Lookers Recensioni 

The process from choosing the right car to purchase was very straight forward and informative.
I’d particularly like to thank Alan Martin whose expertise in guiding us through the purchasing experience, this was greatly appreciated.

Every thing ok only we discovered we had a faulty screen which had to be replaced. Our salesmen sorted it out for us and was very helpful and apologetic even though it was not his fault

We had just bought a vehicle from yourselves and had a couple of queries about it and also a slow puncture on a rear tyre. The tyre repair was done and a very good video recording made of the safety check on the whole car which also answered some points we had.
Although it was a time consuming exercise it was time well spent.

Franz was extremely helpful. Kept us up to date with what was happening and when, and always called us back when we had questions, great communication. And great car!!

Excellent customer sevice and sound product

Collected & returned my car as my husband has Alzheimer's and getting to & from the dealership is difficult.

No problems so all good

Very helpful and professional service give by Craig

From when we first went in a few weeks back, Nathan helped us every step of the way. We chose a kia sportage on the motability scheme, and picked it up today.
Everything was explained, and was straightforward, with no issues.
Very friendly, relaxed atmosphere, & a cracking member of staff!

I am fizzing with rage, having just had a 35m round trip to Lookers, Stourbridge. Had a recall on my mercedes sunroof; booked in a few days ago. Got there bang on time. Was asked to open my sunroof, as this was a requirement. Not used for a while as seals seem to have seized (hence recall). Wanted to charge me £120 for a diagnostic & tell me if any repairs need doing first. Plus don't always have seals in stock. Why wasn't I told this when booked in? Apparently, they should have told me. Why book me in if seals not in stock? Don't you order them in if vehicle booked in for this purpose? Was even going to spend some time looking at a new car. Now, not a cat in hell's chance. Total waste of time, effort, journey & mileage. Utterly deplorable customer service from a large dealership.

Always well looked after by Lookers in Leeds. Deliver on their promises. Best Ford dealer around.

Excellent service from start to finish provided by the sales staff

If I could give 0 stars I would. Purchased a Nissan juke 71 plate 33,000 miles almost £300 per mth 11 month ago and had nothing but problems.
The car leaps forward and almost causing me to crash needing to slam the breaks on, had the gearbox reset multiple times to be told it is a fault off this model (Red flag)
Anti breaking system came on constantly needing a new camera/sensor.
We had to MOT the car 6 months after purchase. Advised tyre canister expired and would be replaced both times it was not replaced until i personally requested in person whilst it was in for one of many repairs.
Broke down 9 wks ago Alternator issue ( advised socket would be replaced not Alternator in full)
12th of July broke down yet again same issue Alternator!!!
We took out 2 year warranty at extra cost. both times broken down RAC has no record of my reg and had to use the AA at a cost to us.
We have now been informed 11 month of having the car only doing 2500 miles max that the break discs and pads are urgently needing done and a service at a cost of £784.
Then today we were informed when the alternator is replaced we will have to pay for the belt.

The manager Offered to buy the car from us £4000 cheaper than we paid and we would owe thr finance company £2000.

The Sales people will be lovely when trying to secure a sale however the after care is atrocious for example calling the service team 47 times with no answer is blatantly ignorant, No update or communication however as the customer we should understand how short staffed and busy they are.
DO NOT buy from Lookers Newcastle it will negatively effect your mental health, physical health and financially you will be destroyed as no offer of replacement unless you take out yet another agreement with them which means your locked in to 4 years of misery.
All of this is no lie or me being dramatic this is 11 month of hell and I’m warning others so you don’t have the issues we have had.
Left with no car and no clue when I will have.

My car went into Limp mode called the AA out they told me to take it to their preferred garage which i did as they said possible EGR issue.the EGR.
BMW had a recall on my car for a new EGR some 2 yrs previous and since then my turbos went BMW said it had nothing to do with them changing the EGR so i paid for new turbo's, well they told me if it was the EG~R they would do it FOC but somehow my car ended up costing me just shy of 9K BMW said it was the DPF then the EGR and god knows what else the car was with BMW more last year than i had it they fitted 4 or 5 faulty EGR's 4 turbo's between June 2025 and April 2026 i feel they werent sure what was wrong so they changed one thing to find out it wasnt that so then tried something else but charged me for everything i feel they were second guessing the issues the car has come out with faults it didnt have before that they say its nothing to do with them and the engine is noisy as hell i dont know what the hell they have done but the car is worse than it was before it went in. I no longer trust the car so feel ill just trade it in or sell it now its a 2015 X5 with 66K genuine miles but BMW have put me off my car altogether and maybe off BMWs forever. would never take my car to them again they gave me my car back 3 or 4 times saying it was fine but it had exhaust fumes coming in the car while you drove it BMW said oh its just the smell of the air fresheners they ended up changing faulty turbos or EGR's just terrible experience

Great service, no pressure and nothing was of too much trouble for the salesperson.
Very patient and knowledgeable and I would recommend this dealership to others.

Excellent customer service from Alan, thank you for making the purchase of my Audi Q2 so straight forward.

Trouble free, and efficient service from Paul Riding. Everything explained and every promise kept

Great experience, very friendly staff who were willing to help and assist with finding a lovely car. Amazing experience overall. Excellent customer service

Save your hard earned money for VW directly - quick to take your money and provide poor customer service after.

I bought a polo gti ‘approved used’ last summer.
Within a few weeks I had issues with the infotainment system. They said nothing was wrong.
Within a few months, the car left me stranded, unable to start it, in the middle of a roundabout with moving traffic. This happened consistently over several days and when I called Lookers, they said they were ‘too busy to see the car’ and to book in for over a month’s time. It was a safety concern which they did not care about. They told me if I wanted it seen quicker, I needed to call out roadside assistance which I did.

Into the garage it went and they suddenly said it needed a new turbo. Bear in mind this car had done just under 10,000 miles and supposedly gone through its 141 point check.
I was due to move house and they made it exceptionally hard to finish in time to move. They refused to deliver the vehicle to me so I had to wait, and move into other accommodation to pick up the car.

I stated the car was clearly sold with defects - the sales manager laughed in my face and said ‘absolutely not’. I wanted to sell it back for the price I paid, which they said they wouldn’t do.

Months later, still with severe infotainment issues, an oil leak was found at another Lookers garage. At this point it was time to sell it back.

They offered below market value and still stated nothing was wrong with the car. They said that the issues I’d consistently logged with them were nowhere to be seen. Done with the stress, I agreed to the sale.

Before collection, I was given written confirmation that payment would be made on the next working day following collection. I relied on this when agreeing to hand the vehicle over.

The vehicle was collected, I completed the DVLA transfer to them online at the point of collection, and handed over the V5C, keys and vehicle exactly as requested.

The agreed payment date then passed without payment. Instead of receiving the funds as promised, I had to repeatedly chase for updates. After this, I was informed there was an issue with the V5C and was later told that I should have “put the vehicle into trade - despite that being exactly what I had done using the DVLA’s online process.

Throughout the process, communication was poor, I received conflicting information from different members of staff, and I was left unnecessarily stressed chasing payment for a vehicle that was no longer in my possession.

My experience was disappointing - the sales manager, Jordan, and dealer principal, Lucy, seemed to lack any understanding of basic customer service.

Delays and administrative errors can happen, but when a customer has fulfilled every requirement asked of them, they should not be left chasing payment or dealing with contradictory explanations after handing over their vehicle.

Very efficient service . Ryan was extremely helpful and always available for advice