poorly manufactured product and equally… poorly manufactured product and equally poor customer service. advised of a refund, which has not been forth coming. radio silence with further communic... Leggi di più
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Bought a 30w PIR Security light with a 5yr guarantee, Installed It and was amazed how well the sensor was picking up movement compared to a lot of off the shelf models from well know chain of small st... Leggi di più
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Ordered a couple of ceiling spotlights and G10 bulbs from Lyco. This was the first time I have used them and would highly recommend. The price of the products was good and the communication and delive... Leggi di più
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Big shout out to Lyco. Following a problem with two outdoor lights they responded very quickly & offered a refund for both items. There was no quibble or requests for more information. I would have no... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.
Informazioni di contatto
Regno Unito
- www.lyco.co.uk
4,1
Molto buono
931 recensioni
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
poorly manufactured product and…
poorly manufactured product and equally…
poorly manufactured product and equally poor customer service.
advised of a refund, which has not been forth coming.
radio silence with further communication.
Left with an awful looking finish with potentially high cost to rectify due to a fitted, plastered, and painted ceiling.
29 marzo 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
We are very sorry to hear that you are displeased with the service you have received, please accept our apology.
I can confirm that your refund was processed .
Kind regards
The Customer Care Team
Excellent service
Excellent service - ordered in the evening and goods received next morning, well-packed and undamaged. Brilliant, and I shall be using this company again.
12 marzo 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
Catherine
Excellent communication and delivery time
Ordered a couple of ceiling spotlights and G10 bulbs from Lyco. This was the first time I have used them and would highly recommend. The price of the products was good and the communication and delivery was incredible. Ordered Monday afternoon and delivered Tuesday morning. Many thanks.
10 marzo 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The Customer Care Team
Excellent product
Excellent product, cheapest I could find, prompt delivery at a reasonable price. Would recommend and use again.
10 marzo 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely revie
Kind regards
The Customer Care Team
Super fast delivery
Bought a 30w PIR Security light with a 5yr guarantee, Installed It and was amazed how well the sensor was picking up movement compared to a lot of off the shelf models from well know chain of small stores favourite with various tradesmen and public. Very happy so far!
9 marzo 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The Customer Care Team
No fuss refund.
Big shout out to Lyco. Following a problem with two outdoor lights they responded very quickly & offered a refund for both items. There was no quibble or requests for more information. I would have no hesitation to buy from them in the future.
25 febbraio 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The customer Care Team
Risposta di Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
So glad we found Lyco
So glad we found Lyco. Prices are good value and the item came the following day as promised.
12 febbraio 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
The customer care Team
Risposta di Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
So far so good
So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value. Would I use again defo.
9 gennaio 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The customer care Team
What's not to like
I purchased two led ceiling lights around 2 years ago one of these ceased from functioning, I sent an email as to whether this was the acceptable life span, and thought no more of it, then a few days later a replacement turned up, now I wasn't expecting that but thank you for the exceptional service, so good that I have purchased two more to replace other ageing lights in the house.
2 gennaio 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Worst customer service I’ve seen
Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that it will be DISPATCHED on Jan 14th. Then they just cancelled my order and didn’t refund me but kept the payment on the website balance. An absolute joke of a customer service
6 gennaio 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant manager
Kind reagrds
The customer service Team
I paid for a delivery that was to…
I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th
4 gennaio 2026
Non scritta su invito
Risposta di Lyco Group Ltd.
I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further
Kind regards
The customer care Team
The goods arrived on time and the…
The goods arrived on time and the company easy to order with
16 dicembre 2025
Non scritta su invito
Risposta di Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
Light up peoples life
These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well so we’ll let them off this time. Good company on the whole, will definitely be using in future
18 dicembre 2025
Non scritta su invito
The down-lights were great.
The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.
9 dicembre 2025
Non scritta su invito
Thieves.
You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently didn't actually have one in stock to sell me. That didn't stop you pocketing my money. I'm aware that for some reason that's perfectly legal, something I've always thought strange. If I advertise a BMW for sale, pocket someones cash, then tell them I don't actually have one, I'd get arrested for fraud. Not the case with online shops. I have no idea if and when I will actually get the lamp so I can't comment on it's quality. I can however review Lyco Group Ltd as a company. Crap!
6 dicembre 2025
Non scritta su invito
I would leave a review if my order ever…
I would leave a review if my order ever arrives!!!!!.
Last time I ordered from Lyco an led strip light that was supposed to be 14mm wide turned out to be 16mm wide. Sent it back waited ages for the refund
30 novembre 2025
Non scritta su invito
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