Matrix Nutrition Recensioni 

Shocked i’ve never noticed how many bad reviews they had. Used them for years but had a problem with their vanilla as it tasted different, emailed, had a swift reply asking for batch number then heard nothing back, emailed them 3 times and even started a new form on their contact us section but ignored repeatedly. Awful customer service especially as i’ve bought their 5kg tubs multiple times.

Just to be clear, don’t have a problem with Matrix itself, they’re pretty good, it’s this particular flavour I’m rating (and I’d actually give it 1), normally have the Vanilla Matrix Gold.
Unfortunately it wasn’t in stock so took a chance on the Chocolate Mint, avoid it, it’s bloody awful, no taste of chocolate, just a bit of mint other than that basically tasteless, reminiscent of the old protein powders from the 80s (if you’re old enough to remember how bad they were).
Edit, trying to write reviews on Matrix website both direct and via feefo/Lipscore has proved very difficult, the former even having a note saying they (Matrix) are no longer a customer, seems like a loaded dice unless you review on here

Got a delivery from Matrix and the bottom of the protein bucket was cracked the whole length of the bottom.
I was told I couldn't get a refund or replacement and was only given a 25% discount code for the next purchase (that wont be happening) I tried to use the powder as proposed by there customer service which ended up getting me sick with eggy burps and flatulence.

Awful , sent my package to a completely different address miles away , now when trying to contact them I get no reply
Will not be using again , this isn’t the first time either

DON'T RECOMMEND IT
I compete in 3 different bodybuilding competitions each year and use a lot of protein powder. They are scammers who cheat people on both the product and shipping. If you pay for next-day shipping, it won't be the next day . You'll have to wait as if you chose the regular option. Secondly, the structure of this protein powder resembles rice flour; it doesn't resemble protein powder at all. It also tastes artificial, full of chemicals. The worst part is that when I emailed them, they told me not to leave false feedback. On top of that, they don't care about their customers , they care just about money.

Been a loyal customer for many years until my most recent powder included hard rubbery bits in it, reached out to them via email for some answer but aren’t interested.

I was researching about Matrix Nutrition and came across the trustpilot review page. I will buy my protein supplements from somewhere else. The reviews don't look very promising.

Purchased the Anabolic Gold protein powder. On reflection, a very low quality protein blend with cheap added amino acids to boost nitrogen content and inflate protein percentage. Would do the job as a basic budget protein powder but because it also tastes dreadful, there are other options out there that are slightly higher priced with higher quality blends and better taste. Also, ingredients list on website says whey protein isolate but not on the delivered tub of protein. Plenty of other options out there, this is a one and done for me.

Poor customer service protein never arrived and no communication at all to sort out the problem

Worst whey protein I've ever used in 15 years of training. It is powdery and upon mixing comes up as thick as yogurt. Seems the harder you shake, the thicker it gets. Absolutely zero taste. It's cheap for a reason. Makes me wonder if it's really a protein mix or just starch being sold off as protein. By all means avoid. In the words of Eddie Abbey, this is s***

I placed an order for Alpha Test Protein, BCAA & L-Carnitine Saturday evening. The delivery time is 1-2 working days and my order was delivered undamaged, well packaged this afternoon (Tuesday).
Great service, cheers guys. Looking forward to good results from which I will order again.

MATRIX ANABOLIC PROTEIN VANILLA
Communication and delivery on point
Quality and flavour on point
Overall experience as always on point 👌

Good anount of protein - taste is a bit average and underwhelming. The cookies and cream is a bit overwhelming - not much chocolate flavour to it, but at least I can drink it. Flavout could definitely be improved to a more balanced flavour.

I would give four stars, but their customer service is incredibly poor - no response to multiple information requests via emails, facebook messenger and no way to contact someone direct to get advice on their products.

I sent at least 4 or 5 emails to ask about a product which should have been coming in stock over about 9 months with zero response as well as an enquiry about this product to check if it is suitable.

Generally their products are reasonable priced, and very good but their customer service needs to be improved a great deal.

Placed an order with this lot, to which the order was delivered pretty much on a public path outside my house, and was then taken by someone. Raised the issue with them, wasn’t even interested in helping, pretty much taken my money and have now ignored my emails. Avoid this lot customer service is jank. Now looking to get my money back through my bank.

Awful company. Scammers- Dont buy from them. The item never arrived and someone named Ben replied me once and then ghosted my emails afterwards when I asked for refund.

Just started these quick delivery and good vitamins.These others her left bad feedback had only spat there dummy out and wet there nappy s!!.

2nd time my order hasn't turned up ,will never order off these muppets again

I ordered 5kg of banana-flavoured whey protein on 4th December, and it has now been 9 days since my purchase, yet I have still not received my order.

Despite assurances that my order would be delivered, there has been no sign of it. To make matters worse, my most recent email has been ignored entirely.

This level of service is both unacceptable and deeply disappointing.

UPDATE: 05/12/2024
Emailed matrix - turns out i ordered through their partner website and didn't provide email address. They tracked order down, sent me tracking and confirmation and order has arrived today. Hadn't used Matrix / The Supplement Centre for years and the other reviews had me thinking things had gone down hill, glad they haven't. I guess people are always willing to leave a bad review but not the other way round when things go as expected. Will be ordering again. You can't find a protein blend like Alpha Test anywhere else.

Took my money, no order confirmation or delivery details. Will raise dispute with bank and get money back if I do not receive what I paid for.

Ordered 250 gram creatine , content was lumpy and did not mix. Sent a email with clear photos , they said they would give me a discount if I purchased 1kg of creatine . Emailed back with no response. Avoid this company