MediZen Premier Aesthetic Clinic Recensioni 35

TrustScore 3.5 su 5

3,7

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Valutata 1 stelle su 5

I spent £1300 on fillers in my face and I’ve spent £1300 trying to find out what the Pain, Tingling and awful effects that Dr Ecclestone did on my face! You dong appreciate pain free faces , until... Leggi di più

Valutata 5 stelle su 5

I recently got married on the 29th July and had 3 monthly sessions of profhilo during the lead up. My skin on the day felt and looked amazing, rejuvenated and dewy! Everyone including the ma... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a consultation with Doctor Eccleston today regarding some treatment administered at another beauty salon that hadn’t gone to plan. I am so pleased that because of his knowledge and experience I... Leggi di più

Valutata 5 stelle su 5

As a man in my twenties, the pockets of fat around my stomach have been a source of embarrassment for quite a while. Deciding to go to MediZen wasn't an easy decision but it's one of the best I've eve... Leggi di più

Dettagli dell'azienda

  1. Centro benessere medico
  2. Centro spa

Scritti dall'azienda

Founded in 1999 and based in Birmingham, we are the Midlands Premier Aesthetic Clinic. Our ethos is simple. We aim to provide the highest quality patient experience, using world-leading brands, delivered by experts in their field. We are CQC and Save Face registered so safety is at the heart of our clinic. We take pride in the quality of our service and you can be sure that ethics come before profit. Whether you are looking to age with grace (with a little help) or to simply freshen your complexion, we have been helping patients feel their best for over 20 years. It is our firm belief that this can only be achieved in a medically led clinic such as ours. We look forward to welcoming you to MediZen soon, for the start of your journey towards your most confident self!


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

35 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Great Hydrafacial

So pleased with the Hydrafacial I had at Medizen! My skin feels amazing!!! Friendly, welcoming staff - would definitely recommend.

22 marzo 2019
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Risposta di MediZen Premier Aesthetic Clinic

Hello Holly, we're so glad to hear you love HydraFacial as much as we do! Thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

Very good

The laser hair removal treatment I received worked very well for me and the team are very professional and helpful

11 marzo 2019
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Risposta di MediZen Premier Aesthetic Clinic

Thank you so much for taking the time to stop by and leave your thoughts. We are pleased to hear the laser hair removal met your expectations and you are happy with your results. We will pass on your words to our team.

Valutata 5 stelle su 5

Medizen at Sutton Coldfield.

I have been attending MediZen at Sutton Coldfield for two years now.
I undergo laser treatment for unwanted hair removal and I would recommend MediZen to anyone who suffers from this problem.
My condition has improved drastically and the staff are always very friendly and helpful.

26 febbraio 2019
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Risposta di MediZen Premier Aesthetic Clinic

Hello Laura, thank you so much for stopping by to leave your thoughts. We really appreciate hearing about our client's experience at MediZen. We pride ourselves on our service and the results we can achieve so we are pleased to hear that we have met your expectations and you are happy with your results.

Valutata 4 stelle su 5

Great clinic

I have been using Medizen for a while now and have always found the service to be excellent. The staff are friendly and answer questions in great detail. Hydrafacials are amazing and Maureen is lovely.

14 febbraio 2019
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Risposta di MediZen Premier Aesthetic Clinic

Hello Catherine, we're so pleased to hear your lovely comments about Maureen and your treatment. We absolutely agree - HydraFacial's are AMAZING! We look forward to welcoming you back again to MediZen soon.

Valutata 5 stelle su 5

MediZen are amazing!

MediZen are amazing! I came to MediZen as I read Tatler which recommended Dr David Eccleston and the team as the go to clinic in Birmingham. The team at MediZen were amazing, they made me feel immediately at ease. The clinic is easy to find and the girls there are brilliant - they put me at ease right away and I am thrilled with my new look! I highly recommend MediZen and have been telling all my friends about them!! 5 stars!

11 febbraio 2019
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Risposta di MediZen Premier Aesthetic Clinic

Hello Danielle, Thank you so much for your review. We are glad you have so much trust in our service and staff that you are comfrotable to recommend us to your friends and family, we look forward to welcomgin them to MediZen too! Don't forget that any referrals you make you and you friend get £25 off treatment!

Valutata 5 stelle su 5

Excellent

I have vistied Medizen for various treatments over the years and have always recieved excellent, professional service. The latest treatment being lip fillers. I am overjoyed with the results, no pain, no discomfort and very little swelling. Thank you Dr Ecclestone for your fantastic work.

1 febbraio 2019
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Risposta di MediZen Premier Aesthetic Clinic

Dear Natalie, thank you so much for stopping by to leave your comments. We are so pleased to read them and are thrilled that you are happy with our service and treatment. We'll pass on your words to Dr Eccleston also.

Valutata 5 stelle su 5

Excellent

I had a hydrofscial performed by Maureen a short while ago and it was such a relaxing experience. I was made to feel welcomed and at ease as soon as I arrived. Once the treatment was completed, I could see the results instantly; my skin looked clearer and brighter.

Thank you Medizen.

18 novembre 2018
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Risposta di MediZen Premier Aesthetic Clinic

Dear Shu, thank you so much for taking the time to stop by and leave your review of MediZen. We are pleased to read that our staff made you welcome and the HydraFacial left you looking clearer and brighter. We will pass on your kind words to Maureen. Thank you!

Valutata 5 stelle su 5

I have been going to Medizen for many…

I have been going to Medizen for many years and have always received exceptional advice and treatments including laser hair removal and hydrafacials.

The staff are all lovely and the range of services they offer is excellent!

22 ottobre 2018
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Risposta di MediZen Premier Aesthetic Clinic

Hello Lucy,

Thank you so much for taking the time to stop by and leave your thoughts. We appreciate the feedback and we are pleased to hear that your HydraFacials and Laser Hair Removal treatments with us have given you the results you desired. We look forward to seeing you again!

Valutata 5 stelle su 5

I Love Hydrafacial

I am such a huge fan of HydraFacial, I can't usually be bothered having a normal facial at a spa or beauty salon as I always think "I could easily do this myself at home" in fact I do every morning and evening. But this high tech facial is something I am prepared to pay for and I am always so pleased with the results! I can see how wonderful my skin looks and it feels so clean and glowing. I usually have a Hydra tight too as it doesn't take much longer. My therapist says I should have that tightening more regularly but I can see a difference anyway so its definitely worth trying. I find the whole process relaxing and it is such a great treat that has a positive affect on me every time I have it, and its not much more expensive than some of those offered at beauty salons. The clinicians obviously love the treatment too and are always really positive and wonderful. I just wish I had time to have one every week at Medizen.

11 ottobre 2018
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Risposta di MediZen Premier Aesthetic Clinic

Hello,

Thank you so much for taking the time to stop by and leave your thoughts on MediZen, we really do appreciate the feedback. We love HydraFacial so we're glad you picked up on our passion and enthusiasm for the treatments and products we recommend!

Valutata 5 stelle su 5

Brilliant results from a top clinic!

As a man in my twenties, the pockets of fat around my stomach have been a source of embarrassment for quite a while. Deciding to go to MediZen wasn't an easy decision but it's one of the best I've ever made. Before they performed fat freezing, my therapist explained how the device would work and what results I was to expect. During fat freezing treatment I could feel a cold sensation on my abdomen which wasn't painful and the whole experience lasted less than an hour, after the treatment I went straight back to work. I noticed a difference after a few weeks which gradually improved after my second treatment. Brilliant results from a top clinic. Thanks for everything.

11 ottobre 2018
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Valutata 5 stelle su 5

Enjoyable experience with professional and friendly team!

I recently went to MediZen on a recommendation from a friend as I have been considering cheek fillers and Botox for a while now. I was incredibly nervous but from first walking into the clinic the staff were very friendly and put me at ease.
I had an Vectra photo which creates a 3D image of my face for a record of my treatment results at no extra cost. I was then seen by Cathy who was very professional and outlined everything I needed to know, answered all of my questions and was able to quote me a cost. As I was happy with everything I went ahead that day.
Again I was very nervous but Cathy was great at taking my mind off of things by chatting to me. The process was not at all as bad as I thought it would be, just a mild discomfort.
I was overjoyed with the immediate results from the fillers as my cheekbones looked more defined. I was then booked in for a review in 2 weeks at no extra cost.
I will definitely be recommending MediZen to my friends and am looking forward to my final results on the Botox and seeing what other treatments they can offer me!
Thank you MediZen!

10 ottobre 2018
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Risposta di MediZen Premier Aesthetic Clinic

Dear Zoe,

Thank you so much for stopping by to leave your thoughts on MediZen. As one of the Midlands' leading cosmetic clinics, we always do our best to ensure that our clients get the best outcome from their treatment so we are pleased to hear your results were as expected. We are pleased that Cathy put you at ease and was able to make your treatment with us pleasant. Thank you for recommending us and we look forward to welcoming you back to MediZen!

Valutata 1 stelle su 5

Traumatic experience!

Dr Eccleston injected 500 units of Hyaluronidase into my lips to dissolve filler which had gone wrong. Since having the Hyaluronidase I have lost volume in my face and a lot of tissue around my eyes and my mouth. I never had hollows under my eyes, now I have very noticeable hollows and dark circles, and can now no longer where eyeliner due to my eyelids drooping. I look like I have aged years in a matter of weeks. My pores are now more pronounced, a little scar I had on my cheek is more noticeable, and my face is starting to droop. I am mortified! My family, friends and colleagues have also commented on the difference in my face, it is very noticeable.

After doing some research I now know too much Hyaluronidase was used. He should of started off with a small amount, not injected 500 units. The recommended dose is 3-75 units. He told me after in my review, which I had to request, that the reason he used 100s of units over was so he didn’t have to give me another appointment (this would of been at his expense), proof that he’s in it solely for the money not the satisfaction of his customers. He didn’t even consult with me before he decided to inject higher than the recommended dose.

When I spoke to him about this he wasn’t helpful at all. We both looked at the pictures from before and after and the difference was evident, I looked like I’d aged years in a matter weeks. He may as well of stood there telling me black was white. He will not except responsibility for what he has done to my face. He instead asked for me to do research and show him evidence that this could happen (when the evidence was there in front of him) and then send him the links.

I have since done so, which was when he admitted to injecting 100s of units over the recommended dose.

At my initial appointment he informed me that he was one of the leading specialists in correcting filler which had gone wrong, then afterwards at my review he told me that he wasn’t an encyclopaedia on Hyaluronidase and for me to do my own research and forward him the links. He hadn’t prepared for the review even though prior to my appointment I’d sent him before after photos of the damage caused.

I’m hoping it doesn’t get any worse. I cry almost every morning when I have to look in the mirror, I’ve lost all my confidence and now feel high anxiety at work. I can feel myself slipping into depression.

I just want to add; I only had the 1ml of filler in my lips, I hadn’t had anything else done on my face, therefore Hyaluronidase does dissolve natural hyaluronic acid and cause permanent damage.

I wanted to give a zero star rating, even a minius. Certainly not 1 star. I have posted before and after photos on a different site.

24/08/2018 - In reply to the comment from Medizen;

My previous review is an honest review. You refused to acknowledge the damage caused by injecting 100s of units over the recommended dose of hyaluronidase into my face. You did not once reach out to me (as you falsely claim), you did not once offer to assess the damage caused or to offer to try and rectify it. Instead you offered only to see me if I were to remove my review.

Dr Eccleston injected too much hyaluronidase into my face in April 2018, I gave him plenty of opportunities to assess and rectify the damage he caused to my face before I wrote my review.

It was a GP who you had trained personally who referred me to you for the hyaluronidase. He had injected the filler in the wrong place in my lips which caused it to be above my lip and not actually in my lips.

Again, you only offered to see me if I were to remove my reviews. I refused to do so as I believe this would be morally wrong. Others have a right to read honest reviews before making a potentially life changing decision.

02/02/2019 - unfortunately I am still suffering the damage caused by Dr Eccleston. I have added a photo to my profile to show ‘some’ of the damage caused.

Dr Eccleston, Nothing in my review is medically incorrect. There are papers written by highly qualified doctors stating that hyaluronidase can migrate, and cause permanent irreversible damage if not used conservatively, and used in a high dose. What exactly is medically incorrect, Dr Eccleston?

29 luglio 2018
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Risposta di MediZen Premier Aesthetic Clinic

Thank you for your review. As one of the Midlands' leading cosmetic clinics, we always do our best to ensure that our clients get the optimal outcome from their treatment. Unfortunately, you did not make it at all clear in your review that you initially contacted us requesting that we correct a problem that had been caused by a doctor at a different clinic, who had treated you with a lip filler. Your GP, and the National Health Service in general, does not have the expertise to provide solutions for the problem that you came to us with, and there are very few treatment centres in the UK who will take on another clinic’s problems due to litigation issues. You were referred to us as we have many years expertise in treating clients and training Doctors to safely use cosmetic injectables. As a result, we receive requests from all over the UK to help with problems caused by other injectors. Although we have successfully helped many people, it is always more difficult to correct a problem than to obtain a good result from the commencement of a treatment plan. As some of the statements that you have made are medically incorrect, we find that private discussions concerning helping people who have come to us with problems caused by other clinics is better than debating complicated medical issues on social media platforms. As you know, we have reached out to see how we can deal with the issues that you have raised, but you have chosen instead to place multiple negative reviews ,which have made it very difficult for us to proceed further with objective discussion.

Valutata 1 stelle su 5

Money driven , unprofessional team

I would give no star if I can !! Had a absolutely disgusting experience!!
Booked an appointment one month ago , pushed everything back on my schedule for today. and they called me to say Doc Ecclestone had to go for another appointment !!!
My appointment today is to recheck my result, will not need to pay anything , is that the reason Doc Eccleston ? Coz you need to go to another appointment to get more money ?
If I need to reschedule in 24 hours time I need to pay £25 , but it’s ok for you to call me and rearrange it in 1 hour ???!!!!
Is that the way you treat your customers ? Is that the way you do your business? Part from money you do need some respect for your customers , Is not only you have a busy life , learn to value your customers time as well. Most unprofessional experience ever !!
And for your reply :
Yes ,thanks for your reply after months !you do many “BIG “”fancy” stuff as you can show to other people .But it is a “No “for me as you disrespect your customer which only I can feel how badly you deal with the situation. And I know I am not the only one feel this way for sure !

27 luglio 2018
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Risposta di MediZen Premier Aesthetic Clinic

We apologise again for the fact that we couldn’t accommodate your free check up when you last came; but refute your accusations that we are a scam company, who only thinks of the money, for the following reasons:


- Many companies offering our type of treatments do not offer a free checkup – we do this as standard to ensure that our clients have had the correct result and no problems.
- We have treated over 14000 people since 1999 in the Sutton Coldfield and Birmingham area. We don’t always get it right, but we have many, many happy clients – some who have been with us since we started.
- We are one of the very few clinics offering our type of treatments that are registered with the Care Quality Commission (CQC) – and are independently audited by this organisation – like the NHS. You may be aware that there are real issues with lack of regulation of providers of our types of services – and there are definitely clinics and beauty salons who do not operate to the same standards that we do. One would also hope that the CQC would not endorse Scam organisations.
- We have raised over £36,000 for local charities in and around the Birmingham area – we have a long history of engaging with our community and support local causes where we can; so we would refute the fact that all we are interested in is taking money off people.
We know that running a business like ours, where we see hundreds of people in a week, is not like running a coffee shop. We deal with complicated personal issues on a daily basis – and sometimes scheduling can be an issue. We often have busy clinics planned, and we only need one person to turn up late and it can throw the whole schedule out for everyone else that day.

We know that it’s easy when people are upset to vent ones anger in public forums – and we are not trying to make an excuse for the specific problem that you had; but I hope that you can see that for all the professionals who work in our small business – referring to us as a scam clinic hurts us personally and potentially drives people into the hands of non-medical people who do not operate with the same level of ethics and regulation that we do.

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