MB Brent Park Recensioni 

162
•
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

The team have great communication skills and Haydar ensured it was an easy and quick process for me to view the car, test drive and get an independent inspection. Everyone was very welcoming and was h... Leggi di più

Valutata 5 stelle su 5

Great customer service and quality cars at the ready! Haydar was extremely helpful and took care of me from start to finish! Nothing but 10/10 from these guys and they are helpful every step of the wa... Leggi di più

Valutata 5 stelle su 5

Had constant contact with Haydar who gave us top quality service from initial call to completion of purchase. Explained everything to the utmost. The do's and don'ts. What would be beneficial and what... Leggi di più

Valutata 1 stelle su 5

Was confused over which model to buy, did my research and Yasser was extremely knowledgeable, helpful not pushy, laid out the facts and, in fact, some I never thought of. I could then decide. Called h... Leggi di più


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

162 recensioni

5 stelle
4 stelle
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4,4

Tutte le recensioni

(162)

71 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Unprofessional

Unprofessional, if this company is refusing to give your deposit back take them to a small courts claim as clearly that is the only way they will hand it over. They are extremely unprofessional

2 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Outstanding service

Mr Yaseer was excellent from start to finish. He answered my all the queries very professionally and made the car buying process very easy and smooth. I definitely recommend MB Brent park to everyone.

2 marzo 2026
Valutata 5 stelle su 5

I had an absolutely amazing experience…


I had an absolutely amazing experience with this dealership from start to finish. The customer service was outstanding — Haydar was professional, friendly, and genuinely helpful throughout the whole process.They made everything feel easy and stress-free, answered all my questions clearly, and never made me feel pressured at any point. It’s rare to find such honest and attentive service these days.I’m so happy with my car and couldn’t recommend them highly enough. If you’re looking for a smooth, trustworthy car-buying experience, this is definitely the place to go! 🚗

18 febbraio 2026
Valutata 1 stelle su 5

Shocking Customer Services

I had a deeply disappointing experience with MB Brent Park.
I worked with two Mercedes dealerships during my car buying process, and Brent Park was by far the worst. There was zero willingness to negotiate, and I was told an additional £599 “admin fee” would be added to the price, something the second dealer did not charge or even mention. In fact, the other dealer proactively offered added value without me even asking. The contrast between the two was night and day.
I had an issue that required escalation. I spoke to a salesperson twice and requested a call back both times, but nobody ever returned my calls. Only on my third attempt, when I called again myself did I finally reach someone. The salesperson I dealt with was rude and dismissive, showing no interest in resolving my concern. When I eventually spoke to a manager, he immediately blamed the finance company and even shared internal issues that should never be discussed with a customer. It was unprofessional from start to finish. Based on this experience, I would not recommend Brent Park MB.

30 gennaio 2026
Non scritta su invito
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Risposta di MB Brent Park

Thanks for taking the time to share your feedback. We’re sorry to hear you left feeling disappointed.

To clarify a couple of points for transparency, MB Brent Park operates a fixed-price “no haggle, no hassle” approach, which is clearly stated on our adverts and website, and is designed to ensure fairness and consistency for every customer. We also offer a price match guarantee, which is outlined online.

Regarding the admin fee, we do need to correct one detail, it is £699 not £599 and it applies only to external third party finance applications. This is disclosed from the outset. Customers who finance directly with us are not charged this fee, and the charge covers costs associated with arranging third party finance.

You also reference an “issue that required escalation” without explaining what that issue was. From our records, the matter concern related to vehicle availability. The vehicle had not been reserved with a deposit, and unfortunately it was sold to another customer in the meantime. As with most retailers, our sales process is first come, first served unless a vehicle is formally reserved.

Following this, we attempted to contact you with several similar options available, as we stock a large range of Mercedes-Benz vehicles, however we were unable to reach you.
Kind Regards
MB Brent Park
Customer Service Team

Valutata 5 stelle su 5

Highly recommended

Great Experience. Very professional and extremely helpful staff. Helped me throughout my purchase from choosing the car to the getting me right finance deals. Kudos to Haider. Highly recommended.

3 febbraio 2026
Valutata 5 stelle su 5

Heydar was exceptional with customer…

Heydar was exceptional with customer service and was welcoming from the beginning. Everything went smoothly with him and really appreciate his honesty and care.

I highly recommend coming down to them and ask for Haydar.

31 gennaio 2026
Valutata 1 stelle su 5

Unreliable and unprofessional, disappointing

Unfortunately, the service is unacceptable, and very disappointing.
At the moment of the inspection the issue was unnoticed and not mentioned by seller and as soon as we drove off and noticed the fault - we got refused, they accepted the issue was present before the purchase but they wont take responsibility as it was unnoticed at the time of the purchase.
This company clearly does not value its customers. I strongly advise to be cautious. I have to say it was very stressful experience overall, unreliable and unprofessional, the name of the sales person- Haider.

26 gennaio 2026
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Risposta di MB Brent Park

Thank you for your review, Mr Khan. We’re sorry to hear you feel disappointed.

To clarify the situation: the vehicle was viewed and inspected prior to purchase, and it was then sold and driven away. Some time after collection, you contacted us to report a dent that you said you had missed during your inspection. The dent in question was very small (approximately the size of a 5p coin). You also informed us that the vehicle had already been driven to another country by the time this was raised. As a goodwill gesture, we offered a contribution towards a repair, which you declined. We always aim to act fairly and professionally, and we respectfully disagree with the suggestion that we were unreliable or unprofessional.

Valutata 5 stelle su 5

Excellent service

Haydar was excellent and went he went above and beyond to make sure the car was in the best condition possible before purchase. There was no pressure selling and I felt very looked after. I will definitely be coming back here to purchase another car. the service was 5/5.

21 gennaio 2026

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