MASA Global Recensioni 270

TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Very easy website to use. Simple and clear instructions and I received my information and wallet card just days later. The small amount per month is well worth it to me as I am disabled and usually us... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

we attended a sales luncheon for MASA. the presentation itself took over an hour of endless details That would have been a more effective if it had been condensed to 30 to 45 minutes max. but the wors... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circ... Leggi di più

Valutata 5 stelle su 5

We are looking forward to have this company help us with our needs if and when we need these services. It gives us great peace of mind knowing that we have coverage for these extreme services.

Dettagli dell'azienda

Scritti dall'azienda

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

270 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Valutata 5 stelle su 5

No surprise Ambulance bills

As a senior, having MASA gives me real peace of mind. I know that if something happens and I need emergency transportation, I won’t be hit with surprise bills. It’s comforting to have that kind of protection at this stage of life.

21 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Too young to have it happen to me

I’ve been a MASA member since 2018. I am 43 years old and never thought I’d have to use it. But since I volunteer with the National Ski Patrol and K9 Search and Rescue I knew there was always a chance, a risk, that it might happen to me. In September of 2024 I ended up very ill in a hotel room in St. Louis, MO and needed to call 911. I was 3 miles from 3 different hospitals and the ambulance arrived with me at the hospital before even having time to start an IV. I was billed over $3,200 for this short ride and my insurance left me with $2,208 of that bill. One phone call and one follow up email to MASA with my bill and they took care of it. I never had any follow up from the bill, it was just paid.
Thank you MASA for helping ease my mind and make things much easier in a stressful time. I’ll continue as a MASA member for life,

9 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Satisfied MASA member

I'm a MASA member and appreciate the peace of mind that comes from having a membership. Should my kids or family have any accidents, I wouldn't hesitate to call an ambulance knowing that the costs would be covered in full.

1 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Masa Member 3+ Yr - Like the Peace of Mind

I've been a Masa member for over 3 years, I really appreciate the peace of mind knowing that when I need a ground or air ambulance that the cost that my insurance wont cover will be paid by Masa. I also like knowing that when my family and I travel overseas, Masa will pay to help transport us back if we have a medical emergency.

5 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Peace of Mind

This product sell itself. Peace of mind, knowing that if my bride or I need emergency transport, no matter where, no matter when, no matter how, all is covered!

26 giugno 2025
Non scritta su invito
Valutata 4 stelle su 5

The host was very knowledgeable and…

The host was very knowledgeable and helpful. I had heard about other flight insurances in Texas, so decided to check this out. It gives me peace of mind knowing I won't have to fight with ambulance companies if something should happen to me. Only problem I see is this is th first I have heard from them. No ID card or proof that I actually bought the policy.

5 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Unprofessional when cancelled

Terrible they canceled the presentation and did not contact us then refused to compensate us with our free meal. But when we got to our car the two presenters came out with meals to go. When my husband approached him the manager said f*** you.Tacky rude unprofessional. Will never attend an masa presentation again.

14 luglio 2025
Non scritta su invito
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Risposta di MASA Global

We apologize for your experience. MASA strives to provide excellent customer service, and we take your comments seriously.

Please note, the presentation on that date was unfortunately canceled. We kindly ask that guests interested in attending confirm their reservation by calling us or registering online. This ensures we are able to contact all registered guests directly in the event of a cancellation or change in location.

We understand how this situation may have been frustrating and confusing, and we sincerely regret any inconvenience it caused.

Valutata 5 stelle su 5

We had a great conversation no pressure…

We had a great conversation no pressure at all I like that

3 giugno 2025
Non scritta su invito
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Risposta di MASA Global

We’re so glad to hear that! Creating a comfortable, pressure-free experience is really important to us. If you have any more questions or need assistance, feel free to reach out anytime!

Valutata 5 stelle su 5

Masa’s Presentation

The representative was very kind and professional. I appreciate her thoroughness. She was also a great listener when we had questions or comments.

8 maggio 2025
Non scritta su invito
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Risposta di MASA Global

Thank you so much for your kind words! We’re delighted to hear that our representative was professional, thorough, and attentive to your questions. Your feedback means a lot to us and encourages our team to keep providing the best service possible. If you ever need anything else, please don’t hesitate to reach out!

Valutata 1 stelle su 5

Nick Miller presented MASA’s sales…

Nick Miller presented MASA’s sales pitch at an Italian restaurant. We bought the family plan and we’re promised the grandchildren and great grandchildren would be covered until they’re 26. Got the contract with the membership cards. Low and behold, Grandkids and great grandkids have to be under 14. Never did the guy mention that part. Called him; disconnected. Emailed him; no response.
Went to the Attorney General’s office of consumer protection and filed a report. Per the MASA contract, sent certified, registered, return receipt, etc. etc. notification of our cancellation. Waiting to get our $$ back. Bottom line - DON’T DO IT.

12 giugno 2025
Non scritta su invito
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Risposta di MASA Global

Thank you for sharing your concerns. We want to let you know that our agent has been actively trying to reach out to you to resolve this issue. We understand your frustration regarding the coverage details and the communication challenges you’ve experienced. Please know that we are committed to working with you to clarify the situation and find a satisfactory resolution. We appreciate your patience and encourage you to get in touch with us directly so we can assist you further.

Valutata 3 stelle su 5

We had a question and nobody call us…

We had a question and nobody call us back.

10 giugno 2025
Non scritta su invito
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Risposta di MASA Global

Thank you for sharing your feedback. We apologize for the inconvenience you experienced. Please reach out to our office directly so we can address your concerns and ensure your questions are answered. We're here to help and improve your experience with us.

Valutata 5 stelle su 5

We went to a luncheon presentation…

We went to a luncheon presentation about air and ground ambulance insurance through MASA. We ended up enrolling in the lifetime membership for the family. We think we made a wise investment in the event we ever have to use the services. We know that otherwise we could be taking a huge hit to our finances should we have to pay out of pocket. We reviewed all the benefits once we got the information in the mail and thought we would be foolish to pass them up.

7 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

I went to presentation 6/4/25

I went to presentation 6/4/25. David and Britney were giving seminar info! The info was skewed and scattered screens of ALL YOU GET COVERED! Big issues when your pamphlet doesn't have same large screen info. So, I asked for one particular page shown, with multiple color images shows what MASA provides. Ladies behind me also asked. None of got we were asking for, so, I took pictures with my phone. When Britney walked past 3x, zero interactions, it felt EXTREMELY SCAMMERS AND NOT TRUTHFUL! I'm a business broker and sit with big clients and don't feel unsure as the ICKY STRANGE feeling from these 2. I told David I wasn't signing anything without family TRUST ATTORNEY to review first! He then stated, I could sign up and then cancel. When I asked as to what fees would be lost he said, first pymt LOSS!
DON'T fall for FEAR INDUCED PRACTICES...THUS IS DECEPTIVE TRADE PRACTICES PREVAILS...after I said not signing then BOTH ignore completely...so, HARD, LOUD, FEAR INDUCED UNLAWFUL SALES TACTICS. Also, David stated I would not get seminar discounts!!
BUYERS BEWARE!

4 giugno 2025
Non scritta su invito
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Risposta di MASA Global

Thank you for your feedback. We're sorry the seminar didn’t meet your expectations. We aim for clear, respectful communication, and we take concerns like yours seriously. Your experience will be shared with our team to help us improve. Please feel free to reach out if you’d like to discuss further.

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