Millets - Newquay Recensioni 

770
TrustScore 5 su 5

4,9

12-14 Bank Street, TR7 1JF Newquay, GB


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Valutata 4 stelle su 5

Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio

Informazioni su Millets - Newquay

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 12-14 Bank Street, TR7 1JF, Newquay, Regno Unito

  • 01637 808971

4,9

Eccellente

TrustScore 5 su 5

770 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(770)

5397 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I wanted to buy my 88 year old dad some…

I wanted to buy my 88 year old dad some walking sandals. I’d seen the Black Friday offer online but was in Newquay so decided to see if they had them in store, I needed them in 2 days for my dad’s birthday! No luck but Kayleigh the sales assistant went out of her way to ring the Bodmin store to see if they were in stock . Thankyou for all your help, you saved the day!

18 novembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

Nice staff very polite and know what…

Nice staff very polite and know what she’s talking about very knowledgeable

14 novembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Super helpful and knowledgeable staff

Super helpful and knowledgeable staff, excellent value. James & Kayleigh helped us a great deal

9 novembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valutata 5 stelle su 5

The staff were very helpful

The staff were very helpful. They told us that we could buy what we wanted even though it was out of stock and they would deliver it free of charge to our house. The delivery was prompt and issue free.

28 ottobre 2024
Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Great Service from Nick

We were served by Nick while on holiday last week when my husband left his stick in the services on the way there. He went above and beyond to find an appropriate stick for him. Very pleased with the service, he's a credit to the store. Thank you again.

27 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valutata 5 stelle su 5

Fantastic help from Sarah today when…

Fantastic help from Sarah today when buying some new hiking boots. Excellent service. Thank you :)

29 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Great shopping Experience

Called into the Newquay store and Sarah S served us , so very helpful. Great to have a decent shop experience

10 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent customer service provided by…

Excellent customer service provided by Nick & his colleague. Couldn’t have been any more helpful if they tried. 5 stars!

24 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valutata 4 stelle su 5

I bought a mid layer

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours.
Come on Millets! Enough of the boring black colours in menswear, let's have more bright colours for men, in clothes, and shoes.

18 ottobre 2024
Non scritta su invito
Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thanks for taking the time to leave us your review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Valutata 4 stelle su 5

I was pleased to find Holly at Millets…

I was pleased to find Holly at Millets a week ago. I needed some new joggers and she was very patient and helpful. I am very happy with my shoes and didn’t have any wearing in issues. You have a wonderful person in Holly. She is a Gem.

9 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

Exceptional service from Holly

Exceptional service from Holly. She really listened, was extremely knowledgeable and was very patient in helping me choose the right walking boots for me. I am so pleased with my purchases and wish more shops had customer service like this.

11 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Good and friendly service

I was very well looked after by Kayleigh when choosing a new pair of boots, and walking trousers. She was very helpful and knowlegeable.

5 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valutata 5 stelle su 5

Newquay Store

Newquay Store.
My husband was assisted by Sarah R who was very helpful & professional - will definitely use this store again

9 ottobre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valutata 5 stelle su 5

Purchased an inflatable tent in Newquay…

Purchased an inflatable tent in Newquay branch.
This did not arrive and did have to go on holiday without it. No explanation from Millets head office or customer care which was diabolical.
Staff at Newquay branch were fantastic. Very pleasant and helpful, especially manager Sarah S who went to exceptional lengths to resolve situation. I am a regular customer of Newquay branch and will continue to be. Now wary of purchasing any large items due to supply issues. Ordered product on September 7th. Not available to collect until October 2nd.

7 settembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Super service

We bought two Berghaus Maitland jackets, replacing two older styles bought 17 years ago. Worn once in heavy rain and wind of Cornwall’s coastline, we were both soaked. Thinking we had not correctly worn them, we contacted Berghaus. After explaining our experience, they recommended we return them to Millets. Sarah S treated us to an unequivocal and totally professional response. She checked the jackets after we explained our situation, whereupon she immediately refunded our costs and apologised for our trouble. Well done Sarah and Millets for a super service. We will be back. Thank you.

30 settembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valutata 5 stelle su 5

Sarah was friendly

Sarah was friendly , knowledgeable and very very helpful

27 settembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

New hiking boots

Visited the store to get some new hiking boots. Was helped by James, he was very knowledgeable about the brands and styles and helped me narrow down my requirements, then patiently got me about 6 pairs of boots to try on. Great experience, and found the perfect pair, thank you!

18 settembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valutata 5 stelle su 5

Easy to order online

Easy to order online
Good quality item

25 settembre 2024
Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Valutata 5 stelle su 5

Amazing service

Well, what can I say about the amazing service we had from the staff at Millets in Newquay, especially James. From the moment we walked in till the time we walked out james was professional and nothing was too much trouble for him. He even made the time to show some love to our Patterdale Terrier puppy Ruby. James made such an impression that we went back a few times for separate purchases when we could quite easily have gone elsewhere. So on closing I just want to say thankyou to James and hope that Millets managers rewards this young man as his customer service is off the chart.

18 settembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service. Holly really helped me pick the right boots. She was very patient , could see by the way I was walking the boots I wanted were wrong. Thank you the boots I got fit well and a good price. Thank you!!

20 settembre 2024
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Logo di Millets - Newquay

Risposta di Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

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