Millets - Croydon Recensioni 

718
TrustScore 5 su 5

4,9

3-5 High Street, CR0 1QB Croydon, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Visited Millets Croydon several times, and on every occasion have found all the staff extremely helpful, and very importantly, very patient. Have often been served by James and on each occasion he ha... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Short queue, till staff apologised for any delays whilst serving a customer who was buying a lot of products. Whilst there was made aware of certain extra discounts when mixing and matching. Bought 3... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just visited Milletts Croydon for the second time in 2 weeks. The staff were very helpful & gave good honest advice & seemed well informed. Just great service, that is sadly missing in this world of i... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I visited yesterday and despite being busy with other customers found the assistant Linda I dealt with most helpful. She was very patient and nothing was too much trouble for her. J

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio

Informazioni su Millets - Croydon

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

718 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(718)

5258 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The assistant with long hair

I think his name was James but if the guy with the long hair and beard who helped me with finding the travel pillow this afternoon around half 4ish ever needs a kidney or something just let me know! I really appreciated him putting thought into my purchase and letting me know about the special offer and also popping downstairs to put the items through for me. I felt like he had my back with it too because he saw me looking lost and confused, walked me over to the products I wanted, gave his personal recommendation, let me know about the BOGO½P and the efficiency was on 100.

1 maggio 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Valutata 5 stelle su 5

I got exactly what I wanted at a very…

I got exactly what I wanted at a very reasonable price! The lady who served me, Linda, was very friendly and helpful.

1 maggio 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valutata 5 stelle su 5

Diane and staff were so helpful

Diane and staff were so helpful. Thank you!

9 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

The team there were fantastic

The team there were fantastic. Will, Ella, Kalvin and James were attentive, helpful and provided great advice. Surprisingly exceptional service, very rare in todays shopping.
Also prices were great. Thanks Team. Well done!

21 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

Friendly and helpful service

Friendly and helpful service - and a great sale.

18 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valutata 5 stelle su 5

DoE purchase

Great service from James and the team

19 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Valutata 5 stelle su 5

Excellent service!

Salesman Daniel provided excellent service and had deep knowledge of the products!

17 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valutata 1 stelle su 5

James was very helpful, BUT...

James was very helpful, professional and friendly when I bought my jacket yesterday. I had to walk 2 miles to go back to the shop today to have the security tag removed as I found it when i got home, I said I'd seen him check for the tag and his colleague interjected and was rude, saying I said I'd seen him check and questioned whether the alarm had gone off the night before. It was not my fault that the tag hadn't been removed, nor that the security system didn't work the night before and I don't appreciate the attitude of that staff member when it was me who was put out by having to return. Will steer clear in future & stick to online shopping.

17 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Valutata 5 stelle su 5

Large order for Duke of Edinburgh equipment.

James the store manager has been exceptionally helpful to my school, Harris Westminster Sixth Form who are starting a D of E scheme for our students. We had a requirement for over £3,000 of equipment for our students, most of whom come from disadvantaged backgrounds. He sourced the equipment and priced it very reasonably. The order had to be passed through your central ordering team but James did all the work. We have now completed the first practice expedition and everything worked perfectly. Our students and staff are very appreciative of the time and effort James put in to help us with this order.

8 novembre 2023
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valutata 5 stelle su 5

Diane was really helpful

Diane was really helpful, friendly, took time to talk and advise. Encouraged questions and wanted to get the best for me. A great shopping experience. Thank you.

4 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valutata 5 stelle su 5

Diane was amazing

Diane was amazing! Supported us with all our need for D of E. Excellent knowledge and customer service.

12 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Good customer service and good outdoor…

Good customer service and good outdoor cloths

12 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Valutata 5 stelle su 5

Helpful up to the last minute

Staff were knowledgeable and helpful even though we were the last customers in the shop. Thank you Diane and Sam S/Clerk 006

9 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

The best way

They have a great experience and the told us all the information that we need. They specially picked things for us. If you needed something, you have to go to Millets Croydon

10 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valutata 5 stelle su 5

Phoned the branch on 17/02/24 to check…

Phoned the branch on 17/02/24 to check the Peter Storm Lakeside coat I wanted was in stock and staff checked then confirmed that the colour and size was in the store.
I asked if it could be kept aside, gave my details and said I would be over in the hour.
On arrival I spoke with both Lynda & Shay-Ann and they got the coat for me to check it’s the correct size. Fitted perfectly, purchased and worn many times since. Great coat suitable for the varied weather we have had this last few weeks.
Both staff were professional and polite at all times and could not have been more helpful from my enquiry to purchase.

17 febbraio 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valutata 5 stelle su 5

Very helpful and quick

4 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valutata 5 stelle su 5

Amazing service provided by James

Amazing service provided by James

3 aprile 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valutata 5 stelle su 5

Diane and Shay were helpful and gave me…

Diane and Shay were helpful and gave me great advice.

30 marzo 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valutata 5 stelle su 5

My experience at Blacks in Croydon was…

My experience at Blacks in Croydon was great today. Shay-Ann looked after me, she was very knowledgable and offered good advice on waterproof trousers and trainers. She was very patient with me as I tried multiple trainers on. She is very polite and pleasant
Thank you

30 marzo 2024
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Logo di Millets - Croydon

Risposta di Millets - Croydon

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

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