Lookers - Volkswagen Darlington Recensioni 189

TrustScore 5 su 5

4,9

West Auckland Road, DL3 0UX Darlington, Darlington, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Jenn was extremely helpful, had good product knowledge and understood my needs. She is a credit to the company going above and beyond to find an acceptable deal for me. Showroom was very welcoming... Leggi di più

Valutata 3 stelle su 5

We were sad to discover that our used approved VW had been in an accident and shoddily repaired. Engine and bonnet misaligned. Repaired with non-VW parts. This wasn't conveyed to us. We had hoped Look... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Rachael went above and beyond while helping us find our new car. I wanted something with a similar spec to my current car if not better. She was very knowledgeable and was more than happy to answer al... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Rachael went above and beyond exceeded all my expectations could not fault her at all she made my journey getting a new car so easy, she is very knowledgeable and knew everything I asked her put my mi... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di veicoli a motore
  2. Rivenditore di auto
  3. Riparazione e manutenzione auto
  4. Concessionario di camion
  5. Rivenditore di auto usate
  6. Rivenditore di camion usati

Informazioni su Lookers - Volkswagen Darlington

Scritti dall'azienda

As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.

Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.

At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.

At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.

Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.

Scritti dall'azienda

The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.

Informazioni di contatto

  • West Auckland Road, DL3 0UX, Darlington, Darlington, Regno Unito

  • 01325 353737

4,9

Eccellente

TrustScore 5 su 5

189 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Jenn was extremely helpful

Jenn was extremely helpful, had good product knowledge and understood my needs. She is a credit to the company going above and beyond to find an acceptable deal for me.

Showroom was very welcoming and all staff who I interacted with were attentive and pleasant

17 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Annual car service with complementary…

Annual car service with complementary car wash. happy with service received.

16 marzo 2026
Non scritta su invito
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Risposta di Lookers - Volkswagen Darlington

We're happy to hear that you were satisfied with your annual car service and complimentary car wash. Thank you for your positive feedback!

Valutata 5 stelle su 5

Great service

Jennifer Keenan from lookers Darlington gave us a great service buying our new car would highly recommend nothing was to much trouble

17 marzo 2026
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Risposta di Lookers - Volkswagen Darlington

Hi Michelle, we appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Lookers customer service & resolution team

Valutata 5 stelle su 5

Work completed as promised

Plenty of reminders. Booking easy. Very pleasant reception. Work completed in time promised.

3 marzo 2026
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Risposta di Lookers - Volkswagen Darlington

Thank you for taking the time to leave a review! We're thrilled to hear that our reminders, booking process, and customer service all contributed to a great experience. We take pride in delivering quality work within the promised timeframe. We appreciate your business and hope to see you again soon!

Valutata 5 stelle su 5

Being kept up to speed with everything…

Being kept up to speed with everything the car needed, with no pressure. What a refreshing change having a female assistant 🙂

27 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi, We're happy to hear that you were kept informed about your car's needs without feeling pressured. We appreciate your positive comments about our female assistant!
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

Great service

Great service

26 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi Amanda , We appreciate you taking the time to leave us this review. We're happy to hear that you found our team professional, friendly, and helpful.
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

Painless car buying experience

Process of buying car was straight forward with Ryan

13 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

We're happy to hear that your car buying process was straightforward. Thank you for your positive feedback; we appreciate it.

Valutata 5 stelle su 5

Excellent customer service

Our sales rep, Sunen, provided a warm, confident and informed introduction to the vehicle, taking pride in delivering excellent customer service and delivering the pertinent detail with care.

All round good experience with the purchase.

20 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi We appreciate you sharing your feedback. We're happy to hear that you received a warm and informative introduction to the vehicle and excellent customer service. We're glad you enjoyed your purchase experience.
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

Tiguan

I would like to give more than 5 stars for Rachel from Lookers Volkswagen Darlington for her professionalism!

19 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Adina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lookers Head Office. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

- Lookers customer service & resolution team

Valutata 5 stelle su 5

Rachael went above and beyond

Rachael went above and beyond while helping us find our new car. I wanted something with a similar spec to my current car if not better. She was very knowledgeable and was more than happy to answer all my questions and guided me along the way. Thank you Rachael i’m obsessed with my new Golf GTE :)

19 febbraio 2026
Non scritta su invito
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Risposta di Lookers - Volkswagen Darlington

Thank YOU for choosing us and trusting our expert team, we are thrilled to hear that you are loving your new Golf GTE. Rachel takes immense pride in providing unparalleled service and we're so happy she exceeded your expectations. Enjoy the open road ahead! #HappyCustomer #CarEnthusiast 🚘❤️

Valutata 5 stelle su 5

The buying process was seamless and the…

The buying process was seamless and the sales person, Rachael was knowledgeable and she went above and beyond.

16 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi Kevin, We appreciate you sharing your feedback! We're happy to hear that your buying process was seamless and that our team member exceeded your expectations.
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

The last review I gave was a one star…

The last review I gave was a one star however the visit today was extremely good from the service receptionist handling my vehicle and the wait time was spot on I can only assume that a management change has been a benefit to your company

4 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

We appreciate you taking the time to leave us this review. We're happy to hear that your visit was extremely good and that the service met your expectations.

Valutata 5 stelle su 5

Great service

Great service

4 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi Gary, We appreciate you taking the time to leave us this review. We're happy to hear that you found your experience pleasant..
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

Very professional staff

Very professional staff who were extremely knowledgeable and helpful

6 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi Peter, We appreciate you sharing your experience with us and are so glad to hear our team was knowledgeable and helpful!
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

Rachel was great from the start

Rachel was great from the start. Very knowledgeable about the car I bought. She went above and beyond in every way she could. Thank you.

6 febbraio 2026
Non scritta su invito
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Risposta di Lookers - Volkswagen Darlington

We're happy to hear that you had a positive experience! We appreciate your recognition of our team's knowledge and dedication to going the extra mile for you. Thank you!

Valutata 5 stelle su 5

Rachel was excellent

Rachel was excellent. She really went the extra mile to show and explain us how the new technology worked on our new car.

6 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi Francis, We're happy to hear that the new car technology was well explained. We appreciate you taking the time to share your positive experience with us!
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

Sorted the problem!

5 febbraio 2026
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Risposta di Lookers - Volkswagen Darlington

We appreciate you sharing your positive experience with us! We are glad you got your issue sorted.
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

Very helpful

5 febbraio 2026
Non scritta su invito
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Risposta di Lookers - Volkswagen Darlington

Hi David, We appreciate you sharing and thank you for your 5star review, we are happy to hear you received excellent service from our team .
Thank you,
Lookers Motor Group

Valutata 5 stelle su 5

Car service

Excellent service. Marc kept me informed of the progress and answered my questions explaining the vehicle inspection report with patience and also gave me advice regarding other work that I enquired about.

23 gennaio 2026
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Risposta di Lookers - Volkswagen Darlington

Hi Louis, We appreciate you taking the time to leave us this review. We're happy to hear that you received excellent service and that our team member was helpful and patient in answering your questions.
Thank you, Lookers Motor Group

Valutata 5 stelle su 5

1st class experience

Professional, knowledgeable and personable experience. Love my new car.
Thank you Ryan

22 gennaio 2026
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Risposta di Lookers - Volkswagen Darlington

We're happy to hear that you enjoyed your experience and that you love your new car. We appreciate you taking the time to leave us this great feedback!

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