LSH Auto UK Recensioni 

Poor poor poor , if i could give ZERO STARS I would give them that So I bought a new car in October 2024 and while the process was fairly simple and straight forward.... down the line comes the problem with my brand new Merc. After a drive I arrive home and park the car to move the bins out of the drive and then it doesn't start. The RAC guy comes over 2 hours later and of course he can't fix or move it after a few calls the Mercedes guys are scheduled in the morning and guess what they can't fixed and they can't move it. ( 6 months old brand new car). The platform guys comes around 12h later from the initial call to pick it up. The replacement car comes from enterprise who again are useless, I have to go and pick it up , I told them I will need the car at 15.30 they are not able to deliver it so I have to go and pick it up. No car so call Mercedes for a taxi in 20 min , the taxi came in 3 , at the pick up of the car I waited 2 h to be given a Mercedes , I was put in a BMW then I noticed that it has a flat tire so I asked to fill them up ( sensor error). On my way at the door I am stopped you are not allowed a BMW , so I am taken to a location for a Merc. The Merc is dirty and in a questionable driving state with squeaking brakes. Two days later the car is ready a pump was at fault which has been replaced. I told the service guy I am disappointed in the quality of the car manufacturing quality his answer : If you by a iphone it can brake an Samsung TV it can brake I told him that is not the answer and I have not had that issues with them as well as I am not paying a mortgage for them either. Car is not at least cleaned when returned , not apologetic for a product who is subquality. The solution DO NOT BUY A MERCEDES FOR AN INSANE PRICE IS NOT WORTHY IT WILL BRAKE , GO GET A CHEAP CHINESE CAR you will have the same quality and time before it brakes down 6 months at least.

Unprofessional, the worst experience I’ve had with a car/van dealer by far. Mercedes needs to look into this company as their representatives if they want to keep customers.Terrible company and service from all staff involved.

I am incredibly disappointed with the service experience at Mercedes-Benz of Stockport today. I dropped off my A-Class, which has only 1800 miles on the clock, for its first service. My appointment was scheduled for 09:15 AM, and I made sure to arrive early, dropping the car off at 08:45 AM this Saturday morning.
It is now 11:45 AM, a full two and a half hours after my scheduled appointment, and to my absolute frustration, my car hasn't even been moved from where I parked it. What was the point of me arriving so early and diligently sticking to the appointment time if the vehicle hasn't even begun to be worked on, or even moved into the service bay?
To make matters worse, when I phoned at 11:15 AM to inquire about the delay, I spoke to a lady in the service department who told me they "don't have appointment times." If this is indeed the case, then why does all my prior communication, including booking confirmations, explicitly state a specific appointment time? This contradictory information and apparent disorganisation are simply baffling.
This level of inefficiency and disregard for a customer's time is unacceptable. It demonstrates extremely poor customer service from Mercedes Stockport. I expected a much more professional and timely experience from a premium brand dealership. This has left a very poor impression.
Update: car finally moved at 11:48hrs over 2.5hrs after the appointment time, eventually got my car back at 13.40hrs, 1 hour after I was told it was ready, I was sat around the showroom for 40 mins waiting for it absolute disgusting service

Avoid at all costs - was sold unroadworthy van and warranty pack which was not valid
Very poor service
Now going legal

Big shout out to Jake, Kate, Gareth and Stephen at LSH BYD Macclesfield for their exceptional service whilst purchasing, financing, ordering, handover and deal. 5***** service and a fantastic car.This team really could not do any better and repaired the slightly tinged experience at LSH Stockport. Well done to the Macclesfield team very well done indeed!

Appalling, in a word. My father bought a new vehicle which has an intermittent fault whereby the emergency brakes slam on randomly. LSH experienced the issue and said it was not safe to drive on the roads, but also said it is not fixable and requires the development of new software which may take up to a year. My father has requested a refund but LSH will not engage in phone calls or respond to emails now. He has just recovered from cancer and now has this stress. He has been given a small filthy dirty vehicle to use whilst his own high spec vehicle remains with LSH. Do not go anywhere near Mercedes Benz as a whole, and certainly not this dealership.

Avoid LSH Autos – Disappointing Experience and Poor Customer Care

I part exchanged my high-quality GLB200 for an EQB300 at LSH Autos Tamworth, paying an additional £995 for the Hydro finish, which was promised to make the car look as if it was straight out of the showroom.

I was later contacted and offered a different car—one that was originally more expensive but supposedly offered at a lower price through a “friends and family” arrangement. When I collected the car, it wasn’t even clean, let alone reflecting the near-£1,000 Hydro finish I’d paid for. To make matters worse, there were broken interior parts, rear damage to the boot, and a chip in the windscreen.

When I raised these issues and asked for a resolution, I was offered a courtesy car while they valeted the vehicle. Frankly, this is nowhere near enough, and it raises serious questions about why my original car was switched in the first place. It’s clear that any quality check before handover was either rushed or simply not carried out at all.

When I then asked to return the vehicle under my consumer rights, I was told I couldn’t because I hadn’t financed the car. So, I quoted the Motor Ombudsman guidance and the Consumer Contracts Regulations 2013. I even said I’d consider purchasing a different, newer vehicle from them to resolve the matter—but was insulted to be offered a part exchange on the car I’d bought less than 13 days prior, for £3,000 less than I’d paid!

This was all handled at their Tamworth branch. My experience has been nothing short of appalling, and I feel compelled to share it so other customers are aware. Steer clear of LSH Autos and find a dealer that actually values your business and respects your consumer rights.

Everything was OK (at best) up until we had purchased. It did feel like we were just being processed and not looked after.

Immediately after collection we had a few issues with the car and we were made to feel like they didn’t care less, even suggesting that collecting when we wanted to made the problem worse.

When we pushed for a resolve communication was almost non existent. We owned the car for 63 days… a month of that it was in bits waiting for repairs. We eventually rejected the vehicle, We will never use again.

I don’t know why I go back. Mercedes Benz Assist advised my rear offside parking brake motor needed replacing. Called to book it into Stockport. It took 3 attempts to get someone to put me through to the right department. Then I was told they would need to diagnose it at £175 and then fix at further cost. Was told Mercedes Benz Assist can’t diagnose. Then they agreed to fit the part but advised “we won’t take any responsibility” and when I asked what this meant the advisor said “I’m not sure”.

Will be getting the issue resolved elsewhere.

** Edit. How can it be a third party diagnostic when it was Mercedes Benz Assist. Who Mercedes provide free of charge because I get my car serviced with you regularly? Then when you thought you were going to lose my business you agreed to book it in

I was sold a vehicle under false representations—specifically, that it had no faults and only one previous owner. Within two weeks, the car began filling with water into the footwell during rain, and shortly thereafter, a significant engine fault appeared on the dashboard. The process of arranging for the vehicle to be collected and securing a courtesy car was unnecessarily prolonged. Once provided, I remained in possession of the courtesy vehicle for 11 months, during which time I never received my original car back. Despite multiple requests for a refund, the dealership refused, stating they had a right to try repair it. After nearly a year, I was informed the vehicle had been repaired and was due to be returned—only to be told shortly afterward that a new issue had arisen. I later learned, via a different staff member, that the car had in fact broken down en route to me—something the dealership failed to disclose.

Of further concern is the handling of my personal property. I had left several belongings in the car, anticipating its return within the promised timeframe. When it became clear that would not occur, I arranged for a friend to collect my items. I was later informed that a highly sentimental item—a handmade protest canvas supporting Palestine—had been “disposed of” without prior notice or consent. This item was large, clearly identifiable, and the only one missing, raising serious concerns regarding the motivation behind its removal.

Throughout this process, I encountered unprofessional and misleading conduct, particularly from Abdul Karim, the individual who sold me the vehicle. His handling of this situation has been deeply problematic and raises serious questions about the dealership’s internal practices.

This experience has caused significant inconvenience, distress and upset. Based on my experience, I would strongly caution against buying from this dealership or having anything to do with Abdul Karim individually.

I brought a car from Stockport branch. After 11 months I took it to be evaluated for resale. I was told there is a gaping milage discrepancy in the MOT. It had MOT done by LSH Stockport before sale.
The car has been valued half the price I paid due to this error. I feel cheated due to this non disclosure and sale by this centre.
Please check everything minutely when you buy from them.

I collected my Smart #3 from Mercedes Stockport yesterday and given no proper handover, though admittedly my car was purchased via Tusker, but what really frustrated me the most was I had a issue with activation of car and hello Smart app, I went to ask for assistance with this and was told that they can only assist with their retail customers and I should contact Tusker. I would have thought being a Smart garage they might be able to assist with a smart related issue!

Futhermore, I was also made to wait quite a while before a passing sale rep spoke to me even though I reported at reception and was told to wait in smart area and somebody would come to serve me.

Avoid buying from here.
Picked up Smart#1, terrible service on the day & with follow up when we discovered software out of date. Salesman pleaded with us several times to give him 5* review if we were randomly selected (oddly we weren't!).
Smart Europe Customer Engagement were professional & took details of complaints seriously. Last week after waiting 6 months & pushing for an apology we recieved very nice wine & chocolates from LSH. Honestly too little too late.
Since we have started to use Smart Car at Meadowhall Sheffield. They are positive helpful & professional.

LSH Autos - Mercedes Stockport.
So disappointed with my experience...
I wanted work done on my van, that was initially identified by this establishment. Communication appears to be hampered by staffing issues in the Van Service department. Despite my efforts communication was poor, the whole process was painful.
Once my van was on site, it was there 7 working days.
I collected it this morning - the work had not been done. I needed the vehicle back.
On picking the van up, I declined the offer of the work to be done at no cost to myself at a future date...
I've had enough inconvenience. Id prefer to pay an establishment that values it's customers.
Over promised and under delivered in my experience, sadly.

0 stars! I bought a Mercedes C300 from LSH autos Stockport and the vehicle went on fire while I was driving and completely burnt out with me narrowly escaping the vehicle before it blew up. I contacted LSH the very next day as the vehicle was still under warranty as I had only bought it a few months prior, when I contacted them they told me to claim on my insurance and “that’s what it’s there for” why should I claim on my insurance and loose thousands because of a warranty issue? No body offered any sympathy or help at all and I was passed from pillar to post as they claimed they had no customer service or complaints department which is a legal requirement by the way. I ended up having to claim on my insurance and I lost about £8000 plus my insurance premium increases. LSH refused to honour there warranty on the vehicle. I have previously owed 6 Mercedes Benz cars as I was a big fan but I will never buy one again due to this service I received they need shutting down! They are quick to take your money but will not help you once the money has left your account.

I bought my first Mercedes from LSH Auto Erdington Birmingham and I have to say the experience was first class. From the very first contact with Manna Dey who was very professional, really approachable and not pushy at all. This was a real breath of fresh air. Everything went like clockwork and I was made to feel like his most important customer. The grand reveal during handover was a nice touch also. An altogether wonderful company with a top top sales representative in Manna Dey. Thankyou.
(Just reading all the poor reviews and it sounds like a different company to what I have experienced. If I’d read them before I may not have visited but fortunately I didn’t and it just goes to show that not all reviews can be believed.)

If I could award a zero, this would be my rating. I would not recommend anyone taking a wheelbarrow to this Company.
My vehicle went in following minor accident damage to the rear nearside, on the basis of being one of Aviva’s recommended accident repairers. On the return of my car, the bonnet had been scratched, together with an unknown mark on the front nearside wheel arch, which resembles white paint that will not come off. The vehicle was scanned all round before and on collection by the representatives and myself. No marks were present in the said places.
There is a reason this Company has only got a customer rating of 2.3 on trust pilot. And that in my opinion is very generous, so please be warned if you are thinking of taking your vehicle into LSH UK Stockport for bodywork damage, you may end up with more damage to your vehicle, together with an who cares attitude afterwards.
LSH UK have offered to correct the work if I call in (100 mile round trip ! ) but I would sooner take it to a professional Company and pay myself rather than trust this Company to do a good job.

bought a car from lsh auto mercedes stockport, all was ok untill i got home and found mercedes charger cable not supplied for car, that was ok i bought a new one i am fair. But the engine cover as missing and the window drivers side was faulty, i emailed customer service and the sales rep i bought the car from 3 times to no reply at all. please sort this out

Dealing with this company has been incredibly frustrating, marked by a complete lack of accountability and a clear disregard for product quality.

From 2020 to 2023, I owned a Mercedes C300 and had a flawless experience—no issues whatsoever. Confident in the brand, I upgraded to an A35, genuinely excited about the purchase. That excitement quickly turned to regret, as the ownership experience has been nothing short of a nightmare.

The alloy wheels on the A35 have experienced repeated failures, each costing £925 to replace. I’ve spent thousands of pounds on new alloys due to their unforgiving and fundamentally flawed design. As an engineer working for Rolls-Royce, I have a thorough understanding of engineering standards and manufacturing expectations. These alloys are not fit for purpose. Mercedes continues to produce and sell them, fully aware of their poor quality and the risk this poses to customers—this is a clear breach of the Consumer Rights Act 2015.

I’ve submitted multiple complaints, expressing my concerns in detail. Yet, Mercedes consistently hides behind the excuse that wheels are “wearable parts,” using this as a shield to avoid accountability and pass the cost onto the customer. This is unacceptable.

On 27th February 2025, I received a written commitment from Mercedes-Benz of Macclesfield offering to provide a new alloy as a gesture of goodwill. The communication was unambiguous. Despite this, both Mercedes-Benz UK and the Macclesfield dealership failed to honor the commitment and have continuously denied any responsibility.

What’s even more unacceptable is how poorly the matter has been handled. It took months just to acknowledge the complaint and the goodwill gesture, with zero communication in the meantime. I was left completely in the dark. Even technicians in the dealership’s own garage admitted that the alloy wheels are subpar. I now intend to take the vehicle to an independent specialist for a formal assessment in writing.

It’s genuinely shocking to see a brand like Mercedes-Benz treat a loyal customer with such disregard. When their products fail, they offer no support, no resolution—only blame-shifting and silence. They expect customers to personally fund the cost of what is clearly an engineering fault.

I strongly advise anyone considering Mercedes to think very carefully. When something goes wrong, they will not stand behind their product. You will be left to deal with the consequences entirely on your own.

We got our Mercedes GLA on the 1st of September 2024
and Simon from beginning was exemplary from the start.
He kept in touch with us from the start and all the way through the buying process
He made the transaction seamless and stress free
In 2 and a half years we will be back.
Thank you Simon.