Matthew's in Kilmarnock offers a wide range of Asian food you won't find at the supermarket. I especially love the huge noodle selection they have. They sell all sorts of different flavours and... Leggi di più
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The product was packed very professionally making sure the glass bottle didn’t break. I would however advise to change the courier partner from Royal Mail since they don’t call. Otherwise the service... Leggi di più
Mathew’s is good at keeping customers informed of their order . They were waiting on something I ordered and asked if I was willing to wait an extra day or receive two deliveries. I’ve shopped several... Leggi di più
Just received my 2nd order and feeling extremely happy. Delivery was on time, all items were perfectly wrapped (excellent method and materials used for packing). Condition of each product were superb... Leggi di più
Dettagli dell'azienda
- Negozio di prodotti alimentari asiatici
- Fornitore di cibo e bevande (catering)
- Supermercato cinese
- Negozio di prodotti alimentari coreani
- Supermercato
- Negozio di alimentari all'ingrosso
Scritti dall'azienda
U.K.'s largest Oriental supermarket chain with 6 branches across the country: Glasgow(Headquarter), Edinburgh, Aberdeen, Dundee, Kirkcaldy & Inverness. Our online shopping platform stocks with 1000+ products of Asian cooking essentials at best value. Shop today for Oriental style of Sauces & Seasoning, Rice & Noodles, Fresh & Dried Ingredients, Snacks & Drinks!
Informazioni di contatto
Regno Unito
- www.matthewsfoodsonline.co.uk
4,8
Eccellente
359 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service and produce
Love my new bowl and ladle, I'm eagerly awaiting the 8" rice pattern bowl to be restocked then my dish-set will be complete.
Speedy delivery and very well packaged.
A great range of food items and good value too.
Will use again
25 ottobre 2024
💯‼️✅. Great experience…..! 🙂
💯%
fast delivery 🚚 website very easy to use… easy payment method….. great products… definitely buying from again..
28 ottobre 2024
Items were very well packaged and…
Items were very well packaged and delivery was very quick.
16 ottobre 2024
A great hassle free shopping experience.
A great hassle free shopping experience. Though a few items were not available after placing my order, I was quickly contacted with available options & upon responding, received an acknowledgement, thereafter both my refund was repaid & amended order was very quickly dispatched & delivered by Fedex in good order.
Highly Recommended!! Thank you very much.
16 ottobre 2024
Very helpful
They didn't have 1 item in but asked if I wanted a subscription BEFORE sending it.
The ingredients are labeled in English too for most items, which is really helpful.
Good experience, would buy again.
7 ottobre 2024
Great Asian Market
My third time ordering from Mathews Foods and again the service was excellent. Some items were not in stock and this was quickly communicated and good alternatives offered. Delivery was prompt and items securely packaged.
Wide variety of products from Asian countries makes ordering a selection of flavours to prepare meals with easy and convenient. Keep up the good work.
23 settembre 2024
First time ordering and missed the…
First time ordering and missed the delivery from Fedex as the delivery notification cane through after they tried to deliver!
Today I have sent a third Email to the supplier after many attempts to contact yhe courier.
Still no reply from either?
8 settembre 2024
Risposta di Matthew's Foods Online Oriental Supermarket
Dear Paul,
Please accept our sincere apology for the inconvenience caused. We understand your order was made on Sept 8th evening, we have despatched the order the next day afternoon followed with a shipment confirmation email sent to you. Unfortunately FedEx was unable to deliver the parcel on Sept 10th due to no safe place to leave the parcel and there wasn’t any update on the tracking ever since.
For some reason, your emails to us have fallen into the junk mail and we have reported this issue to our technical team to ensure this situation would never happen again. We totally understand the frustration and we are very sorry with the experience you have been through. Customer satisfaction is our first priority and we assure we will make things right.
We will contact FedEx first thing on Monday morning and urge for redelivery ASAP. We have been working with FedEx for quite a long time and they have been relatively reliable. We are looking into this and we will get in touch again once we have any update.
We appreciate your understanding and we’re grateful for your feedback so we can work to prevent this from happening again.
Regards,
Matthew’s Foods Online Team
Lovely Chinese supermarket
Lovely Chinese supermarket. Good prices and plenty of delicious foods.
3 settembre 2024
Non scritta su invito
A fast and efficient service
A fast and efficient service. It’s the first time I have used the company but I will certainly do so again.
26 agosto 2024
Easy to navigate the site. Excellent service.
Easy to navigate the site and choose the products. Delivery time was quick and well packaged. Excellent service Thanks.
4 agosto 2024
Excellent service and delivery
28 luglio 2024
Real people with real customer service!
Real people with real customer service!
Just when I had given up on on there being any good experience of buying online - I found Matthew's Foods.
Great products, great price, super fast delivery - but above all the best customer service.
Thank you! 😊
7 agosto 2024
Non scritta su invito
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