Millets - Ipswich Recensioni 820

TrustScore 5 su 5

5,0

14-16 Carr Street, IP4 1EJ Ipswich, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

purchased 4 compasses for county scouting team i run. really really helpful advice. chose to purchase at millets store rather than go outdoors after very poor customer experience . my experience at go... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Unfortunately this was my last visit to this shop as it's closing this week. However, they still delivered great customer service, especially Richard. Many thanks.

L'azienda ha risposto

Valutata 5 stelle su 5

The wonderful staff So sad you are closing There is nothing else like this in Ipswich and nowhere has better service Millets please change your minds

L'azienda ha risposto

Valutata 5 stelle su 5

Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio

Informazioni su Millets - Ipswich

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 14-16 Carr Street, IP4 1EJ, Ipswich, Regno Unito

  • 01473 359797

5,0

Eccellente

TrustScore 5 su 5

820 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Very useful shop with wide range of…

Very useful shop with wide range of products, and excellent customer service... staff are notably and proactively friendly, welcoming and helpful. I bought a jacket (a longer length fleece which I've hoping to find for a while), and was able to try several on in the changing room to find the perfect size while the shop staff kindly held on to other sizes for me before I made my final choice. They also offered a choice of useful/ingenious half-price items as I had purchased something, so I bought a waterproof rucksack cover too. Very pleased with my purchases.

27 novembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent customer service...as always

Bought an Osprey Talon rucksack for a great price. Richard, as always, was very helpful and knowledgeable. A good experience all round.

8 novembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valutata 5 stelle su 5

Very helpful and patient staff…

The very helpful and patient staff member Chantelle, who helped me with selecting the correct walking and wellington boots whilst trying on multiple sizes.

14 novembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Very friendly and helpful store…

Very friendly and helpful store assistant.

14 novembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valutata 5 stelle su 5

Successful journey Visited Millets in Ipswich today

Visited Millets in Ipswich today. Had a brilliant successful journey and purchased a lovely coat for my daughter-in-law. Thank you Richard for your patience and kindness and professionalism.

6 novembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valutata 5 stelle su 5

Very good sound experience

I had a request from my Son for a certain type of coat and asked "Richard" who served me. He was very helpful and found a suitable one.
He then advised me on gloves to go with this and told me about an offer where I could get 2 pairs with one half price, without me feeling pressured to buy. This was useful as I needed to get a couple of pairs. Really pleased with purchase, thankyou!

30 ottobre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valutata 5 stelle su 5

Great service

Great service from Jess and the staff, helpful knowledgeable and friendly. Good product range.

18 ottobre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Well-stocked shop with knowledgeable…

Well-stocked shop with knowledgeable and helpful staff. Buying online is fine but for clothing it’s really important to be able to check the quality and try garments on. The store has items from the cheap end of the range to more expensive brands.

3 ottobre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent choice of goods and great staff!!!

They had a great range of women's trousers and ALL the sizes! Staff were very helpful and cheerful makes a big difference on a grey and rainy day.

3 ottobre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

I needed a new fleece

I needed a new fleece, so went into your store yesterday . Richard served me, he was very polite and extremely helpful as I couldn’t find anything I liked in the shop but he went into the store room and found just what I was looking for.

1 ottobre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Good Service & Price

Looked online for a pair of waterproof walking boots & having seen some on Millets site I visited my local store. They had the pair I was interested in & in my size so tried them on & purchased. They were on sale at half price so I was very happy with that & the service was friendly & helpful (eg I was advised to try them on at home with thicker socks to ensure the fit was good as providing they weren't used outdoors I could return them within 28 days). Really easy buying experience - good service, a good price & a local store to try them on (preferable to buying online & possibly end up having to return because of size issues).

19 settembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

New hiking boots

I visited the Ipswich store recently as I needed some hiking boots. I was assisted by Richard (the store manager) who was very attentive and knowledgeable, helping me make my purchase.

16 settembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Helpful and knowledgeable

Helpful, knowledgeable staff and good products in stock

11 settembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Really helpful staff at Ipswich Millets

I needed some replacement rubber tips for my walking poles and called into Millets branch in Ipswich Town Centre. The staff were really helpful in helping me locate these small items among their large range of goods for sale... and made sure I got the right size for my own pole.
Great personal service and I will certainly return.

12 settembre 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valutata 5 stelle su 5

Great store and amazing staff

We were helped by a lovely lady called Jess. She was so helpful and knowledgable and not pushy at all in trying to make a sale. She offered to write the information down so we could have time to think and then come back. She helped explain the pros and cons of the items we were looking at to help us make the right choice. If you go to this Millets ask for Jess!!!!!!

29 agosto 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valutata 5 stelle su 5

Great Service, Great products!

Having bought a pair of excellent walking boots nearly three years ago and which still are serving me wonderfully, I wanted to add a pair of walking shoes. Upstairs there is a wide range of makes & styles & I needed an expert to pilot me through to make the best choice. Richard did exactly that. He listened to what I wanted & what use I would give them, & then offered three options explaining their different qualities & benefits. He brought two out to try & I knew quickly which I wanted. Expensive though they might be they were also subject to 15% sale discount. I was sold, especially when Richard said that if I tested them indoors for a few days & was not entirely satisfied I could bring them back for a refund. I left the shop happy & have since been delighted with the new shoes. Thank you Richard, Thank you Millets!

23 agosto 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Valutata 5 stelle su 5

Very helpful staff

I wanted to buy some water-repellent trousers and was guided very well by Richard at the Ipswich store so I could find exactly what I was looking for. I hope this friendly service in the shop continues.

26 luglio 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valutata 5 stelle su 5

Rich was helpful and pleasant

Rich was helpful and pleasant, as always

26 luglio 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

The place to try and buy boots

This store has great Staff (thanks Richard) who served me right away with the hiking boots I wanted in both sizes I usually try.
Quick visit and sorted!

19 luglio 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

Staff are really helpful and friendly

Staff are really helpful and friendly, there's a great selection of quality products and always good offers!

17 febbraio 2025
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Logo di Millets - Ipswich

Risposta di Millets - Ipswich

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

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