LSH Auto UK Recensioni 

Bad service i been calling parts time and time asking a person to call me to get price 2 weeks based and no one called me back , and they on Ebay to asked for price for part and if part number is correct no reply is joke .

Very BAD EXPERIENCE with LSH auto. I bought a car from your stockport dealer after I made a deposit and made the payment for my new car. That salesperson NEVER follows on your case, NEVER answers your question, NEVER reads your emails, if you try to contact your dealer, the receptionist will ignore you as well, they promise will ring you back, but you know the answer, they never call you back. I can't believe I will get this customer service with Mercedes LSH. PLEASE AVOID LSH AUTO MERCEDES.

2nd time I've travelled from Birmingham to get my 2nd car I've had from Molly Cravagan, always friendly and helpful, kept me informed of the new deals they had on the a35's so snapped that up straight away, as would have waited for the 25plates to come out, was sent photo's of it once it had arrived, handover was simple like the 1st car I've had from Molly, no waiting around was already in the handover bay waiting for me and I was early to pick it up, set up apple car play, shown me what all the new features compared to my old a200, Superb car, Very happy I decided to get it on the back of the Offers I was told about, be back in 3/4 years again for another from Molly

Thank you for servicing and MOTed my car today, 23th January 25. It feels great to drive. Sorry, I forgot the person who dealt with the paperwork. The reception is always top class and the attention to detail is outstanding. Thank you for the Courtesy Car. Wow! it was lovely to drive a newer car. And your coffee is good too.

I was really pleased by Ciara and Adam Wonderfull job and services.

Had a lovely experience in the erdington branch. Great customer service from Mangal Paneser. Always available for communication and quick to deal with responses. Highly recommend.

Avoid !
Terrible Aftersales.
They want to charge you even your car is under warranty .

I had a service with Stockport Branch a couple years back, upon calling them requesting a copy of the invoice, they make it absolutely and unnecessary difficult by asking to walk in with V5 and ID or to be email it to them, while they can simply security check over the phone but they prefer not to. I had also previous bad experience with this branch requesting some information for a vehicle which I end up purchasing it from different branch, I do not recommend this branch.

I was quoted a price for a new car and I accepted and asked to place an order. Within 3 days I was told the price could not be honoured.

I bought a used one year old Smart #1 with just over 10,000 from LSH Stockport in early November. I probably should have paid more attention to the numerous one-star review on multiple platforms, but I gave them the benefit of the doubt. The salesman was lacking in knowledge about both the car and the brand. He could not answer simple questions about things like warranty length and various other aspects of the vehicle specification. The problems started when I took delivery of the vehicle and was told on the day, when it was too late to back out of the deal, that the vehicle was missing a key. I was reassured in writing that it would be sent to me as soon as the staff member that had been driving the car returned from holiday. There was no mention of the missing key during the buying process. The car software was locked to the previous owner despite being promised it would be unlinked so that I could pair it to my profile, and it was not updated to the latest software. I had to contact smart to remedy both issues. I was sent the wrong second key (for another vehicle on site) and despite asking multiple times for the correct key and where to return this erroneous key they did not seem at all interested in either. I was told it was a busy site, and it was no surprise that keys go missing. After multiple phone calls and complaints to Smart the replacement key was finally ordered and I had to drive 100 miles round trip for it to be reprogrammed. No offer of compensation or even an apology. The appointment was booked for 11am and I was told it would be half an hour. The car was sat in the car park for 3 hours before I made a fuss and then the key was finally programmed. You’d be not blamed if you thought it was bad enough already but the issues with the car were numerous and more serious. The car was delivered with odd tyres (3 of one type and 1 of another) despite the Smart user manual specifically stating that all tyres should be the same make and tread pattern. The car also had a very off-centre steering wheel which I suspect was due to having tyres with odd treads on the front and both vibrated at motorway speeds and made a whining noise from the read over 40mph. I had the car inspected at local tyre shop and was told that 3 tyres had uneven tyre wear, one had a nail it and two wheels were buckled. I raised all these issues in writing with the sales team and was told they would be dealt with however zero effort was made to action any of this. At this point I was driving the car 70 miles a day and in order to avoid further damage to the vehicle from the significant vibration I had the alloy wheel repaired and replaced some of the tyres at my own expense. The car was inspected at the dealership after I basically caused a scene and demanded to speak to a manager. It was confirmed that bushing needed replacing on the rear drivetrain to remedy the noise and I was booked in a week later with the assurance that the alignment would be checked and the wheels inspected. I returned a week later, again driving 50 miles, before a night shift, with the promise of a courtesy car. When I arrived, I was told the parts were not there and I could not have the repair done, nor take the loan car and was told to go home. I demanded to speak to a manager and was lied to and told there was not one on site despite me finding one after going to the sales department myself. I asked to reject the vehicle as per my legal rights and was met with a somewhat aggressive member of the sales staff who lied to me about my legal rights in the hope I would back down. After seeking legal advice and outlining the rejection in writing, the rejection was accepted, and the vehicle was returned to them in late December. I was told a refund would take 3-5 days. I had to hire a car at my own expense and despite telling them that my father had just passed away and that I needed for this matter to be resolved as quickly as possible as it was a very stressful time and I needed the money to fund a replacement vehicle, they only issued the refund two weeks later. I suspect this was done intentionally to be as awkward as possible. This whole dealership is a shambles, they seem to have bad reviews from both customers and staff, and it is no surprise that they have doubled their financial losses year on year. This appears to be a failing business and acts like one. With any luck this will catch up with them and they will cease trading. It is an absolute disgrace that a prestigious brand such as Mercedes allows their dealers to behave in such a fashion towards paying customers. I’ve opted to get a Kia instead because it is obvious you won’t get any support from the manufacturer in handling issues with incompetent and dishonest dealers. Avoid these cowboys at all costs.

MB Birmingham - Bromford Lane.

A great space to work whilst you wait for your vehicle to be serviced. Attentive, personal service. Coffee generously and courteously provided by Carlos all morning. This is not my closest dealer but I am happy to drive the extra miles.

I recently visited LSH Auto Mercedes-Benz Stockport for a recall fix, and the experience was extremely disappointing. When I booked, I was assured the repair would be quick and my car would be ready by noon. However, no one explained the difference between a drop-in and a pre-booked slot, nor was I told the repair might take the entire day where it’s in fact a quick software update.
This lack of communication wasted my entire day and cost me money on fuel and taxi fares. To make matters worse, when I raised my concerns, Nizar was condescending and dismissive, which made the situation even more frustrating.
This experience was a complete letdown, and I wouldn’t recommend this dealership unless you’re prepared for poor communication and wasted time.
Update: I booked the recall at another dealership. I was offered a courtesy car for the day and a polite clear communication. The recall is not a quick hour fix as LSH Auto misled me to believe. They knew that this is going to take more than an hour but they decided to blame customers. Try other dealerships and see the difference for yourself.

Just demo’d an Evito for 48 hours. The level of service shown by Connor (the salesman who dealt with our request) was excellent, I would highly recommend using Mercedes Benz Stockport and I will be definitely giving them a chance to quote with our next new vehicle, 10/10.

I’d give zero if it was an option

Stockport Mercedes!

I got my GLC 300 from there mid October, there were problems with the paint work and wheels when we looked at it, and we were told it’d be fixed by pick up. Come to pick up day and the paint work was only partially done and wheels missed. So we decided to take the car to Scotland and sort it when we got back. While away there was a minor fault of the rear camera constantly not working, we reported this straight away to our salesman. When we got back the car went back to Mercedes to have the paint, wheels and rear camera done.
They put me in a brand new A-Class. And this is where the problems truly start! That lovely new A-Class locked our 2 year old daughter in for 30mins with my keys and phone in the car also!!! I panicked thankfully I have fabulous neighbours who got hold of Mercedes for me and after 30mins they remotely unlocked the car…. No apology!!!!
After being left in the dangerous car (which tried to lock her in 2 more times) for 2 more days I was about to go and get my car when they rang to say it’s not right and I’d have to keep the A-Class another day. Next day, I go to get my car back and my now black car has a BROWN rear quarter!!! WHAT?!! They used the wrong paint!!!
So I take my now partially brown car as I needed it and they had no big SUV’s for me and tell them I’ll be back on the 10th December with it.
We get in the car to drive to Manchester airport for our holiday only to find the windscreen leaks!!! Now this has never been noticed as I park in our garage. So email them again. Ok it’ll get sorted on the 10th, but our salesman won’t be in so he’ll let the management know… right fine!
Come the 10th and no one knows we’re even coming! By this point I’m ranting!!! Finally now I get an apology for their car locking our daughter in! Oh and the service manager that day openly admitted they know there’s a fault with the cars locking with the keys inside!!!
We leave the car with them, they do the paint work and wheels, meant to do the windscreen and we find out in the next couple of days it’s been missed!
Now we’ve tried for almost a week now to get answers out of them only to be constantly ignored. We’ve escalated it to customer services, but that takes a while. And my car still has water leaking through the rear view mirror, never mind the mould growth each time it dries!
My next port of call is to park the damn car in their showroom and force them to deal with us, but until then I think people should be aware that their new cars are dangerous and they won’t admit to it! They will also ignore you over and over because they don’t want to deal with you!!!!

LSH is very very poor. They never respect their customers. I booked a service for my car at 11：30am. I arrived at 11：15. The reception asked me to wait and told me some one will be with me shortly. After 30 minutes waiting there's still no one came to me. I returned to the reception and finally got someone came to collect my keys at 11：55. I was told it would took 2-3 hours for the car service to be completed. I waited until nearly 3：15pm. I went to the reception and checked for a few time.The manager came to me and said the delay due to They thought I came late than the appointment! I explained I came 15 minutes earlier than my appointment! The manager said oh I didn't realize that! My car wasn't ready atfter my almost 5 hours waiting!

The car brand is good， Please minder the dealer！

Worse group to deal with, 4 days in raw calling them to issue the refund and they simply ignore you.
Referring to Macclesfield branch.

Had my EQC serviced at a Mercedes Benz LSH AUTO garage bare in mind a brand new customer to the branch. The only positive was the actual booking ofthe service and unfortunately I can't remember the lads name but from there everything went rapidly down hill. Turned up at the time I'd booked in for,I gave my details was asked to go wait in the waiting area customer service already below par and already not what I'd expect from Mercedes. I waited around to finally be met by a rude and obnoxious technician, after leaving I received a phone call from him informing me that soon as they put my car up on the ramp the front wheel was wobbly and could easily be wobbled by hand, I told him I'd try speak to where I bought I from (didn't get any answer) called back and told him to do the job if it's that bad so a £260 service turned into nearly £800 service. I went to collect my vehicle yet again met rather rudely,the technician finally made his way out to me with his poor customer service yet again, told me the problem was that bad they would have failed it on an MOT. I requested the part thinking the garage I purchased the car from would want to see it, he tried to tell me it's already been thrown I insisted I wanted it and he finally went and got it. I left finally spoke to the garage I'd bought the vehicle from obviously rather annoyed they asked if they could investigate I agreed not long after I get a phone call back saying that they have seen the video footage of the "damaged" part and it's been highly over exaggerated. I then contacted Mercedes explained what's gone on had a massive rigmarole to get hold off the relevant manager, he finally got back to me admitted there had been "miscommunication" haha then offered for me to bring my car back with the "damaged" part I'd got back from them and they will fit ot back onto my vehicle and give me a refund for the part.... I mean come on.... we finally agreed the he would refund me the labour charges. It then took a further 4 days and numerous phone calls for them to actually give me the refund. Absolutely disgusting, horrible, dishonest service all round. Can't believe this is how any customer gets treated.

5 stars to Nikki Duke! Very accommodating. Good service from Nikki personally and the young lady who did my hand over too.
Nice experience collecting my near new car.. a credit to the business xxx merry Xmas

Buyer beware, don’t buy a Mercedes car.

Car in for MOT and service
Great service by Zain and Liam - thank you
Kept up to date with video of what was needed, tyre levels and general health check of my car.
Efficient service on drop off and collection, loan car organised too.