The staff were very helpful and kept me updated throughout. They were able to fit me in quickly and accommodated my need to drop the car off a day earlier. They were unable to find a fault with my... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Brilliant operation whereby we swapped our T Cross for a Fiat 500. Lookers and in particular Lewis couldn’t have been more helpful thorough and precise helping us through all the required paperwork. A... Leggi di più
L'azienda ha risposto
Rude and EXPENSIVE Rude, unhelpful, and UNBELIEVABLY EXPENSIVE. So pissed off I called around other authorised Land Rover dealerships. A third the price, polite, helpful and picked up the... Leggi di più
L'azienda ha risposto
From start to finish it was exceptional. Peter and Lucy was dealing with us this and I was in the best hands. They got us just what we wanted once again Lookers worked for us and we would definitely r... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di veicoli a motore
- Rivenditore di auto
- Riparazione e manutenzione auto
- Concessionario di camion
- Rivenditore di auto usate
- Rivenditore di camion usati
Informazioni su Lookers - Land Rover Battersea
Scritti dall'azienda
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Scritti dall'azienda
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informazioni di contatto
50 Lombard Road, SW11 3SU, London, London, Regno Unito
- 020 7228 3000
4,1
Molto buono
88 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very profesional
Very happy with my visit to this garage, profesional, quick and they kept me inform all the time. Thank you
3 marzo 2026
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
We're happy you were pleased with your visit! It's great to hear that you found our service professional and quick, and that we kept you informed.
Satisfied customer
The staff were very helpful and kept me updated throughout.
They were able to fit me in quickly and accommodated my need to drop the car off a day earlier.
They were unable to find a fault with my coolant system but have assured me if the problem happens again they will investigate free of charge.
Shout out to Debbie and Mark who were very helpful and professional.
Have always used Lookers and whilst more expensive I always feel reassured they have done a good job.
20 febbraio 2026
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Judith, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Please don't hesitate to reach out if there's anything additional we can do for you. Lookers customer service & resolution team
Very professional service
Very friendly, helpful and knowledgeable receptionist (Rachel) who booked me in very efficiently.
5 febbraio 2026
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Thank you for leaving such a kind review, we are thrilled to hear that Rachel provided excellent customer service during your visit. Our team takes pride in providing efficient and knowledgeable service to all of our customers. We hope to see you again soon! #CustomerFirst #EfficientService
Tuigan
From start to finish it was exceptional. Peter and Lucy was dealing with us this and I was in the best hands. They got us just what we wanted once again Lookers worked for us and we would definitely recommend friends and family and when the time is that we need to change our lovely Tuigan we will be going to them to see if they can help again
26 gennaio 2026
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hello Mary, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
VW Battersea - good job!
The repairs were expensive but Rachel did her best to get the price down. Furthermore, the technician source an alternative part to fix my car since the one required had discontinued. P
10 gennaio 2026
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
- Lookers customer service & resolution team
Risposta di Lookers - Land Rover Battersea
Hi Nick, We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Kind regards
Lookers Customer Service & Resolution Team
Touran Booked to repair a damaged wing…
Touran Booked to repair a damaged wing mirror … work done very efficiently … car ready for collection as promised … altogether a good experience
10 dicembre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
We appreciate you taking the time to share your experience. We are happy to hear that the wing mirror repair was done efficiently and that your car was ready as promised.
Kind Regards.
Lookers Customer Service & Resolutions Team
Good customer service
Great customer service: flexible and willing to go above and beyond to help
1 novembre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Alex, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Lookers customer service & resolution team
No update for 5 days until I have…
No update for 5 days until I have called and asked.
They didnt repair,
23 settembre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Iila,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Whilst the repair work was scheduled…Badge Replacement c/w connections to the computer.
Whilst the repair work was scheduled for 0ne day, I could not collect my vehicle until the following day. I am not certain why this occurred. However, I collected my vehicle at 10.00hrs the following morning, all appears to be functioning correctly ! I still await a postal copy of the invoice for the work that was carried out, it is only two days back, so, I shall await the invoice to arrive by post someday after 24/10/2025.
21 ottobre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi, thank you for taking the time to leave us feedback about your experience with us. We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk. - Lookers customer service & resolution team.
Brilliant operation
Brilliant operation whereby we swapped our T Cross for a Fiat 500. Lookers and in particular Lewis couldn’t have been more helpful thorough and precise helping us through all the required paperwork. A wonderful way to buy a second hand car which Lookers gave a thorough look over to before selling. Many thanks, Peter & Susanna
21 ottobre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
We're happy to hear that you had a wonderful experience swapping your car. We appreciate your positive feedback regarding our team's thoroughness and helpfulness with the paperwork. It's great to know you felt confident in our pre-sale inspection. Thanks, Peter and Susanna!
Rude and EXPENSIVE
Rude and EXPENSIVE
Rude, unhelpful, and UNBELIEVABLY EXPENSIVE.
So pissed off I called around other authorised Land Rover dealerships. A third the price, polite, helpful and picked up the car.
Shop around. Lookers are arrogant (no surprise there were financial irregularities found in the business).
The nice French lady who was a customer sitting next to me in reception had an equally terrible experience.
Terrible people
PS I see their reply below. I do complain already - I was completely ignored. Awful people
1 ottobre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Robert,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Always great and Rachel and Jay so…
Always great and Rachel and Jay so helpful..thank you
9 ottobre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Elizabeth, We're glad you had a great experience, and we appreciate your kind words. Thank you for your positive feedback and recognition.
Kind regards
Lookers Customer Service & Resolution Team
Would give 0 reviews if i could
Would give 0 reviews if i could. Purchased a Range Rover sport from these guys. Specifically a chap called Raagavan. Biggest mistake i made was purchasing it without viewing the car in person. The paintwork was so bad, dried polish left around the car everywhere, orange peel so evident to see so it has been resprayed. The car got delivered to me in London so i decided to keep it after speaking to Raagavan upon delivery and telling him ill accept it as long as a slight reimbursement will be provided to me to fix the paintwork issues. Since then, i have tried to contact Raagavan more than 10 times... no responses at all... Tried to contact his colleague Ali everytime also, just get told he is chasing Raagavan and then get nothing back. Submitted a complaint on the official Lookers website more than 1 month ago... Again no response from them either. This is ridiculous! Over 2 months i have tried to chase this reimbursement so many times and i just get blanked.
Beware! once you have purchased the car dont expect them to provide any kind of service or even respond
13 ottobre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Mubarak, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team
Purchased a used Range Rover…
Purchased a used Range Rover Autobiography in December 2024, the car had faults on purchase which were reported to the Garage immediately, almost 11 months later still do not have the car returned, received very little communication from the Garage over this period and have even complained to the Lookers complaints portal and again have had no response, This has been the worst car buying experience i have ever had. AS you can see below the reply from @lookers they have not read the complaint as i have already complained to there online complaints portal, telephoned them and still had not had a reply,
27 settembre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Adir was superb
Adir was superb. Nothing was too much trouble and he was prepared to spend time ensuring everything was in order. He is clearly very proud of the product and service
29 settembre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Geoff, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
-Lookers customer service & resolution team
Highly Recommend Lookers @ Battersea
I was warmly greeted by Debbie who assisted in checking my car in. Layla kept me up to date throughout and I was sent a video of the mechanic going through the MOT requirements etc. On collecting the car Debbie was again very helpful and professional and ensured I was totally satisfied before leaving.
22 settembre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Fiona, We're happy to hear that you had a positive experience! It's great to know that you were greeted in a friendly manner and that you were kept informed about the service. We appreciate your feedback and thank you for sharing.
Kind regards
Lookers Customer Service & Resolution Team
Friendly staff and top-notch facilities
18 settembre 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Jairo, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. Thank you, and have a fantastic day! Lookers customer service & resolution team.
Car purchase
We were assisted by a lady called Amber, who was very friendly and helpful. Although relatively new she tried to answer our many questions and ensured that everything was in order on the day of the sale. Thank you for your help and assistance Amber.
22 agosto 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
We're happy to hear that you had a positive experience. We appreciate you acknowledging the assistance you received and that our team member was helpful and friendly while ensuring everything was in order. Thank you for your feedback.
Buying a second hand Tiguan
The experience we had at Lookers Battersea was very pleasant and professional.
Joe took good care of us from beginning to end. He helped us find the right model and the appropriate financing.
We highly recommend him!
18 agosto 2025
Non scritta su invito
Risposta di Lookers - Land Rover Battersea
Hi Brigitte, We appreciate you sharing your positive experience at Lookers Battersea. We're happy to hear that our colleague took great care of you and helped you find the right model and financing. Thank you for your recommendation!
Kind regards
Lookers Customer Service & Resolution Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.