Macbrook Gas LTD Recensioni 

258
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

When booking the new boiler to be installed, we mentioned that the person living there was a vulnerable person and becomes very anxious when ther are changes to her routines. The two engineers start... Leggi di più

Valutata 1 stelle su 5

Installers get five stars . Office staff zero .15/solar panels installed September 2025..Office noted wrong address.Mi electricity supplier helped me correct this.Said Ineeded g98 but. did not sent i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ive had an ongoing problem with an error code. Ive had a few differently technicians around but still getting the problem. Then Matt arrived and said he would fix the problem. His confidence and knowl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had air source pump,solar panels and radiators fitted by the macbrook team. The 2 guys Sam and Tom did a first class job , they were polite, considerate, and professional. Everywhere was left cl... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ingegnere del gas
  2. anche in
  3. Azienda specializzata in energia solare
  4. Ditta specializzata in coibentazione
  5. Ditta specializzata in riscaldamento
  6. Fornitore di boiler
  7. Idraulico

Scritti dall'azienda

Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.


Informazioni di contatto

Informazione importante

4,1

Molto buono

TrustScore 4 su 5

258 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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4,1

Tutte le recensioni

(258)

48 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic from day 1

The guys that installed our new boiler and radiators where fantastic they worked very hard and kept our home clean and tidy (thanks so much ) I have read other reviews and to be fair I don't agree I would strongly recommend these guys and would 100% use them again .
We have had
Whole new heating system
Solar panels
We are having
Cavity wall insulation

So far I can not fault them at all very professional and both jobs that are completed have been top draw 👍 😀

22 aprile 2025
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thank you so much for your kind words and taking the time to leave this review.

Valutata 5 stelle su 5

Macbrook insulation, air source pump and solar panels

Macbrook recently installed solid wall insulation, air source heat pump and solar panels for us. Paul and his team (insulation) and Richard and his team (pump and radiators) were very efficient, polite, tidy and professional. I was impressed at how quickly the work was done and the whole process was smooth and professional. It's also made a huge difference already to the warmth of our home - there's no condensation and bills have reduced already (we had electric storage heaters and live in an old stone house). Thanks to all at Macbrook and would 100% recommend them.

15 dicembre 2024
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hi Luca thank you very much for leaving this review I will be sure to let all team know.

thanks again!

Valutata 5 stelle su 5

Happy to give a truthful review.

We were a little concerned at how much disruption there was going to be, but all the work individuals were very polite and great to meet. The final completion was finished in 6 days and we have to be honest in saying that it was a shock to get all that work done in that space of time. Great service and five star review.

15 aprile 2025
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thank you so much for taking the time to leave this review!

Valutata 5 stelle su 5

Everyone was absolutely brilliant.

Everyone was absolutely brilliant. Very organised from start to finish. All the lads were very polite very helpful and they worked really hard. I am so grateful to them all. All the ladies I spoke with on the phone where so helpful and very kind and understanding. I will most certainly recommend Macbrook Gas Ltd to anyone. Thank you so much to them all.

10 aprile 2025
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Thank you so much for taking the time to leave a review I will be sure to pass this on to the team!

Valutata 5 stelle su 5

Home sweet home



From cradle to grave, the entire journey has been met with immense gratitude. I want to extend my heartfelt thanks to the dedicated men in boots and the supportive angels in the office who have played a pivotal role in helping me achieve my goals. Their kindness and commitment have made it possible for me to enjoy a warmer and more energy-efficient home.

The introduction of solar panels, an air source heat pump, and radiators throughout the house has truly transformed my living space. A special shout out to Macbrook for completing this operation with exceptional efficiency, cleanliness, and timeliness. Your hard work and dedication have made a significant impact on my comfort and well-being.

Thank you all for your support

York

2 aprile 2025
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Risposta di Macbrook Gas LTD

Thank you so much for taking the time to leave this amazing review your kind words will mean so much to our team and I will be sure to pass this on to them!

Valutata 5 stelle su 5

I recently had an Air-Source Heat Pump

I recently had an air-source heat pump, newly replaced radiators, additional radiators in the extension part of my house where no radiators previously existed, a water cylinder, and solar panels installed by Macbrook Gas Ltd. I cannot praise them highly enough! From start to finish, the entire process was seamless, professional, and beyond my expectations.

A special acknowledgment goes to Marcus, Andy, and Tom, the incredible plumbing team with whom I spent the most time during the installation. We bonded well, and I truly appreciated their dedication, skill, and amiable personalities. Their efficiency and meticulous attention to detail were outstanding, ensuring every aspect of their work was performed to the highest standard. They kept me well-informed, were always polite and respectful in and around my home, and their great sense of humor made the experience all the more enjoyable. Their knowledge and expertise exceeded my preconceived notions and expectations, and I was thoroughly impressed. Thank you, Marcus, Andy, and Tom, you were fantastic!

The entire installation was completed in just three days. On the third day, electricians Leon and Matthew arrived to wire everything up to the air-source heat pump with impressive efficiency and professionalism. Leon even supported my small business by purchasing one of my handmade scented candles - a thoughtful touch!

Tiago and his apprentice, Morgan, worked seamlessly together. Tiago ensured the solar panel system was perfectly installed while actively involving Morgan in the process and helping with his training and development. Their teamwork and communication were exemplary.

On the last day, a team of five or six skilled installers erected the scaffolding and fitted 10 solar panels on my roof with remarkable speed and precision. Watching them work so efficiently, while keeping the atmosphere buzzing with laughter and lightheartedness, was truly inspiring. (Managing everyone’s coffee orders was a challenge, LOL!)

A big shoutout also goes to the admin staff at Macbrook Gas Ltd, who were incredibly helpful and understood my needs from the first survey to the project's successful completion.

Overall, Macbrook Gas Ltd.'s level of teamwork, professionalism, and expertise was nothing short of exceptional. I highly recommend them to anyone considering renewable energy solutions for their home. A huge thank you to the entire team, especially Marcus, Andy, Tom, Leon and Tiago, you made this experience unforgettable!

26 marzo 2025
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good morning, thank you very much for taking the time to leave this amazing review I will be sure to pass this on to the team!

Valutata 4 stelle su 5

Very impressed from start to finish

Very impressed from start to finish. The office staff polite and very helpful all the trades who attended my property were respectful and friendly and offered advice when asked. All clean and tidy. Great job well done everyone.

20 marzo 2025
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hi James thank you very much for taking the time to leave this review

Valutata 5 stelle su 5

Solar panels

Excellent a very hard working crew very respectful of my property very friendly group nothing to much trouble and very polite

10 marzo 2025
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Thank you very much for taking the time to leave this review

Valutata 5 stelle su 5

New heating system

We had Macbrook come and install new heating system and I cannot praise them enough. They were friendly knowledgeable and hard working. After the work had been completed we had a courtesy call to ensure everything went well and if there was anything else that needed attention. Great service thankyou. 😊

17 febbraio 2025
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thank you so much for taking the time to leave this review it is very much appreciated.

Valutata 5 stelle su 5

Loft insulation…

Had the MacBook guys round today insulating our loft. They were on time, professional & friendly, had great knowledge & tidy. Was very happy! Thankyou

26 febbraio 2025
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thank you very much for leaving this review

Valutata 5 stelle su 5

Government Grant heating system

Would just like to say what a fantastic job Macbrook Gas LTD did fitting my new air source heating system.Marcus & his team delivered a very professional high quality service, in a friendly relaxed atmosphere. Job was carried out to a high standard very quickly, leaving house tidy after completion. The whole experience from meeting Danny then Wayne (technical surveyor) to Marcus & crew was a pleasure!! Would highly recommend Macbrook Gas LTD to friends & family in the future

6 febbraio 2025
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thank you very much for taking the time to leave this review

Valutata 5 stelle su 5

Professional and hardworking

I was anxious about the work being done, I have 9 rescue dogs and was worried about doors and gates being left open. I had no need to worry, the lads Cameron, Callum and Toby and Neil the electrician were very careful and mindful of the dogs.
The work was over a three day period. Complete new air pump heat system, all new radiators, solar panels and loft insulation. They started working the moment they arrived and didn't stop even for lunch and cups of tea/coffee.
Very hardworking and diligent, cleaning up after themselves and moving things as needed. Very pleasant polite young men with a good sense of humour. Made the experience much less painful than I expected and were a pleasure to have around and meet. Extremely impressed with the quality and speed of the work and would happily have them back.
I'm very grateful for this opportunity and am delighted with the service all round.

3 febbraio 2025
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thank you very much for taking the time to leave this review

Valutata 5 stelle su 5

I had a new Worcester Bosch Combi…

I had a new Worcester Bosch Combi boiler fitted by John and Karl, who also had to drain and take my hot water tank out, also cap one of the pipes. Up and down into my little tiny loft (good job John is a little cutie 🤣🤣) pull carpets and floorboards up to put in new pipes to fit to new boiler. Also drill a hole in the outside wall so the flu could fit. They cleaned up after themselves and kept their work areas clean and tidy. They both would knock on my lounge door to talk to me (aww so polite and just lovely) they warned me of any hazards (floorboards up upstairs, pipes on floor ect). Would tell me when they had to go and get more parts and when they were taking a break (they didn't need to do that...everyone is entitled to a break, did and drink ect 🥰)

Honestly they were both absolutely amazing and so polite and hilarious. They has to drive a very long way to get to me but were always upbeat and smiling when they were here, no matter how tired they were.

Thank you so much John and Karl you are absolutely amazing. Don't ever change x

10 gennaio 2025
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hi sam thank you so much for leaving this review much appreciated!

Valutata 1 stelle su 5

Not sure who the eco4 system is eco for…

Not sure who the eco4 system is eco for because it doesn't heat my house and costa fortune to do absolutely nothing was told by installers that the rads won't feel hot which to me means neither will the house and oh look it's freezing they put the smallest radiator goin In the babys room which wouldn't heat a box room let alone the room it's in they already come to replace the heatpump once because the one they put in originally wouldn't of heated a caravan let alone a house the system wasn't explained to us when fitted and they couldn't gey out of here quick enough some of their workers have been great but over all a terrible experience with 600 pound a month electric bills to say I miss my oil heating would be an understatement the house is fin freezing ....thanks that would be appreciated

11 gennaio 2025
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Risposta di Macbrook Gas LTD

Good Morning Mr Merry,
Thank you for taking the time to leave this review.
I have found your details on our system from when we installed your heat pump and solar in 2023. I have asked the team to get in touch with you on Monday to discuss and to potentially pop out and run through your heating system.
Thanks

Valutata 3 stelle su 5

I gave been trying to contact Macbrook…

I gave been trying to contact Macbrook as I have a problem with my heating no answer when you call should be an answer phone but doesn't seem to be working. 2 weeks age had no heating or hot water and no way to contact them in an emergency The problem is happening again today 14th December

14 dicembre 2024
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Risposta di Macbrook Gas LTD

Good afternoon Susan as per my email we cant attend out of hours for a radiator making a noise, we have a full out of hours team on call 24/7 if your heating has now gone off please contact them, trustpilot isn’t the place to make contact. I would also ask you to stop using various different accounts to leave reviews. Thanks

Valutata 3 stelle su 5

solar panes and air heat pump

solar panes and air heat pump , the engineers who fitted system were excellent, however 1 radiator was damaged and one missing, 4 weeks and we our still waiting for the job to be finished , we have had 3 no shows to finish job as engineers have been delayed on other jobs, solar system was fitted so quickly engineer did not even how to use or log on app , still waiting for someone from macbrook to contact us

5 dicembre 2024
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Risposta di Macbrook Gas LTD

Good Afternoon thank you for this feedback, with regards to radiators being damaged and refitted due to being a special order this is why it's taken so long. Having said this the office should have kept you updated can you call please as I can't trace your job.

thanks

Valutata 5 stelle su 5

Having a new heating system installed I…

Having a new heating system installed I thought would be a nightmare but from installers, electricians, plumbers & people on the end of a phone etc, they have made the experience a pleasant one. Thank you all for your help & support & for going the extra mile! Much appreciated.

2 dicembre 2024
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thank you very much for leaving this review I will sure to pass this on!

Valutata 5 stelle su 5

Air Source Heat Pump and Solar

I’ve had an air source heat pump and solar panels fitted this week by Macbrook Gas under the ECO4 grant scheme . I have to say that I had an unbelievable experience with these guys from start to finish. Everything was explained in depth by the surveyor for both the initial survey and ashp survey. The guys that installed the heat pump were very efficient and very tidy, they explained how my system work in depth with me when they finished the install and answered any questions I wanted answered. Thank you Macbrook gas for this

27 novembre 2024
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Thank you Mr Barber for taking the time to leave this review and also the card you sent to the office from you and your wife. Anything you need please feel free to get in touch.

Valutata 5 stelle su 5

Leon Mitchell

Had a brilliant and kind man "Leon Mitchell" today. Super helpful, very kind, all smiles and laughs!
Give the man a raise !!!
Thank you again Leon
Mason & Penny

18 novembre 2024
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thank you so much for taking the time to leave this review much appreciated.

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