From the very beginning the staff were friendly, knowledgeable and extremely helpful. It was the first time we had found ourselves in this situation, they made a very difficult stressful situation muc... Leggi di più
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Awful. The wait for an answer is terrible. Submitted a claim over a month ago and still no further forward as to if my claim will be sorted. In the meantime my roof continues to leak and I'm unable to... Leggi di più
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Great company to deal with an very helpful I’ve just renewed, my motorhome policy to a newer motorhome, been with MB&G for 4 years had no problems with claims straight forward an payed out with an ho... Leggi di più
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Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Informazioni di contatto
Regno Unito
- www.mbginsurance.co.uk
4,1
Molto buono
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The young lady I spoke to Lauren Holden…
The young lady I spoke to Lauren Holden was professional and very helpful.
8 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Had an issue with my policy and Spoke…
Had an issue with my policy and Spoke to Neil who was amazing and got the issue sorted out quick and explained what had happened and what they were doing to rectify it. I then managed to get a new policy sorted out with him too which was just what I needed and for less than I was expecting.
5 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Simple questions to answer
Simple questions to answer. Lauren was extremely helpful, in explaining everything regarding the gap insurance to me and it only took 10 mins of my time to complete it.
4 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Michelle,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Gap insurance
I kept getting phone calls from this company so I decided to give them a call back and it turns out that my car finance company asked them to give me a call I'm so glad I called them back I now have gap insurance on my car and Claire the advisor was very helpful went through everything with me explained in a way I could understand
2 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Clare,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Claire.
Kind regards, MB&G
Simples
Neil was quality …made everything straight forward and easy to understand 👍🏼
3 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Gap insurance
Very helpful and quick process from start to finish, very polite young lady
3 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Sean,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Excellent service
Fantastic service from Lauren. Very helpful. Thank you
2 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Steve,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Spoke to Lauren from Mbg explained all…
Spoke to Lauren from Mbg explained all about the policy and sorted it all for me on the quick phone call extremely polite and knowledgeable totally recommend this company
2 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Stephen,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Lisa was kind
Lisa was kind, efficient and explained clearly what I had to do. Very efficient.
1 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Felicity,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Just renewed my policy
Just renewed my policy, extremely helpful over the telephone making it an easy process. Claims are dealt with promptly and the claim process is very straightforward and user friendly. I highly recommend this company.
1 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Ian,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Peace of mind
Very professional and friendly. Very informative and really appreciated Laurens advice thank you
1 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Anita,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
We renewed our motorhome warranty today…
We renewed our motorhome warranty today with Lauren. Excellent service and all our questions dealt with and explained clearly.
Many thanks.
1 giugno 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Andrew,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Very accurate on what they have to tell…
Very accurate on what they have to tell you and a very good price and very polite
28 maggio 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Shaun,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Caravan Accident Repair.
Excellent clear communication from Luke our claims handler which ensured the process was smooth and stress free.
Very fast response to messages which was very good.
15 aprile 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Malcolm,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Luke.
Kind regards, MB&G
Easy to understand po
Excellent customer service just taken out a policy with them
27 maggio 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Rosy,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Call was great
Call was great.
What they offered seems good.
The salesperson Jessica Butt was great.
26 maggio 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Luna,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jessica.
Kind regards, MB&G
Risposta di MB&G Insurance
Hello Kevin,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I had issues with my furniture and…
I had issues with my furniture and contracted to MB&G Insurance company and spoken to young lady called Lisa Thompson. She has listen what I had to say and took her time to explain details patiently without rushing and what is going to happen next stage. She is very nice and very helpful young lady. I am very happy for the things sorted nicely. Lisa is credit to her company!! Thanks
20 maggio 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Selim,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Caravan warranty
I have never used this company but Lauren explained everything to me and it covers my caravan
20 maggio 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Vicki,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Lauren
Lauren’ professionalism everything was explained in detail a pleasure to speak with her
19 maggio 2026
Non scritta su invito
Risposta di MB&G Insurance
Hello Anthony,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
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