Luggage Point Recensioni 

1447
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’m sorry we needed to engage with Luggage Point at all but my daughter left her tablet on our transatlantic flight. The man at the Luggage Point counter at the airport was super helpful and communica... Leggi di più

Valutata 1 stelle su 5

Advert states 24hr service. It isnt. It is normal business hours with over night storage.....and each drop point has slightly different hours. So not easy to see when booking when your selected dro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I would like to thank the team at Edinburgh Airport for handling my lost property so efficiently. I really appreciate the smooth and prompt support throughout especially Julie who followed up my enqu... Leggi di più

Valutata 5 stelle su 5

Discovered my husband hand lost his phone after late night return to Edinburgh airport. Called this morning and spoke to a lovely lady named Julie and who told me it unfortunately hadn’t been handed i... Leggi di più

Dettagli dell'azienda

  1. Compagnia aerea

Informazioni su Luggage Point

Scritti dall'azienda

The Luggage-Point mission is to improve the experience for airport passengers and operators by providing a raft of essential airport services from one centralised location.

Luggage-Point aims to help remove the worry and stress related with modern day air travel. Our dedicated and experienced team is committed to providing the ultimate in airport passenger service. If you need to deliver that important shipment on time, need a safe and secure place to store your luggage, have lost property or need your bag wrapped, Luggage-Point has it covered.

We provide a professional, efficient and dedicated service to give passengers peace of mind and a ‘hassle’ free airport experience.

Business Update - Covid-19

The Coronavirus Pandemic has severely affected the air travel industry and airports are only just beginning to see a return of passengers. Our stores are open and staffed to cover the key operational hours only and are not yet back to pre-pandemic staffing levels. It may take us slightly longer to deal with enquiries but rest assured, we will always handle your enquiry to the best of our abilities and in the most timely manner possible.
Thank you ❤

Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 71% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(1447)

103 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A fab service

A fab service. I emailed them when I was on holiday as soon as I released I had left something. I had a reply within the hour to confirm they had my bag so it was peace of mind for me. Collected it on my return. Easy and straight forward. Thank you.

21 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Tweed jacket left on airplane

Tweed jacket left on airplane, called n emailed luggage point next day with no success. 10 days later received emailing saying they had a match, time delay is airport/carrier processed. Luggage point couldn’t be more helpful or quicker. Superb service. Many thanks

19 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

I would like to appreciate the help…

I would like to appreciate the help that I got from Chloe in helping me recover my lost phone at the Airport. Many thanks to Glasgow Airport Laggage Point. My lost phone got home safely. Please continue to do the good work. 👏🏽

9 aprile 2025
Non scritta su invito
Valutata 4 stelle su 5

Good service

Good service, I contacted the airport with my details and details of the lost item
Next day it was handed in but the company didn’t contact me.
However it was logged on their website and I claimed it
Staff very polite and nice
Had to pay £27 as a keeper charger

14 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Great experience, was given a link where you can search for what you are missing and they give a brief description. Response was extremely quick and thankfully a third party could collect my item. Only down side was that I couldn’t get through on the phone, but online was more than quick enough. Now have a very happy boy who has his iPad back!

14 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

I lost my wedding ring at Glasgow…

I lost my wedding ring at Glasgow airport. Next day, I found a possible match on their website and made a claim. The employees were so thoughtful and kind and kept my ring until I return from holidays

6 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Really happy

Really happy, lost our daughter’s doll back in December. Called up and was easy to log - we lost hope and accepted that we lost her doll. Months later I was emailed that they found it. I couldn’t collect it for a couple weeks and they kept it no problem

6 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Lost scarf

I also thought my scarf was lost forever, but Jet2 security at Birmingham Airport took it to Luggage point. Daria emailed me back very quickly but it was Lucy who searched three crates to discover it. I am very grateful.

31 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Absolutely brilliant service

Absolutely brilliant service.

Never expected my lost item would be retrieved.

Thank you so much and keep my the good work

Big up to Lucy!!!!! Thanks again

5 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

I thought it was gone forever

I had left my Kindle on a flight from Amsterdam to Edinburgh --- for sure it was lost. However, after checking on the WWW, i foud that there was a lost and found service at Edinburgh airport. After contacting them and providing details of what I had lost, date, flight details, i was very pleased to hear, in a couple of days, that they had found my lost Kindle. What a great service --i was very pleased. And then, it only took a couple of minutes in Luggage-Point in the airport to retrieve my Kindle ---- yes there is a service fee but it was well worth it to get my lost Kindle back.

25 marzo 2025
Non scritta su invito
Valutata 4 stelle su 5

Item Found

An item that I had left at security was quickly found and handed to Luggage point. I am grateful for the staff - Daria who quickly contacted security and confirmed that item had been found. Only downfall is, that they were hard to call during opening hours but once i got through my query was resolved.

1 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Niko was amazing!!

I had an amazing experience with Niko at Luggage Point. I had lost my passport and I was in urgent need of it as I was traveling that same day. It was not logged anywhere in the system and the airline was not helpful at all. He went out of his way and searched the entire store room to see if there was the possibility that it was there and not logged. He was able to find it!! Really appreciated his enthusiasm and yearn to help.

30 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

I left a kindle on the plane

I left a kindle on the plane. I contacted luggage point via e mail, they were very quick to respond but at that time they didn't have it. I got asked for details of kindle and was informed that it had now been located and could either collect or could be couriered to me. I chose courier. Within a couple of days it was delivered. Airports get mentioned for what they don't do right so I'd like to give a positive review on what they've done right. From beginning to end they were helpful and extremely professional and I for one can't thank them enough. Well done luggage point

13 marzo 2025
Non scritta su invito

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