Lookers - Ford Sheffield Recensioni 213

Great customer service, very professional and good communication throughout the process of purchasing and collecting my new car. The sales team were keen to help without being too pushy and all of my questions were answered promptly and courteously.

I was contacted by Joe in New Car Sales who offered me a fantastic deal on a new car which was hard to turn down, all the paperwork was straight forward and quick, no waiting around for hours, Joe was very friendly and professional, he was really good at his job, got my car within 4days of being offered it...5 stars....thank you Joe your an asset to Ford Lookers

Saw my car on line visited Savile Street, Sheffield same day. Brad went through everything with me. Customer Service was excellent. I went from seeing, visiting and purchasing all in one day ! Thank you loving my new car 👍

Philip the motability specialist was really friendly and made sure everything went smooth. Gave me a guided tour of my car on collection day. Highly recommend him

Richard Simpson was helpful and patient we were really happy with the service and it went smooth thanks to Richard .

Very friendly, helpful and knowledgeable

Hi was so easy getting the car I wanted from ford,Richard was excellent 👌 at sorting things out for me !! Plus he did sort road tax out aswell and all the paperwork out fast and efficient!! So well done Richard,plus the team he works a long side.

Philip was very helpful and informed me of all the new controls

I collected my new car this week & the service/ assistance from Philip Earl was second to none. He is extremely helpful & the process was faultless including changing the plates across from the old car to the new one, highly recommended.

Philip and the team were great as always my 4th car off them , superb

Phillip made sure that Sandra could get in and out the car and Sean knew everything that being a designated driver involved. Could not ask for anything more.

Via the Lookers website, I submitted my details and was contacted very promptly by Brett Turner, along with another member of the sales team. Brett also followed up with an email inviting me to get in touch if I required anything further — which, at the time, seemed reassuring.

I subsequently emailed Brett to ask whether it would be possible to view a vehicle at 8:00am on Saturday, as I thought the dealership opens at that time. Strangely — particularly for a sales department — I received no response.

As a result, I called directly and spoke to Brett. When I queried whether he had received my email, I was informed there was a “back log” against it. I can only assume this is industry terminology for “we’ll respond if and when we feel like it.”

Brett proceeded to book an appointment for me at Sheffield Lookers to purchase a used Ford Puma. I specifically double-checked that 8:00am was acceptable, given it is an early appointment for a dealership, and was assured that this was absolutely fine.

I received an email confirmation for 21/2/26 at 8:00am stating that a “Sales Executive” would contact me to introduce themselves prior to the appointment. Unsurprisingly, this did not happen. The confirmation email advised that if I did not receive this call, I should contact Brett — which I did. As before, no reply.

I then drove over an hour to Sheffield fully intending to purchase the vehicle — quite possibly the most straightforward sale they would have had that day. On arrival at 8:00am, however, the dealership was completely closed. It did not open until 9:00am.

How can Lookers be unaware of its own opening hours?
How can emails from confirmed customers go unanswered?
How can a confirmed appointment be arranged for a time when the premises are closed?

If this reflects the standard of pre-sales communication and organisation, I can only imagine what after-sales support might look like. Fortunately, that is not something I will need to find out.

A deeply disappointing experience.

Excellent service staff very helpful and friendly. The store was very cold inside overall experience was great would have been fantastic if it was warmer inside.

Went for a second look at a used car I was interested in on Saturday (14th Feb), the guys down there were all friendly and helpful. Dan Flude was really down to earth and a really nice guy and along with Charlie did us the best deal we could hope for. Left there feeling happy with our package and the car was ready to be collected by Tuesday. The whole experience was seamless, they gave me a good price for my old car and left me feeling happy and valued. I am really happy with my new car and would definitely shop there again. Tip - see Dan if he is available!

Good friendly service and all follow up requests responded to in a timely manner

Excellent service and patience throughout the process.

Looking for a certain car and found it at Lookers Sheffield. First contact was Charlie who reserved the car for us. Passed onto Connor who was the sales executive. He did a great job sorting out the purchase. Very friendly and knew the process. Would highly recommend. Everything went well and smoothly.
No issues, but confident anything would be sorted with Connor and the Lookers team at Sheffield.

Ford kuga used. I been trying all week to get information on this vehicle but I’m failing big time. When you phone the person he is never available . So then I’ve emailed to see if that works any better. No it doesn’t. The reviews I have been reading are all the same. Saying that customer service is very poor and that’s when you are trying to purchase a car. So god knows what its like when you have purchased a vehicle. This isn’t a good start lookers.

Buying a "new" car is supposed to be a good experience but unfortunately in my case it wasn't.
I prepaid for £25 worth of fuel to be put in my "new" car and when I picked it up it was empty, mistakes happen but this was annoying.
Worst still, when I got my vehicle home I went through the check list given to me by the garage and found no locking wheel nut. This problem took a week to sort out and soured my experience.
From talking to various parts of the business it feels to me that everybody are not working together.
To me there is a lot of room for improvement.
Sorry but I say it as it is. Will I use Lookers again, who knows.

Thank you Zac for helping me with my purchase of my new Kuga. He made the process easy and simple, explaining everything along the way.