Marriott Motor Group Limited Recensioni 

It appears the Bury St Edmunds branch is severely understaffed. Yesterday I made 5 phone calls trying to contact the service desk. On each occasion the line was cut off presumably because I'd remained on the line too long. On other occasions I’ve had the same difficulties.

Two years back I attempted to purchase a new ID3 for my wife having paid a deposit to hold the vehicle. I waited in the showroom close to an hour for an appointment. Eventually I gave up and walked out. Later I was phoned and reproached for being early for the appointment. Not true as it happens plus blaming the customer is never a good move. Needless to say I purchased an alternative EV from another supplier.

Other issues include mistakes on the pricing of pre-paid service plans and unecessary replacement of wiper blades at excessive prices.

Fortunately yesterdays experience led me to finding an independent VW specialist who couldn't be more helpful, so no more Marriott frustrations for me.

Reading other reviews it appears customer difficulties could eminate from understaffing along with a strict/rigid management strategy which doesn’t translate to good customer service and possibly the cause of staffing issues/retention? Who knows?

Presently if possible, I suggest a company to be avoided.

I sent an email to VW Ipswich about a vehicle I had seen advertised, I got a call back from Louis to say they couldn't get hold of that vehicle because it was under a different VW company but he was happy to help me find a vehicle and sent through some options. I was looking at a polo originally then changed my mind to a golf which was located at Kings Lynn. Louis got it sent to Ipswich very quickly so I could test drive it. I got a fair price which I was happy with for my part exchange. Louis replied to all emails quickly and I have never bought / sold a car so easily. So far I am very happy with the new car.

Vw Ipswich extremely poor sales team, ridiculous low & insulting trade in value a car brought from them, their car we enquired about was overpriced & only really interested in offering Pcp or Hp. Having used them in the past several times never again & would defiantly not recommend to any body.

Sold me a faulty car. Took the car back to check the problem further and in the end told me that the problem is normal. After the problem got worse I got a professional inspection done on the vehicle which in their report they told me there is a problem with the vehicle. So therefore it’s clear they lied to me so they don’t have to fork out money for repairs right after selling the vehicle to me. Baffled, will definitely be taking it further.

Car booked in for service and diagnostics fault on the steering wheel.

Service wasn't completed.

Tried to charge me £150 for diagnostics fee, as they couldn't find a fault. basically insinuating, I was lying.

So basically a whole 8 and half hours wasted for no reason at all.

Thanks Bury St Edmunds Volkswagen. Absolutely useless

Another week has passed and guess what still no reply from management,let's hope next week. Don't hold your breath

Picked up brand new car in March, six weeks on software issue still not fixed and all settings on car are useless. Issue escalated formally to Audi, all Marriott motor group say is "we are really sorry". Not good enough, we don't want apologies we want you to DO something. If this was an item bought in a shop it would have been replaced by now, however we just get empty apologies and no action. We will be taking to trading standards and regulatory bodies. The service has been disgraceful.

Brought an approved VW Golf GTD a year ago from Wolsey Volkswagen in Ipswich.

When it came to its annual service and MOT since it was approved used I did not think this would be an issue. I was wrong, both front brake discs were in need of replacing, the water pump had a potential leak, and the suspension rods also had signs of damage.

Despite me only doing 7k mileage in the year apparently this was what caused the bad wearing of the brake discs. They would not back down but I suggest these were not checked properly when I brought the vehicle.

Despite the suspension rods being damaged and covered by my warranty they would only change them if it caused the car to fail an MOT???

Finally they would look at the water pump which was suspected of leaking. However they would need to have the vehicle for three days to check it was leaking before replacing it! Not ideal.

I made the wrong choice using these guys.

Try to book a commercial service with Jorge Hernandez at VW Ipswich. He must be the most unhelpful guy I have come across. Why do these fair size companies employ these kind of people who are the first contact with their company. Lost my future business for commercial van & new electric car.
UPDATE: Standard reply from there customer service to everyone who leaves a negative review... my advice... address the basics in the beginning.

Bought an Audi from Ipswich Audi end of September 2023.

Had an issue with the state of the car when it arrived but customer service was brilliant and John ensured that this was rectified as soon as possible.

Never to this day received any confirmation for my roadside assistance, key cover or service plan but I am just hoping that has all been put through.

I had a problem that was more 'me' related rather than with my gorgeous new Tiguan! The receptionist who took my call was understanding and personable. Appointment made for the same day and Charlie was a star! Issue sorted! Excellent customer service. Thank you!

Shocking customer service at Ipswich Volkswagen, sold me approved used golf, told me it’s had all the checks, when driving the car at 50-60 mph, it makes a very loud humming noise, took it to another dealership who told me that Ipswich Volkswagen have put some very budget tyres on, they have never heard of the brand and that they need changing, contacted Ipswich Volkswagen who are just not interested, saying the tyres are ok, not interested in after sales, worst customer service, stay away from Marriott motor group! Definitely not the end of the matter.

VW ID.3 Purchase

Amazing customer service from Matthew in VW Ipswich, very happy with the car, and the aftercare received!

Ipswich Audi leased us a car in July 2022. They had not checked the car thoroughly and we discovered at it's first service July 2023 at another Audi dealership that the engine had been remapped/altered. This would have affected the insurance and warranty. Also details of the mot had been ignored. None of this was known to us and we consider the car to have been misold. Ipswich Audi lent us a car for six weeks and after negotiations we received money back. However they didn't find us another suitable car and we are now without transport. A very stressful time caused by Ipswich Audi service department and sales department not checking the car before leasing it. A serious matter

Bought a near £60k car from Jamie De Bootman. What a god awful experience it has been. If you insist on buying Audi, do yourself a favour and shop elsewhere

Purchased Audi E-Tron GT after only six months 12V Battery went dead, its been in Audi Salisbury for 2 weeks as all tyres need replacing I have only driven 4k miles, obviously faulty when purchased.
I asked Audi to purchase the car back - not happy for too many reasons to list - they refused to any offer !
Anyone thinking about the type of car DON'T

Hi. I am trying to get in contact with your CEO. How do I do this please? I have been a long standing customer at Marriotts of kings Lynn
I bought my current Vw GTI Up! My fourth only to have two years of trouble with it. Kings Lynn have always in the past be so on the ball and helpfull and received good reviews from me. I have only done 11k over the two years and spent £1.5k on repairs. This includes 4 blow outs and new front brakes discs and Drums. This has involved me having my car off the road 5 times and many visits to kings lynn Marriotts amongst other garages. Your warranty is worth nothing. I visited your garage last Tuesday to make a formal complaint. This is not for the first time recently. I went in with very low expectations and I wasn’t disappointed. You have lost the business of two long standing customers. Sorry
Robin

I bought a used dacia duster from the Ipswich branch and so far so good. Dan Jones was the salesman and he was great, not of the usual pressure selling anxiety from buying a car. The process is a lot more simpler than last time I bought a car, but Dan was still thorough and was able to answer every question I had.

I booked my VW T-Roc in for a service and MOT with VW Bury St Edmunds and was very pleased with the service. I got a reminder call the day or so before and on the day the car was collected, serviced, MOT carried out, cleaned and returned to me as promised. Can’t ask for more than that! Also, the lady who called was very helpful and the chap that collected my car was friendly and polite. I raised an issue that needed looking at and when the vehicle was returned he confirmed it had been sorted.

I bought a brand new VWID3 from the Ipswich branch last year. They expected me to pay for it and drive it away with a huge dent in the front which had happened so they said in the workshop. They have had to take it in 3 times for repair. Hardly anyone there knows how the software works on E cars. The worst thing is they NEVER have a courtesy car available which is essential for me living in a village.