Lucky Eleven Recensioni 

Stunning earrings
Great quality
Quick speedy delivery
Lovely Packaging
Highly recommend

Super quick delivery. Nicely packaged and a gorgeous item for a great price!!

Bought silver huggie hoop earrings. They look great, good quality and fast postage. Also came in a little bag and nice packaging.

I ordered the wrong colour and Bethan changed the colour and repacked my order for me!!! Excellent customer service would definitely recommend this brand

Nice easy to order website, super pictures of the products.
The items arrived within a week of ordering which is great.
It’s my third order, the earrings are fantastic and do not annoy the skin and you can sleep in them.
I love the products.

The loveliest little earrings and the perfect size! They came so quickly after ordering and were in the loveliest little package, a new favourite shop 💖

The items I purchased are stunning! Love them

Beautiful earrings, presented really thoughtfully and quick delivery.

Was really drawn in by the great branding and jewelry is lovely, really unique and pretty

I was nervous ordering from a new online store, but it turned out great. Very happy with everything.

My order arrived very quickly and all 5 pairs of earrings were perfect! Will definitely be ordering again 🥰

Earrings arrived very quickly and they are absolutely gorgeous!

Beautiful products, delivery, and communication wasn't great initially but it all got sorted in the end and I have some beautiful items .

Excellent , bought a few sets of earrings now and they are great. Now bought for my daughter and they don’t irritate her ears. 100% recommend

This is my 4th order of Lucky Eleven earrings. They are excellent quality and suitable both mine and my daughter's sensitive ears. Postage is always super quick.

Everything arrived on time and it looks lovely as per the photos.
Can’t wait to wear them

Very beautiful, well made jewellery, I’m very happy with my purchase! Fast shipping, good prices and lovely customer service. Will definitely be buying jewellery from here again!

Had a very bad experience, my order took two months to arrive, and when received they had got my order wrong. Please do not waste your money on this company.

Great products. Swift service.

I first placed my order with this company on the 18th March. As I had read previous reviews, I made sure to check the description of both items I ordered and neither of them mentioned a word about being pre-order items (this becomes relevant later).

On the 24th March I noted that my items hadn't been dispatched yet, so I sent a contact request via the form on the website. By the 27th March I had heard nothing so I DM'd on Instagram. She replied almost instantly.

I then heard nothing until I chased via Instagram again on the 30th March.

At this point she asked me several questions that I had already answered in my previous messages, and then stated she would email me. When she emailed, she sent a screenshot of her website showing that one item I had ordered was now miraculously showing as a pre-order item and would be dispatched on or before the 3rd April. As this was only a few days away, I chose to wait.

On the 8th April, I had still had absolutely nothing - no contact, and no dispatch notification - and so I had to chase... again.

She replied the day after, stating that the 'pre-order item' was delayed and would be "due back in within the next 2 business days". Again, I had had absolutely no communication from her with regards to this delay until I chased her. As it was only a couple more days, I decided to wait and give her the benefit of the doubt one last time.

By the 15th April I had still heard absolutely nothing and no items had been dispatched, so I lost patience and emailed requesting a refund. She responded same day to tell me that the items had been posted on the 13th April and should arrive within the next few days, but that I could return them once they arrived and recieve a refund that way. I didn't respond to this as I was just relieved that the order had finally been posted.

I then received a further email from her on the 17th April, stating that she would refund the order amount but that I would still receive the order, which I was grateful for. However, at the time of writing this review on the 21st April, nothing has been received - so was anything actually ever posted? Who knows.

In summary, whilst the business owner is nice enough, this has been the most awful customer service experience I have ever had - placing an order with a business should never result in chasing for updates becoming a part time job. I remain very skeptical that she ever actually posted the order in the first place, but thankful that at least I eventually got my money back 5 weeks after originally ordering.

Updated 28th April:
The items have now arrived and are nice quality, however tracking showed as not posted until the 18th April - a full week after I was told they had been.