Lookers - Glasgow Accident Repair Centre Recensioni 27

TrustScore 4 su 5

4,0

Unit 1 Sentinel Court, Hillington, G52 4UA Glasgow, Glasgow, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great experience from start to finish. Morven was on hand to help with handing back my leased car and finding my new wheels. All the staff made me feel very welcome — even the coffee actually taste... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amir was fantastic and was great at listening to exactly what I was looking for - he was able to show me different features in the car and was never pushy! He made the whole process really easy and wa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased a car from Lookers Volvo Glasgow and couldn’t be happier with the process. Abbie was helpful, professional, and made everything straightforward from start to finish. No pre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hanif, at Lookers Landrover showroom Hillington is a gemstone. He goes beyond the call of duty to ensure that customers are well looked after. He goes that extra mile always to endure the process is a... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di veicoli a motore
  2. Rivenditore di auto
  3. Riparazione e manutenzione auto
  4. Concessionario di camion
  5. Rivenditore di auto usate
  6. Rivenditore di camion usati

Informazioni su Lookers - Glasgow Accident Repair Centre

Scritti dall'azienda

As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.

Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.

At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.

At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.

Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.

Scritti dall'azienda

The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.

Informazioni di contatto

  • Unit 1 Sentinel Court, Hillington, G52 4UA, Glasgow, Glasgow, Regno Unito

  • 0141 565 6300

4,0

Molto buono

TrustScore 4 su 5

27 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Great experience from start to finish


Great experience from start to finish. Morven was on hand to help with handing back my leased car and finding my new wheels. All the staff made me feel very welcome — even the coffee actually tasted like coffee! Cheers, all.

14 gennaio 2026
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Risposta di Lookers - Glasgow Accident Repair Centre

Jeff, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! - Lookers customer service & resolution team

Valutata 5 stelle su 5

Professional and helpful experience

Great experience and service from Volvo and Lookers Hillington Sales Agent , Calum McColgan.
Calum was a pleasure to deal with from enquiry to sale to car handover.
His friendly, approachable and professional manner is to be commended.

25 settembre 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hello Pauline, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. We are always more than happy to assist you if anything else comes up. Take care!

Lookers customer service & resolution team

Valutata 5 stelle su 5

Ian and the team were very helpful and…

Ian and the team were very helpful and pleasant also very knowledgeable about the car
I would recommend them

31 agosto 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! Thanks again for the recommendation, and have an amazing day! - Lookers customer service & resolution team

Valutata 5 stelle su 5

Volvo XC40 T4

I recently purchased a car from Lookers Volvo Glasgow and couldn’t be happier with the process.

Abbie was helpful, professional, and made everything straightforward from start to finish. No pressure, just honest advice and great service.
Car was received in excellent condition.I’d highly recommend this company.
Thanks Abbie.

28 luglio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We appreciate you sharing your positive experience. We're happy to hear that you found our team member to be helpful and professional, and that they made the process straightforward. We're glad the car was received in excellent condition and that you would recommend us.

Valutata 5 stelle su 5

Brilliant Service

Abbie provided brilliant service and was hugely knowledgeable about the different options of car, the finance available and in general.

26 luglio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We're happy to hear that you found our service brilliant and our team member knowledgeable. We appreciate you taking the time to share your positive experience.

Valutata 5 stelle su 5

All the staff were really helpful and…

All the staff were really helpful and professional and polite

15 luglio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We appreciate your positive feedback. We are happy to hear that you found our staff helpful, professional, and polite during your visit.

Valutata 4 stelle su 5

Company good contractor not

The company is fantastic ,keep you informed all the way and are extremely helpful, unfortunately their contracted car cleaners called Assured were not so helpfull they refused to vacuum or wash my car I feel there contract should not be renewed and I will make sure I never use them .

2 luglio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We appreciate your positive feedback regarding our service. We're sorry to hear that your experience with the car cleaners was not satisfactory. We'll address this with them to ensure better service in the future. Thank you for bringing this to our attention.

Valutata 5 stelle su 5

Hillington

James Clive was so helpful, friendly and informative.

17 giugno 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We are so happy to hear that you found our team member helpful, friendly, and informative. Thank you for your positive feedback!

Valutata 1 stelle su 5

Never buy an Audi

Member of staff confrontational, fault feedback a nonsense. Why ask if you want the car valeted and never actual do. Check in experience lasted 52 minutes as I was made to do a road test with an engineer.

30 maggio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi Craig,
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
Kind regards
Lookers Customer Service & Resolution Team

Valutata 2 stelle su 5

I went in full of hope only for the…

I went in full of hope only for the sales man to undervalue my current car by £6k.
A quick check on we buy any car who everyone one knows has a tendency to undervalue cars showed the correct value, even with their harsh knockdown tactics would have devalued my current car by £1k.
All of this was done without looking at my current car, what makes it worse is I have purchased at least 5 cars from lookers over the past 6 years, including 2 for my wife and we have always received excellent service however this it was dire.
Lookers Volvo 1 star …. In comparison Lookers Audi 5*, shame as you have some lovely cars.
This was at Volvo Glasgow as it’s not in your location list below

26 maggio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi,

Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.

Lookers Customer Service & Resolution Team

Valutata 3 stelle su 5

Expect better.

Was never updated on my car, I phoned at 4.45pm to find out if it was going to be ready, no wash or vacuum, never got vehicle inspection video until the next day. Expect better.

22 maggio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi,

Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.

Lookers Customer Service & Resolution Team

Valutata 4 stelle su 5

The staff were all very friendly and…

The staff were all very friendly and helpful. The only reason I didn't give it 5 start was because when I collected my car it hadn't been cleaned, and had to wait for them to do that. Not a big problem, but they more than made up for it helping me out with app that wouldn't connect.

8 aprile 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi Shirley, We appreciate you taking the time to share your experience. We're glad to hear that our staff was friendly and helpful. We understand that having your car returned uncleaned was disappointing, and we apologize for that oversight. We're happy to hear that our staff was able to assist you with the app issue.
Kind regards
Lookers Customer Service & Resolution Team

Valutata 5 stelle su 5

Very helpful and friendly staff

Very helpful and friendly staff

31 marzo 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We appreciate you taking the time to share your positive feedback. We're delighted to hear that you had a pleasant experience with our staff.

Valutata 5 stelle su 5

Excellent service from the team.

21 marzo 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi Jules, Thank you for your kind words and this wonderful review. We are delighted to hear that you had a positive experience.
Kind regards
Lookers Customer Service & Resolution Team

Valutata 5 stelle su 5

We had a fantastic experience with Mike…

We had a fantastic experience with Mike the sales assistance, very profassional and informative.

15 marzo 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We're thrilled to hear about your positive experience with Mike. His professionalism and knowledge are greatly appreciated. We strive to provide excellent customer service and are glad you found it here.

Valutata 5 stelle su 5

You won't get a better car or customer service

I cannot praise the service from Lookers Volvo enough. Absolutely top tier customer service and I am in love with my new car. James was a gentleman to deal with and was so helpful. Nothing was ever too much or an issue. I would happily remain a volvo customer for the rest of my life with service like this.

3 marzo 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi Megan, We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Kind regards
Lookers Customer Service & Resolution Team

Valutata 5 stelle su 5

Great communication and a quick…

Great communication and a quick turnaround for repair

10 febbraio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We appreciate your kind words. We strive to provide excellent service and are glad you had a positive experience.

Valutata 5 stelle su 5

Amir was fantastic and was great at…

Amir was fantastic and was great at listening to exactly what I was looking for - he was able to show me different features in the car and was never pushy! He made the whole process really easy and was transparent and fair when dealing with my part exchange. He allowed my Dad and I time to discuss the car, test drive and handover was excellent. Thanks Amir!

10 gennaio 2025
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Risposta di Lookers - Glasgow Accident Repair Centre

We're thrilled you had such a positive experience! We appreciate you taking the time to share your feedback. It's wonderful to hear that you felt comfortable and well-informed throughout the process, and that our team member was able to address all your questions and concerns. We're delighted you're happy with your new car. We strive to make every purchase a great one, and your review helps us to achieve that goal. Thank you again for your kind words.

Valutata 1 stelle su 5

NOBODY WANTED TO SELL ME A CAR!

I actually wasn't able to purchase a car when I wanted to as nobody wanted to sell me one! I received one call back after my initial call which I missed due to being on another call and when I called back the salesman had gone home which is fine but I called on 2 more occasions after my initial call and each time was told the salesman would call me back but didn't. I was also told that a manager would call me after my last call but that didn't happen either so I bought a BMW instead.

25 novembre 2024
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi,

Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.

Lookers Customer Service & Resolution Team

Valutata 1 stelle su 5

Absolutely useless

Absolutely useless. Have tried to arrange a test drive of an electric Volvo, but despite multiple attempts at contact and me physically going to their reception and handing over my contact details no one has contacted me. Now plan to buy a Kia or Tesla

28 novembre 2024
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Risposta di Lookers - Glasgow Accident Repair Centre

Hi Stuart,

Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.

Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.

Lookers Customer Service & Resolution Team

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