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I ordered 2 sheets of 6082-T6. What arrived was not 6082-T6, way too soft.
I contacted them & explained, Tom replied with a screenshot of the sheet spec, to which I replied it was definitely not 6082-T6 & he ghosted me. Not impressed at all, having used them for several years now. Someone has pulled a fast one. Will look to find another contact method & speak to someone else.
Michelle From Ventura was extremely helpful, was very knowledgeable.
Metal Supermarkets has a fantastic business formula as it satisfied customers by providing and satisfying specific needs rather than forcing them to buy what they do not need. It's a perfect balance in pricing and fulfillment of customer's requirements.
I received a delivery today, and one of the items was quite heavy. At 70 years old, I found it difficult to lift safely, especially without gloves as the sheet edges seemed sharp. I asked the driver for help moving it into my shed. Instead of assisting, he aggressively replied, “Say please.” I did then say “please,” but overall the experience was unpleasant.
I would have expected a more professional and considerate approach, with the driver anticipating the difficulty and kindly offering assistance rather than making me feel uncomfortable.
I regularly shop at the Charlton se london branch, there is a man there who is extremely rude and a pain to deal with, I think his name is Adam, not a pleasant chap at all, so if u shop in this branch avoid Adam. All the other staff seem ok.
Small order 2" x 2" copper round bar cut to size and delivered to my door from Park Royal branch. It's not cheap - £50 is comparable to other suppliers - but as a model maker if I need it I have to have it no matter the cost. Brilliant service and very pleasant and helpful on the phone.
Gateshead Branch - As a call in customer who only needed a small order, I received superb customer service. Really helpful team on the desk and behind the scenes. Thank you, it was a pleasure to be a customer.
Metal Supermarkets from Leeds were so very helpful for our company when we needed some floor plate urgently they came up trumps and delivered for a small fee. Even cut to size for us many thanks.
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