembre 2025
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Risposta di Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Brightened up a wet Monday.
Jade and colleague turned shopping into a proper giggle. Helpful, too!
1 dicembre 2025
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Risposta di Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Penzance Millets
I went in to Millets on Saturday 29/11/25. I couldn’t find what I wanted and the man on the till helped me find it . He was very helpful . I think he is quite new there . All of the staff in the Penzance branch are helpful and it’s good to see they are training new staff to be just as helpful . It’s nice to go into a store where customer service is so good .
29 novembre 2025
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Risposta di Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
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