Lyons Davidson Solicitors - Bristol Recensioni 

A long drawn out process prior to reaching court but Andy Vraitch was always there to answer my questions.
Good service from the solicitors and the outcome was positive.

Nelay became familiar with the issue very quickly and provided sound advice throughout the process.

This has been a long protracted claim nearly 4 years since the accident, in that time my claim has been handled by several people, Sajida Abaidin has kept us informed of how it was progressing and always helpful and polite when I needed to query anything, thankfully it has now been brought to a satisfactory conclusion.
Thank you,

I’d like to say a huge thank you to Gwyn Pritchard and his team at Lyons Davidson for the fabulous personal service they have provided.

Gwyn recently helped my mum to unwind a Trust, and at every step he took time to carefully explain what was involved, in a manner which was very reassuring.

It was an absolute delight to receive such a highly professional service, delivered with personal care and attention throughout. Thank you Gwyn - we really appreciated your support.

I cannot recommend Gwyn Pritchard highly enough. He looked into a family matter for me and was outstanding from start to finish. His attention to detail was meticulous and he took the time to fully understand my situation before providing clear, thorough and well-considered advice. He managed my expectations honestly throughout the process, which I really appreciated and always explained everything in a way that was easy to understand. Gwyn was also a genuinely pleasant person to deal with professional, approachable and responsive. His legal knowledge and thoroughness gave me real confidence and I wouldn’t hesitate to recommend him to anyone needing expert legal advice. On top of all that he is a genuinely decent chap, someone you can relate to. A credit to your company!!

I have been dealing with a Ms Hannah Daniel. Absolutely superb and professional Hannah is a credit to the company

Lyons Davidson Solicitors were provided to me by the insurance company to finalise my settlement claim after my no-fault accident.
Sophie Miller acted on my behalf and I have to say she was excellent.
Very professional but also very easy to talk to. She listened to all my issues and it was clear that she had read my files before she called me, and that she had dealt with people in my situation before.
She kept me informed throughout the whole process and obtained a settlement which was more than I could have imagined.
I thoroughly recommend this Solicitors firm, but especially Sophie.
Thank you.

After a long four year boundary dispute with our neighbours Lyons Davidson helped us finally resolve the situation. To all the people involved i want to say a big thank you in helping us end this nightmare. I would like to say a special thank you to Leanna Rees who's reassurance,kind words,thoughtfulness and sound advice has been quite literally life saving to us. I would have no hesitation in recommending Lyons Davidson to anyone needing legal representation.

I suffered an accident in November 2023, the other party admitted liability and my insurance company instructed Lyon Davidson to process my claim. . I’ve had to constantly send messages to ask for an update, if I didn’t then I would have no communication from them at all! My last message from them was December 2025 I’ve since left messages and asked for call backs but can only deal with a virtual assistant. A member of staff told me in December it would be going to court and she would start proceedings. I hadn’t heard anything, so I finally managed to speak to somebody at Lyon’s to be told that the papers still haven’t been issued 7 months later!!! It will be 3 years in November since my accident and my claim is minimal and mainly for my expenses that I have paid out. Totally unprofessional service from this company, do not use them!

Milly Reader was exceptionally helpful in dealing with our enquiries.

I worked with Kelly at Lyons Davidson and the support has been nothing short of amazing. I was incredibly anxious and concerned going through family court proceedings as these things are incredibly stressful but with the help and support from my solicitor this was made more bearable. I honestly cant thank them enough and I wouldnt hesitate to use them in the future. Highly recommend if you want a empathetic solicitor ⭐️⭐️⭐️⭐️⭐️

Without doubt the worst solicitors I have ever used, constantly chasing them to do anything, more than 2.5yrs for the claim went to court, my barrister never turned which Lyons arranged, total sham. Then I won the case well 75% to 25% god knows how that works. Lyons got me just over £700 settlement what a joke. AVOID LIKE THE PLAGUE DO NOT WASTE YOUR TIME

In my opinion, Lyon Davidson is one of the least effective law firms I have dealt with. Based on my personal experience, they have been extremely slow in handling my case, provide very poor communication with their clients, and show little urgency in progressing matters. I felt that my case was not managed professionally or efficiently.

If you are considering using this firm, I would recommend researching other options before making a decision. This review reflects my personal experience.

Good communication and kept us updated at every point. Very happy with the service from the case handler.

Pretty poor overall. The company is a large corporate in place for our home insurance, they are, in short, on the gravy train. I pointed out early on that the person who owed us money appeared on custom's house to have no money, no, I was told, we can continue the assessment. Several communications later, & a lot of time invested, sure enough, this was the very reason they couldn't take the case. They need to listen to customers first & foremost, rather than launching into a full assessment (costing the insurance) this check on finances should have been done first, not last. I was then informed not to bother claiming ourselves because of this custom's house account. They need to be aware that the customs house balance is only reflective of one day. Waste of time we will continue ourselves thanks.

Throughout the entire process of working with Lyons Davidson and in particular Kelly, I fell empowered, held and informed. She is gracious, compassionate, knowledgeable and efficient. My situation was overwhelming and difficult at times but I was assured and supported throughout the entire process. This was my first, and I hope will be my last legal interaction, however if I were to ever need counsel I would 1000% choose Lyon’s Davidson. Thank you for being so helpful.

We recently worked with Isabelle Levell in relation to a commercial dispute, and we were extremely pleased with the service received. Isabelle was professional, knowledgeable, and responsive throughout the matter, keeping us updated and providing clear guidance at every stage. Her expertise helped us achieve a successful resolution, and she was always approachable and helpful when we had questions.
We greatly appreciated her support and would not hesitate to recommend her and Lyons Davidson to others requiring legal assistance. Thank you again for all your hard work and dedication.

Hannah Daniel’s was excellent, communication brilliants and update detailed. Advice always clear, couldn’t be happier with service received

Trustworthy, Knowledgeable & Approachable - Exceptional support and guidance specifically from Kate Iberszer.

In response to your reply to this review, Lyons Davidson, we have already provided the requested claim/reference details through Trustpilot and have now also contacted your Customer Services team directly, as requested.

For clarity, this is already a live and active formal complaint. Your employees and Arc legal are currently involved in ongoing correspondence about it so we are baffled at your response advising you cannot find any information after we provided you with the claim no. The names of the individuals we are in contact with at your organisation regarding the complaint (ie the individuals assessing our complaint) were mentioned here as further guidance for you to find our case info. You then complained to TP that we had mentioned these names so we’ve now removed them. To clarify, the names are the Lyons Davidson contacts who are handling our complaint we have not provided names of employees saying those are the individuals we are complaining about. The whole thing is just eye rollingly poor service.

REVIEW
We had a very poor experience with Lyons Davidson Solicitors, who were appointed as the panel solicitor through our LV home insurance legal expenses cover.

In our experience, they were slow to respond, slow to read the material provided and even slower to take any meaningful action.

When we pointed out that they had gone beyond their own 5 day response timeframe promise for responding to written correspondence, we simply received what appeared to be a stock holding response word for word identical to the one we had received a week earlier saying the matter was being dealt with. It felt like this was sent merely to tick a box to reset the 5 day service standard timeframe rather than to reply properly to our correspondence or progress the case. Incidentally, we never received a return phone call in the 1 working day service standard time frame either, in fact we never received a return phone at all.

When I phoned to chase the matter and explained the history, I was asked whether I wanted to speak to the case handler’s supervisor. I said yes. I was then left on hold for some time before being put through to another person, who was female. She spoke to me about the case handler’s workload and other internal factors, which led me to believe that I had been put through to the supervisor and that the matter had finally been escalated.

Later that same day, after I did not receive the promised return call from the case handler, I phoned again and was told by a different receptionist that the case handler’s supervisor was male. This was extremely confusing and, in my view, very disingenuous. It gave the appearance that I may have been deliberately led to believe I was speaking to the supervisor, when I may actually have been put through to a colleague instead.

This left me with serious concerns about who I had actually spoken to, whether my complaint had genuinely been escalated at all and whether the situation had been handled honestly and transparently.

When we eventually received a substantive response, it was extremely disappointing. The person dealing with the matter appeared not to have read the full background or understood the history of the dispute.
This was a live neighbour dispute involving repeated access onto our land without permission, damage to our garden, mess being left in our garden following works and guttering being left to discharge significant volumes of water onto our grass. Despite this, when they did respond, the case handler asked numerous irrelevant questions, repeated obvious points about our own property which we already knew and failed to engage properly with the actual issues we had raised.

The response also gave the impression that they had misunderstood the nature of the matter. We were not trying to bring a claim against our neighbour; the issue was about defending ourselves from allegations and protecting our property position.

If the case handler had questions or needed clarification, it would have been far more appropriate to pick up the phone rather than send what felt like a rushed and poorly considered letter.

We also received advice which directly conflicted with the initial advice we had been given by the legal helpline on important aspects of the case. This left us with no confidence that the matter had been properly reviewed or that we could rely on them to handle a claim going forward.

Overall, our experience was extremely poor. Based on this, I would not recommend Lyons Davidson Solicitors for anyone dealing with a boundary or neighbour dispute through home insurance legal expenses cover.

I would also seriously question the value of paying extra for legal expenses cover with LV home insurance if this is the standard of support provided when you actually need to use it