Loving Tan Recensioni 

99
TrustScore 2 su 5

1,9

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Valutata 1 stelle su 5

I’m am very disappointed with this tan! I’m such a tan girl and I have used most tans on the market. This comes all patchy after 2 days. Most tans last a week!! It’s so expensive and It’s definitely n... Leggi di più

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Valutata 1 stelle su 5

Truly disappointed. My order never arrived, poor customer service. No refund! It was ordered on April 29th, and as of May 18th it has not arrived. Vanessa in customer service has ignored my reques... Leggi di più

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Valutata 3 stelle su 5

I really liked loving tan, the yummy smell, tan stayed for a week but honestly since my skin has a yellow undertone, the tan looked very orangy on me. Even if u take a look at google images, it looks... Leggi di più

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Valutata 2 stelle su 5

Very upset. It's my first time buying this brand and I had a lot of enthusiasm and expectations but... meh. You can't get that beautiful red that you see in internet photos in other girls anymore. My... Leggi di più

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Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

99 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 24 ore

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1,9

Tutte le recensioni

(99)

4 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great coverage and no bad scent!

This tanning mousse doesn’t have a bad scent! I have keratosis Pilaris on my arms and legs and the mousse made a big difference with coverage. It definitely made me feel better about my skin for the summer.

19 maggio 2022
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Risposta di Loving Tan

Hi Cathy,

Thank you so much for taking the time to leave us a review.

We are so happy to hear this feedback! This has been shared with the Product team.

Have a great day!

Valutata 5 stelle su 5

I love how easy it is

I love how easy it is! And in just a few hours I actually have some color that lasts for at least a week all i have to do it just reapply. It comes in handy when i have events to go to and I want some added color

19 maggio 2022
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Risposta di Loving Tan

Hi Bailey,

Thank you so much for your review.

We are so happy to hear you love our formula!

Have a great day!

Valutata 5 stelle su 5

Instead of having to waste money on…

Instead of having to waste money on constant spray tans I could quickly use loving tan from home. I used the 2 hour express so I was tan so quickly. The undertones are not orange which was my favorite. I get a quick bronze tan from my home. The smell of your products is also so good! I never have to worry about that gross spray tan smell! I even got my mom to use it and she agreed it’s amazing !!

19 maggio 2022
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Risposta di Loving Tan

Hi Tori,

Thank you so much for taking the time to review our 2HR Express Mousse!

We pride ourselves on providing professional strength self-tan products that create a flawless, natural-looking result!

We are so delighted to hear you love the colour and scent, and have recommended our product! We have shared this with our Product team.

Have a great day!

Valutata 5 stelle su 5

The best! Seriously! I’ve tried them all!

I have tried so many tanning solutions and they all claim not to smell but definitely do smell! Loving Tan is the first one that my husband didn’t or complain about! The color is also very natural and beautiful! I highly recommend this brand!

17 maggio 2022
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Risposta di Loving Tan

Hi Janie,

Thank you so much for taking the time to review our product!

We pride ourselves on providing professional strength self-tan products that create a flawless, natural-looking result! We are so happy you love the colour and the light fragrance of our products. We have shared this with our Product team.

Have a great day!

Valutata 2 stelle su 5

EU CUSTOMERS BEWARE!!

EU CUSTOMERS BEWARE!!! Additional duties may apply which you have to pay. Furthermore Lovingtan.com does not comply with EU rules on consumer purchases. This means, among other things, that you can not regret the purchase and get your money back. So if you place an order, you may risk having to pay a lot of money for customs duties and VAT and you can not regret the purchase if it happens. I just got charged 30 dollars for import duties, which I am forced to pay as the alternative is that all my money is lost and no items received.

13 aprile 2022
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Risposta di Loving Tan

Hi Inger,

Thank you for reaching out.

We would love to provide you further information on this, however we cannot locate an order under your name in our system. Would you be able to contact our Customers Service team at info@lovingtan.com for further assistance?

Unfortunately, we are unable to control customs or duties as this is dependent on each country’s regulations. We do provide this information on our website, for review prior to placing an order with us.

We can also ensure you that we are complaint with all EU rules and regulations.

We look forward to hearing from you.

Valutata 1 stelle su 5

They don't value customers

As many have stated, Loving Tan does not value their customers. I purchased from their website because they had a "free applicator mitt with purchase" promotion. As I was checking out, there was no place to put the promotion code. I pushed "next" and it had placed my order. I assume this was an error on their end. I let them know via email immediately after my order was placed and they would not grant me the promotion or cancel the mitt before it shipped. It is only $14 but that is not the point - they should value their customers.

4 marzo 2022
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Risposta di Loving Tan

Hi Gigi,

Thank you for your feedback.

We are an Australian based company, and our warehouse for the US is located in the US. The time difference meant that your order had already been processed by the time we received your emails. As advised, due to security reasons unfortunately we cannot modify an order once it has been processed.

We would love to honour your code for your next purchase, and we can see that our Customer Service team have provided you with the steps to add the Promotional Code to your cart.

If you have any further questions, please do not hesitate to reach out to us.

Valutata 1 stelle su 5

Brand does NOT value their Loyal Customers!

I have been purchasing products through Loving Tan direct for years with no complaints. How a brand handles a customer issue shows the true colors of how a brand values its loyal customers.

I made a purchase yesterday on the Loving Tan direct site. Within minutes I received a confirmation of my purchase. In that confirmation email, I realized I had ordered the wrong shade of their mousse.

Within seconds I reached out to their Customer Support Team to ask for assistance. The way the company handled my issue was very telling. They gave me a response saying that they could not update my shade in my cart due to the time change (Australia/US).

Mind you; I have not received a shipping notification, which means my items have not shipped. The Customer Service Rep then told me to return the items once I receive them and pay for the shipping and handling.

This is not a solution to my problem; this costs me more money than I expected to pay and a longer lag time to receive items that have not even shipped yet. I replied, asking for a different solution, and the response was that I refuse the delivery once the items are here.

To be honest, this was outrageous. Not only did Loving Tan not clarify whether or not I would receive a refund if I do refuse these items at delivery, but what happens if I am not home during the delivery to refuse it? The customer service reps emails' lack of detail made me not trust the brand and their process. I did not feel like a valued loyal customer, but a transaction. I am no longer going to be supporting this brand and purchasing its products. I highly recommend not supporting a company that does not value its customers.

UPDATE:
I reached back out to customer service for help and only got pointed to more directions with no solution. This company will not help solve/assist you with your order or issue. They will not take ownership of any problem at all. Long story short, their solution to me was to take up my problem with the post office. Loving Tan is a joke of a company. Purchase with caution.

19 marzo 2021
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Risposta di Loving Tan

Hi Jenna,

Thanks so much for reaching out and providing your feedback

We are very sorry to hear you have had a less than fabulous experience!

We can see that our customer service team have been in touch trying to assist you with your order.

Due to our customer service team being located in Australia and our warehouse for US being located in the US, the time difference meant that your order had already been processed by the time they received your emails.

We are very sorry for the delay in our response and how this has affected your order.

For further assistance on your order, please respond back to our customer service team xx

UPDATE:
Hi Jenna,

Thank you for your updated review.

We are very sorry to hear you are unhappy with our service and assistance. We always want our customers to be 100% happy!

As mentioned, due to our customer service team being located in Australia and our warehouse for US being located in the US, the time difference meant that your order had already been processed by the time they received your emails.

For more details on our policies, please see the link below.
https://usa.lovingtan.com/pages/terms-of-use

If you have any further questions, please do not hesitate to reach out to us xx

Valutata 5 stelle su 5

Best tan ever

Best tan ever. Only place I can get it in the UK after discovering it in Aus. Service is always great. The staff are so helpful. Can’t recommend enough x

6 marzo 2021
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Risposta di Loving Tan

Hi Louise,

Thank you so much for your lovely feedback :)

The best place to shop Loving Tan is directly via our website - https://int.lovingtan.com/

We always want our customers to be 100% happy and enjoy our products xx

Valutata 5 stelle su 5

I love this tan!

I love this tan!! It’s the only one I now use!!
So glad I can get in here now In the U.K. quick delivery, just wish loving tan uk would restock faster!

6 marzo 2021
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Risposta di Loving Tan

Hi Lauren,

We are so happy to hear you're loving your Loving Tan products, thank you so much for your amazing feedback!

The best place to shop Loving Tan is directly via our website - https://int.lovingtan.com/

Have a wonderful day xx

Valutata 5 stelle su 5

always purchase from loving tan U.K

always purchase from loving tan U.K. and even got some gradual dark freebies! Thank you for quick delivery in the U.K. and such nice customer service I Used to purchase Amazon U.K. and they charged double!!

6 marzo 2021
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Risposta di Loving Tan

Hi Linda,

Thanks so much for reaching out and your lovely review!

The best place to shop Loving Tan is directly via our website - https://int.lovingtan.com/

We are so delighted to hear you're a fan of our products xx

Valutata 1 stelle su 5

Loving Tan Uk as advertised seems to be…

Loving Tan Uk as advertised seems to be fake. Provided tracking information saying product received in the post on the 24th of December 2020.

Upto now product not received.

Don’t buy from this company.

Only reason I gave 1 star is because I would not be able to write a review.

Awful company.

13 gennaio 2021
Non scritta su invito
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Risposta di Loving Tan

Hi Andrea,

Thanks so much for reaching out and posting your review!

We are sorry to hear you are having difficulties locating your order with Islington.

The best place to shop all Loving Tan is directly via our website -
https://int.lovingtan.com/

If you require further assistance, please do not hesitate to reach out to our customer service team at info@lovingtan.com xx

Valutata 1 stelle su 5

Don’t care about customers at all

I order from LovinTan in July, and I never received my product,
After having to go back and forth with the customer service, they say that the item unable to be delivered so it’s going back to the warehouse. (I order from them before and never have any issue with my address, with them or other companies).
And that I will receive a refund but it can take 90days.

(A minimum will be to sent me a replacement product or sent a refund straight up.)

So time flight, couples of email and one complaint on Instagram and I finally received an email saying that my refund proceeds, but (as a surprise ) and three weeks after still nothing. (We are mid November )
So again, contact them and they explain that
For some reason, it’s didn’t work, because my card was refusing the refund due to probably, stolen or fraud whatsoever.

But GIRL, when you realize that it’s was not working EMAIL your customers, don’t wait that AGAIN they sent you one because they are upset.

Didn’t apologize, don’t care.
Honestly, I understand that mistake happen, I got it.
But the way you are handling issues with a careless attitude and zero compassion will not make me buy from you again.

At least, you should send a replacement product that a minimum.

20 novembre 2020
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Risposta di Loving Tan

Hi Caroline,

Thanks so much for your review.

We are very sorry to hear that you aren't completely satisfied with your Loving Tan experience.

Our customer service team are working hard to resolve this issue and have recently been in touch with you regarding this.

We always want our customers to be 100% happy!

Please do not hesitate to reach out to our customer service team if you have any further concerns xx

Valutata 3 stelle su 5

I was not impressed

I was not impressed. The color was good. But streaky. It did not spread over my body easily. So. Good color and it dried really fast
Which is a big PLUS!! But it was too hard to spread evenly. This was after exfoliation and using a tanning mit

28 settembre 2020
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Risposta di Loving Tan

Hi Lisa,

Thanks so much for your review!

We hope the following tips may assist you in achieving a flawless tan -

When applying the mousse, be sure to pump a generous amount onto the mitt each time you apply to your body and work in sections. Don’t be afraid to apply a thick coat as this is the bronzer you are applying so you can see easily see where you are spreading the clear, active ingredients. If you don't apply enough mousse to the mitt, it will be harder to blend.

You don't need to stress if the application of the instant bronzer is not 100% perfect. As long as you have covered all of your skin (which you can see by the bronzer colour), you will be left with an even tan once you have rinsed off. A handy tip is to also moisturise your hands, feet, elbows & knees before you start tanning and then ensure that you only have very light coverage on these areas as they can look darker once developed.

A great application video is available on our website -

www.lovingtan.com.

Once your tan has had time to develop and have showered, the instant bronzer/guide colour will rinse off. Whilst, it will look like it has all washed off, the clear active ingredients will continue to develop for the next 7-12 hours.

We know you will LOVE our Loving Tan products as much as we do! We are passionate about our brand and we know it’s the most natural tan out there! xx

Valutata 5 stelle su 5

Really friendly Team !

I never got my item due to corona, but the team always stayed really friendly ! Now after 6 months it was finally shipped back to them and they immediatly send my money back and i am really happy ! :)

22 settembre 2020
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Risposta di Loving Tan

Hi India,

Thanks so much for your lovely feedback!

We really appreciate your patience and understanding during this time. It was our pleasure to assist you :)

Have a lovely day xx

Valutata 1 stelle su 5

Never got my item

I love Loving Tan. I have been using their products for years. Probably have spent hundreds close to thousands of dollars on their products. I’ve never had an issue until recently, I ordered two items & only 1 showed up in the mail. I have gone back & forth with customer service, have done everything they have asked me to and I’ve even sworn I’m not being dis honest. But they still aren’t offering to re send the missing product. It’s expensive and I am actually in need of it. It’s ridiculous that I have to go through so much trouble, for being such a loyal customer. I literally get sooo many compliments on my tan & I tell sooo many people about Loving Tan. I’m probably just going to have to dispute the charge now. I’m so annoyed!! Like someone who is lying wouldn’t go this far and go back and forth with customer service. Ughhhh

19 agosto 2020
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Risposta di Loving Tan

Hi Taylor,

Thanks so much for reaching out and following up!

We have been in touch with our Customer Service team and can see that they have gotten back to you this morning and have issued you a refund for the missing item.

Due to the time difference here in Australia, they had only just received your response.

We always want to ensure our customers are 100% happy!

If there is anything further you require assistance with, please do not hesitate to reach out xx

Valutata 5 stelle su 5

I just re-ordered the self tanning…

I just re-ordered the self tanning mousse because I'm about to run out. I use a different brand for face but it kinda dries my skin so I've ordered their face product, excited to try it out. The self tanning mousse(I use it in shade Dark) is lovely, the color is very nice especially given the fact that my natural skin tone is fair and I'm pleased I can get a beautiful golden brown looking bronze. I managed to get a smooth, even color and I have less than one year experience in self tanning so I'm happy with how it applies as well. If I'm being careful, it lasts up to one week. I had some sort of misunderstanding when I ordered for the first time and contacted customer service which was very efficient. I live in the UK and the shipping was fast even during COVID.

5 giugno 2020
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Risposta di Loving Tan

Hi Lovely

We are so glad to hear you are LOVING your Loving Tan.

Make sure you tag us in your before & after pics so we can see your results. x

Valutata 5 stelle su 5

Good products comes quickly

Great website. They have some deals especially with bundles including tanning mitt.
I found out about Lovingtan through youtube and instagram.
I found that my goods took 2 weeks maximum to arrive from Australia. Very pleased about this.

Even during the COVID-19 pandemic it took under 2 weeks to arrive.
Always packaged nicely with ribbon and a thank you card inside.

Only downside is having to pay and NON-GPB purchase fee but it ended up being about £3 in total so not too bothered.

overall good product

3 giugno 2020
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Risposta di Loving Tan

Hey Babe,

Thank you so much. We are so glad to hear you are LOVING your Loving Tan.

Make sure you tag us in your before & after pics so we can see your results. x

Valutata 1 stelle su 5

I did not receive my order

I did not receive my order. I went back and forth with customer service and provided all the information they asked for. USPS showed it was delivered but I live in a large apartment building so it's impossible to know who they delivered it to. Since Loving Tan does not insure the order, there is not way to track it. I am a first time customer and feel that Loving Tan should have offered to replace the item. I would like the option to have it delivered other than USPS.

16 maggio 2020
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Risposta di Loving Tan

Hi Julie,

Thanks so much for reaching out again :)

Our Customer Service team have advised they have been assisting you with this and are currently awaiting your response.

They have reached out to you again today to follow up and assist you further :)

Should you have any further questions, please do not hesitate to reach out! xx

Valutata 1 stelle su 5

Taking forever to ship never get an…

Taking forever to ship never get an accurate answer where shipment it. Sorry doesn't take a month to travel from AUS too Canada. Have had other things ship here faster during covid times.

2 maggio 2020
Non scritta su invito
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Risposta di Loving Tan

Hi Jay,

Thanks so much for reaching out.

We endeavour to have all parcels delivered in a timely matter but we are restricted by the capabilities of the postal network.

Unfortunately due to the current COVID-19 situation, we have been advised there are extensive delays with parcel worldwide.

Please email info@lovingtan.com with your order information and our team will assist you as best as they can. 😊

Valutata 3 stelle su 5

I really liked loving tan

I really liked loving tan, the yummy smell, tan stayed for a week but honestly since my skin has a yellow undertone, the tan looked very orangy on me. Even if u take a look at google images, it looks orangy on everyone, i decided to try out brands which sell self tanners for different skin color types. I think this is more accurate.

16 marzo 2020
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Risposta di Loving Tan

Hi Jen,

Thank you for your feedback and review :)

Given Loving Tan products are professional strength, we always recommend starting with our Deluxe Mousse in a medium shade which will give you a natural colour. You can always apply a double layer if the colour is not dark enough for you and this will deepen the tan.

We find a lot of our experienced Loving Tan tanners will then progress to the Dark or Ultra Dark shade. We will always recommend starting with medium shade, especially if you have fair skin or are new to our products.

We are passionate about our brand and we know it's the most natural tan out there!

Should you have any further queries, please do not hesitate to reach out to our customer service team at info@lovingtan.com xx

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