Metro Supply Chain Group Recensioni 292

Failed delivery two days in a row. No reason was given, but when I looked up the tracking number, a picture of my condo building and a screenshot of someone calling my phone number was uploaded. Yet I never actually received a phone call. So you go through the effort of driving to my building, but then make no effort to deliver it once you arrive. Makes no sense.

Worst delivery experience I've ever had. They don't even try to knock your door. They call me with an anonymous number and if you don't answer, they leave. Didn't even try reattempting the next day like Best Buy says they will. I'll never order from Best Buy again after this.

Worst delivery company ever. I hope that Costco will switch with all the complaints they have been getting. Ordered a dishwasher and washer and dryer from Costco and the delivery team lied and said someone else would be installing. Called Costco and was told that is a lie they frequently have heard from customers. Our washer and dryer has been sitting in our living room for
3 days and our dishwasher was delivered damaged. Double check Costco delivery reviews before proceeding, fortunately Costco supervisor Rene is trying to make this right for us.

GARBAGE courier.
GARBAGE courier.
Courier from Best Buy for delivery, they took a photo of my building and didn't bother to open the door and select my name on the computer so it rings me. This level of ignorance is pathetic. I will never purchase online from Best Buy again unless they change couriers.

THEY DONT ANSWER!!
So I can’t get my item because they are not trying to deliver it, I can’t get my money back till they don’t return or deliver the order. Worst Service!!!

Their internet assistant/ chat didn't even read my questions and didn't answer a single one of them. Ridiculous company. Not sure I'll ever receive my package

GARBAGE courier.
Courier from Best Buy for delivery, they took a photo of my building and didn't bother to open the door and select my name on the computer so it rings me. This level of ignorance is pathetic. I will never purchase online from Best Buy again unless they change couriers.

Just had a stove delivered from Costco. The delivery was about 90 min later than promised, but customer service called me twice to let me know they were running late. Andre & Calvin(I think he said Calvin) were amazing! They brought it down to my basement and hauled away the old one. I think it took them about 15 min. They were careful & friendly. Great experience!

We are in dispute with them right now. They delivered an item from Best Buy, the driver admitted damaging our stairs and took a photo and contacted Best Buy (thank you for your honesty and intregity). However; the company is saying that we did the damage ourselves and that there is no proof he did it? (You know except the photo he took and submited!) so they have offered us $200 to fix the damage to our stairs. We've said we would like a proper quote and repair completed and they said this issue is closed. Is it? By who? You because you say so? Even though you've admitted fault? I've emailed a twice more noting we're not happy with the answer and would like to discuss this more but have not heard back from them.

They deliberately planned to deliver the product outside the office hours so it was undelivered.

We purchased a regular 36 inch household fridge Samsung
Bespoke which is absolutely deliverable through the standard 36 inch front door (we have an LG 36 inch fridge currently which was delivered without any problems a while ago.) and your poorly unqualified delivery guys from a subcontractor company, Metro supply chain delivery with absolutely 0 understanding of how to do the job properly and in a safe manner without damaging the customers property and brand new purchased goods were not able to deliver it. They pressured us to sign a waiver and release of liability form because they pretended to be unable to deliver a high end fridge. Which can be harmful to their budget if they damage it because of their incompetence. As mentioned prior, this is a standard fridge, coming in through a standard sized door. There was absolutely no reason to deny us the delivery.

Absolute garbage of a service. They ship products through for BestBuy and they don't show any details to track the damn order. Placed an order on 21st and still no update about it on 26th. And if you are reading this, metroe24, just shut down your company or improve the damn service

It says "Failed Delivery" for 3 consecutive days. No reason given. You just have to wait endlessly. And you cannot get a refund until they deliver. It's Best Buy's fault to use such low-grade company. I'll never buy online from Best Buy.

This crappy company deserve no star and every business dealing with them should be boycotted.

Package not delivered and I have spent DAYS sending emails and leaving phone messages trying to find out what the heck they are doing

No response

I would give them minus star if I could. I have a high end storage that accepts delivery as part of the service. They have a concierge with whom you can leave the parcels. This is my way to avoid porch pirates. Well the mental giant that delivered my package, left it in front of my storage unit and never told him. It was there fore two days. It is a miracle it was not stolen. How stupid are these people. Well from the rating I see here, pretty stupid.

Jouar and Mike, where very pleasant and extremely helpful. They took extra care in installing my oven and gave very helpful advice. They called before arriving and were on time.

Thank You!!

The company is Metro Supply Chain.

The delivery team were courteous and very professional . Exceptional service from Reefinder Singh and Jatin.

Ordered a washer and dryer from Costco two months ago. First set arrived a week after ordering - the delivery guys bring them upstairs and immediately say they cant install them because the wrong size washer hose was delivered. We make them at least stack the units and set up the dryer before they leave. The dryer doesnt work. they didnt test it before leaving. So wait another week for a new dryer to arrive. We bought the longer hose instead of waiting for a new one. They come back and promptly say they cant stack the new dryer with an old stacking kit! so we insist they at least install them side by side until the new stacking kit arrives. Two more weeks go by. more guys arrive with the kit. They say "why cant we use this stacking kit?" I say go for it! So they stack the dryer and leave. Well they didnt take the feet off the dryer and were reefing on it to line up the screws as well as asking me for windex to spray on the floor to make sliding easier. They also tangled up the washer hoses. First load of laundry and a screw pops out.the other one is only in half way and the bottom of the dryer is bent as well as the stacking kit. They never cleaned up the windex and its also under the washer and now i cant clean that either!. Wait two more weeks for a new dryer and stacking kit. They arrive and the new dryer is damaged off the truck. They leave. wait another week for another dryer - its also damaged and no stacking kit arrives so they cant stack it anyways. So here we are - still waiting. These guys know nothing, arent allowed to make decisions, have no resources other than to say so sorry we cant do anything. I will never buy appliances from anybody who uses these guys, ever again. I am out hundreds of dollars from taking time off work to wait for these fools and im still waiting!! Time means NOTHING to these people. Same with Costco. NEVER AGAIN.

I had an extremely disappointing experience with Metro Supply Chain's delivery service after a BestBuy order. Not only was the service subpar, but their handling caused significant damage to my property. During the delivery, the team damaged my home with their delevery truck, and on top of that, they broke the freezer (they actually drop it). The lack of care and professionalism was alarming. When I contacted customer service to report the issues, the response was slow and unsatisfactory. No serious compensation or acceptable resolution was offered, leaving me with both repair costs and frustration. I would not recommend using this company based on my experience !!