Mafia Bikes Recensioni 

215
•
TrustScore 2.5 su 5

2,7

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Valutata 1 stelle su 5

I am now on day 9 past the original expected delivery date. I cannot get anyone from Mafia to refer me to a manager. They keep emailing me telling me the logistics manager is working on it, but nothin... Leggi di più

Valutata 5 stelle su 5

Mafia Bomma free-wheel hub failed - the support guys sent parts immediately but unfortunately didn’t fix the issue. A second call and dealt with Danny (the manager) - extremely friendly and helpful -... Leggi di più

Valutata 1 stelle su 5

Poor service, sent wrong colour, bike arranged for collection to be told they won't come as arranged. So now we have to wait another day. Bad attitude and to top it off, they won't send the correct... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Pure shoddy quality bikes, avoid at all costs. Aftersales service is a joke, you'll get no help from them whatsoever. If you want a rusty crappy bike with cheap components then hit their website and... Leggi di più

Dettagli dell'azienda

  1. Negozio di biciclette

Scritti dall'azienda

Formed in 2009 and assembled from a collective crew of passionate and dedicated bike enthusiasts and professional riders, Mafiabikes has been at the pinnacle of BMX innovation ever since. With a non-elitist approach and the motto of ‘kids on bikes’, our aim has always been to ensure exciting up-to-the-minute designs, unrivaled performance and affordable prices that attract and inspire like-minded people to get involved in stunting bikes. Most of the bikes that we sell are focused at entry to mid-level, but we have always offered hi-end aftermarket parts such as frames, handlebars, forks, seats, grips and bikes, for those who want to push their limits a little further


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

215 recensioni

5 stelle
4 stelle
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1 stella

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2,7

Tutte le recensioni

(215)

8 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

The service I received from Stomp was…

The service I received from Stomp was awful. The bike arrived faulty. I had to pay a specialist to prove it was manufacturing damage. Then had to argue I wanted a new bike. Derek from stomp was very sarcastic and told me I signed up knowing they do not replace, even though it was damage in the factory. My son was without a bike for 4 weeks. They gave me a replacement part which was meant to be sent to the bike shop but sent to my address, then I had to pay £30 for the bike shop to fit the part. Absolutely disgusting customer service. A damaged bike caused by the suppliers but I end up paying for the damage. My son is in a bike team and I have warned other parents of this. Will never use Mafia bikes again as they use Stomp as a second person. Shame really as Mafia had a good reputation.

23 aprile 2018
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Risposta di Mafia Bikes

Hi Lisa

Sorry you feel you have received such terrible service.

Please can you call me on our direct office number 01730 720020 to see if we can resolve this and please ask for Danny - The manager.

I have just left a voicemail on your phone.

Kind Regards

Danny T

Valutata 5 stelle su 5

Brilliant customer service

Brilliant customer service! When we got the bike, unfortunately the back tyre had a puncture and Billy helped with getting a replacement tube out. He was so helpful and knowledgeable (I sent a picture of the tyre and he told me it was back to front). I will definelty be shopping here again as my daughter is getting into biking now. Thank so much.

23 aprile 2018
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Risposta di Mafia Bikes

thanks Lloyd

Valutata 1 stelle su 5

Terrible experience

Terrible experience. Took four weeks to have working bike.

Got a BMX for my son for his 13th. It arrived with a scratch on the forks. It was not possible to assemble it as the top cap bolt was faulty. We were sent a replacement bolt which was also faulty. So they sent some new forks, thinking that was the problem. But they sent the wrong shaped forks, and the wrong colour. So they didnt work. BUT, the top cap bolt did finally work with the original forks. So good to go, pumped up the tyres, but rear tyre was faulty, with a big bulge. So wheel would not turn. So then had to be sent a new rear tyre. The whole thing was a comedy of errors. About four weeks after my son's birthday we finally have a working bike. And I am an experienced cyclist with my own workshop. I would never buy from them again.

...post script. You can see the mafia bikes comment back. They are right to say hey sent all these things. I appreciate the goodwill gestures. But they avoid the point that they still sent a faulty bike. A scratched bike. Then a faulty top cap. Then the wrong forks. And it took several weeks for this all to lead to a working bike. The tone of their response to my comments matches the tone of a lot of their Comms to us. I love bikes. I have a load of them. I support Uk bike companies. But this is the only time I have had so many issues with a new Bike. I don’t understand why they are just trying to make out I was ungrateful for their efforts. It is quite reasonable to expect a working bike. With unscratched Paint. Tyres that have been inflated to check they are not faulty. And the right and working replacement products. The inability to be sympathetic to my experience may be at the heart of the issue.

23 aprile 2018
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Risposta di Mafia Bikes

Hi Micheal

Sorry you feel you had terrible experience.

Derek sent you a top cap for your forks, some stickers, tattoos, and some touch up paint with a Justice Mafia t-shirt all free of charge as a good will gesture asking that you get a qualified bike mechanic to fit it.
You then call to say it was wrong, so we then sent you another top cap to you alongside some brand new forks.

6 days later we then sent you a new tire for your bike too.

If you are not happy please call through to the office and ask to speak to Danny (manager)

Valutata 5 stelle su 5

Clear detailed information throughout…

Clear detailed information throughout the site.
Simple navigation and decent choice with clear detail of the differences between bikes.
Purchase process simple and efficient and the same with delivery.
Great Bike and my son and daughter built it without a problem rather than wait for me to get home !!!
Excellent service - recommended.
M.Smith

23 aprile 2018
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Risposta di Mafia Bikes

thanks Matt

Valutata 5 stelle su 5

Very good service

I ordered the bmx accidentally however the service I went through to return the bike was very easy and understandable. Would recommend. Trust worthy service

23 aprile 2018
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Risposta di Mafia Bikes

Thank you Oli!

Valutata 5 stelle su 5

Amazing bike

Amazing bike, my boyfriend absolutely loved his birthday present :) Will definitely buy from here again

23 aprile 2018
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Risposta di Mafia Bikes

Thank you Emily! Happy Birthday to your boyfriend too!

Valutata 2 stelle su 5

The bike came with rust and corrosion…

The bike came with rust and corrosion in couple places and everything was too tight and damaged the threads. No quality finish like in the clip 2 which I purchased earlier.

23 aprile 2018
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Risposta di Mafia Bikes

Hi Piotr

Can you please email info@mafiabike.com

we would like to see all this

Kind Regards

Customer service

Valutata 4 stelle su 5

Review of service

Easy to order, speedy delivery and in excellent condition on arrival - would definitely order again

23 aprile 2018
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Risposta di Mafia Bikes

thanks Nicola :)

Valutata 5 stelle su 5

I’ve been riding BMX for over 17 years…

I’ve been riding BMX for over 17 years and I wanted to buy my six year old son a tidy BMX.

I am extremely pleased with my purchase and the price £110! You couldn’t get better for the price.

The only difference between the Mafia bike and other more expensive brands is that the more expensive brands may come with a 3 peace crank but my boy doesn’t require it.

Overall excellent little BMX and amazing value.

My son is very happy jumping off kickers

23 aprile 2018
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Risposta di Mafia Bikes

Thats what we do this for "kids on bikes" and now "adults on bikes" too

thank you Tim and hope your little one is shredding his BB kush!

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