Mathmos Recensioni 268

It’s just a lovely relaxed atmosphere as soon as you walk through the door. And all the staff are ready to help you with your purchase and any questions you need to ask

What a brilliant experience all round. My 8 year old grandson and I visited the showroom where a very knowledgeable, patient and professional salesperson informed and guided our choice. We were under no pressure and time was freely given. The following day I returned to make my final choice and purchase. Yet again time was given to enable me to make what has turned out to be the perfect choice.

As for the lamp, I am delighted with it. In fact, my daughter in law is now keen to buy one. Most importantly my grandson loves it too.

Thank you for an amazing experience…unusual these days and most refreshing.

Love these Lamps! Had put off buying one but no comparison to the cheap ones you can get and so happy I took the plunge! Super Speedy delivery as well as super friendly Customer Support! Not to mention a truly British Business! My only concern is how many i will end up ordering! Thank You so Much Mathmos!

Excellent choice of lamps, hard to decide which to buy, but I managed it.
The young salesman
took the time and trouble to explain how they were made. Good to know they are all made in the UK.

Apaling two limited editions came and went with no answers to my emails. Never again

I did email you twice and using that email address. Your customer service would warrant a negative trust pilot score if it was possible to submit.

Be very wary of this company they are notvto be trusted at all

Jeg havde bestilt en ny glasflaske til min originale Mathmos Astro lavalampe købt i 90’erne + tre specialpærer til. Jeg havde været lidt nervøs ved at handle på denne side, da jeg ku’ se, andre ikke skrev særlig pænt om dem, men jeg tog chancen. Og dét er jeg glad for, jeg gjorde 🤩 For det første gik der ikke mere end fire hverdage, fra jeg bestilte, til jeg modtog pakken ved min dør, og den er altså sendt fra deres lager i Tyskland, så det synes jeg er rigtig hurtigt. For det andet, så var de to væsker i flasken helt perfekte i farverne og uden mærkelige voksklumper, ligesom der heller ikke var mærkelige bobler eller uklarheder i glasset, som andre har skrevet om, og den er bare SÅ smuk, når den er tændt😃 Den ene af de tre pærer duede desværre ikke, og da de er ret dyre (115 pr. stk., men ca. 80 pr. stk. ved køb af tre på én gang), så ville jeg blot lige skrive og gøre dem opmærksomme på det. Jeg regnede ikke med noget, og slet ikke så hurtigt, men 5 min. efter jeg skrev, skrev de tilbage, at det var de kede af at høre, så de ville uden beregning sende hele to nye pærer til mig 😍 Det synes jeg, er VILDT GOD SERVICE, så jeg handler meget gerne hos Mathmos igen 😉

Schlechte Qualität und Kundenservice.

Reported a problem with their lamps in December. 4 months now and still no resolution. I have sent info asked for numerous times and then they don't respond or if they do, they ask for the same information again!!! Total incompetence and no way to run a business!!!

I ordered a lamp late on Sunday, I did consider next day delivery (would arrive Tuesday due to the order being out of business hours when I ordered) I chose not to pay the £6 next delivery charge as it was not an urgently needed product!! So had free delivery suggested 3-5 days. So really pleased my lamp turned up tuesday ... Without paying the extra charge!

I love my lamp, it does take time for new lamps to get going, but 3 days in we are almost there!!

Lampje lavalamp al na 4 uur kapot. Glazen deel van de lamp zit nogal onstabiel. Niet beter dan een Chinese lamp van een paar tientjes die het 3 jaar plus 2 lampjes heeft volgehouden. Voor 110 euro zou k toch wel iets betere kwaliteit verwachten.

Première lampe mathmos acheté en 2004, je l'utilisais tout les jours, j'ai du changer l'ampoule 1 fois en 6 ans, celle ci fonctionne toujours aujourd'hui, même si elle prends plus de temps à chauffer
J'ai racheter une lampe il y'a moins d'un an, j'ai déjà du péter 7 ampoules, c'est une catastrophe, j'écrit ce message car j'ai changé la dernière il y'a moins de 2 semaines et elle vient de claquer, c'est insupportable, les anciennes ampoules étaient bien plus résistante, il m'ont même renvoyé une base au cas où celle ci aurait été le problème, mais non, le SAV est compétant car il renvoient des ampoules sans trop rechigner, mais bon j'ai déjà gratter 5 ampoules au bout d'un moment c'est pas normal, quand on voit la durée de vie de l'ampoule c'est juste prendre le client pour un pigeon, et malgré la beauté de ces lampes, je n'y reviendrais plus !

I bought the Mathmos Candle Lava Lamp and at first it was good as they gave me 3 Tealight candles and it worked.
But after I had trouble getting Tealights that work from anywhere.
I would not recommend the Mathmos Candle Lava Lamp at all.
Seriously you will have trouble finding Tealights that work.
Advice from Mathmos was put a few coins under the Tealight. really. You will be sorry if you buy this item

The rating is for the lamp as customer service have been fine upto now though we haven't owned the lamp for more than 14 days since Christmas (as it was returned and took over a month to replace).
The Rokit Lamp in question 'roks' on its base (hence the name maybe!) It is taking Upto 12hrs on an 80w difficult to find expensive bulb to watch the lava wobble about at the bottom of the bottle.. My fault for not having the central heating on between 20-24 degrees as in the instructions. It looks good but really this is just another expensive item with high running & maintenance costs (so a bit like my wife). My wife is in two minds atm as to keep it or not .. Personally I think it's a waste of money and has a very limited lifespan according to some of the reviews! (which my wifes not !)
We have only turned this on for a couple of days without much happening so may have to continue a few times more to see if it gets better.. I will update if it improves with age.
UPDATE:
Mathmos appear to agree with my concerns, which is refreshing!
Unfortunately the lamp will not be in use and is stuck in the corner until the UK summer weather reaches 20 degrees which is highly unlikely nowadays!

I bought a lava lamp a few years ago, and (as one can expect) the halogen bulb stopped working after many hours of work.
This is normal wear and tear. So I bought a replacement bubl from their site. The new bulb worked for two hours and collapsed. I contacted the customer service, and they immediately sent a replacement bulb. Congratulations for this great after-sale service.

Good products but they offer discounts that are not applied. Its happened twice now. Be careful when ordering from this company, particularly if you pay with PayPal. You’ll end up paying more than you should.

In response to your reply, yes, I did get in touch again with your customer services team, and they did again, refund the money taken in error, again. But I have to say, it is boring having to chase money taken by companies in error, particularly the same company twice! Presumably you’ll be sending me a complimentary Black Plum bottle by way of compensation?

Waardeloos,
Mathmos verwijderd negatieve revieuws, maar wordt daar niet een minder waardeloos bedrijf door.

Their rating is not deserved, it should be much higher, this is the original lavalamp and it is beautiful and High quality, I live in Denmark and they delivered, no problem, customer service was very polite and quick. You can shop here with no worries

Purchased the Telstar lamp with 2 bottles as a gift back in August (it went down really well with the recipient). The quality of the product is great and looks really beautiful when in use. Today I went to turn it on and it wasn't working :( I called Mathmos and spoke with Daniel. I felt compelled to leave a review as the service was second to none. Daniel advised that this is most commonly just an issue with the bulb but they certainly expect them to last longer than 5 months. Without hesitation he confirmed they will send a couple of bulbs in the post to resolve the issue. If this isn't the case I will need to call back, but honestly I'm not concerned. No long hold times on the call and all resolved within 4 minutes. Fantastic! Thank you Mathmos!

Ausgezeichneter Kundenservice. Ich meine fast, der Beste den ich je irgendwo erlebt habe. Meine Lampen sind kaputt gegangen. Diese werden mir nicht nur kostenfrei ersetzt, sondern ich hatte direkt am Morgen gute Laune, da ich mit einer netten und sehr zuvorkommenden Frau am Telefon so schnell eine Lösung fand. Das war sehr professionell und angenehm, so wünscht man sich das.
Das Telefonat fand morgens am 18.01.24 10:50 Uhr statt.

Very bad quality of lava lamp.
I purchased 3 pod lava lamps and the
ring coil that sits on the base inside the taper of the lamp does not sit flush on the base and look bad on the eye when the wax is in motion. Phoned the company and complained, didn't seem to care. They said, that's how the make them.