Long wait to get an appointment but satisfactory on the day. Parking area rutted and muddy and difficult to find a parking space. Service office in a temporary cabin. Access for customers and s... Leggi di più
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Every thing was explained very well , all appointments on time smart clean showroom . Bradley Coyne my salesman was excellent , guided me through the process Nothing rushed, he’s an asset to the de... Leggi di più
L'azienda ha risposto
Love Lookers for my car servicing & wouldn’t go anywhere else. They are always so courteous, welcoming & thorough. Highly recommend!
L'azienda ha risposto
Great service from start to finish. Kept me updated at each stage. Professional approach but very friendly too.
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di veicoli a motore
- Rivenditore di auto
- Riparazione e manutenzione auto
- Concessionario di camion
- Rivenditore di auto usate
- Rivenditore di camion usati
Informazioni su Lookers - Ford Gateshead Transit Centre
Scritti dall'azienda
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Scritti dall'azienda
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Informazioni di contatto
Derwentwater Rd, Dunston, NE8 2TZ, Gateshead, Gateshead, Regno Unito
- 0191 460 7464
4,0
Molto buono
23 recensioni
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Long wait to get an appointment but…
Long wait to get an appointment but satisfactory on the day.
Parking area rutted and muddy and difficult to find a parking space.
Service office in a temporary cabin. Access for customers and staff not to a good H&S standard. (Portable step, no handrails)
Staff efficient and polite. Work done on car satisfactory as far as I can tell.
17 marzo 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Absolutly disgusting had my car for a…
Absolutly disgusting had my car for a recall DPF issue since they carried out the work on the pcm update my car isn’t right low mpg oil life only lasting 2500 mile before each service and nothing can be done about it from Ford not what you need to here for a 2021 reg mondeo
26 febbraio 2026
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Tony, We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, Lookers Motor Group
Things have changed, "customer service"
I have used Dunston garage for repairs for approximately 10 years, initially it was Jennings Ford its now under the Lookers franchise and I never had reason to not recommend the service they deliver, unfortunately on my last visit to have the rear brake pads replaced on my Ford Kuga the overall experience has changed, I felt like a number not a valued customer, friendliness between customer and staff was not there.
26 febbraio 2026
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Bryan, We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, Lookers Motor Group
Timely excellent and informative
27 febbraio 2026
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Risposta di Lookers - Ford Gateshead Transit Centre
We're happy to hear that our service was excellent and informative. Thank you for your positive feedback; we appreciate it.
Same polite professional and friendly…
Same polite professional and friendly service we always get from the service e department staff at Gateshead
23 gennaio 2026
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Risposta di Lookers - Ford Gateshead Transit Centre
We appreciate your continued feedback regarding the polite, professional, and friendly service you always receive from our service department staff.
Highly recommend
Great service from start to finish. Kept me updated at each stage. Professional approach but very friendly too.
12 gennaio 2026
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Karen, We appreciate you taking the time to share your feedback. We are happy to hear that you received great and friendly service and were kept updated.
Thank you, Lookers Motor Group
Great Company
Love Lookers for my car servicing & wouldn’t go anywhere else. They are always so courteous, welcoming & thorough. Highly recommend!
23 dicembre 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
We appreciate you taking the time to leave this review. We're happy to hear that you find our team courteous, welcoming and thorough, and highly recommend us.
Friendly helpful staff from start to…
Friendly helpful staff from start to finish
21 novembre 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Patrick, we're happy you found our staff to be so supportive during your experience here at Lookers Head Office. If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Fast and friendly service
Fast and friendly service, the video footage of the vehicle check is a great idea
22 ottobre 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Uzzy, We're happy to hear that you found our service fast and friendly. We're glad the vehicle check video was helpful! Thank you for your feedback.
Kind regards
Lookers Customer Service & Resolution Team
Stephanie helped with the full process…
Stephanie helped with the full process from choosing a car then ordering it staying in touch the full wait and keeping us up to date on handover of the car she showed us everything possible that we needed to know before leaving and has also emailed us since asking how we are getting on.
15 agosto 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
We're happy to hear that the entire car-ordering process, including the handover and follow-up, was well-managed and met your needs. Thank you for sharing your positive experience!
My van went in twice for a rattle
My van went in twice for a rattle from the rear suspension, even though with my 30+years as a mechanic I told them it sounds like from the shockers they couldn't fix it. After this I replaced the rear shockers myself and guess what,,, the noise had gone. I did email them to explain this but no one replied!
30 giugno 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Really enjoyed the no pressure purchase…
Really enjoyed the no pressure purchase of buying new car.
7 luglio 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
We're glad you enjoyed the stress-free experience of purchasing your new car. Thank you for your positive feedback; it means a lot to us.
Excellent service thank you
5 luglio 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
We appreciate your positive feedback! We are happy to hear our service met your expectations. Thank you for your support.
Mike Davies from Ford Gateshead
Mike Davies from Ford Gateshead. Was brilliant throughout my new car purchase. Explaining everything perfectly down to the last detail. Also, continued to reach out after purchase.
Good service, well done Mike
17 giugno 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
We're happy to hear that your new car purchase was a brilliant experience, with everything explained perfectly. We appreciate you acknowledging the continued support after your purchase. Thank you!
Excellent service Chris and Steven
Couldn’t fault the service I received from Chris and Steve, helpful answered and acted upon all my queries, couldn’t complain about wait time and a hot coffee ☕️ when I wanted it. I’ve always used this garage as I feel I receive great service and value for money
3 giugno 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Paula, We appreciate you taking the time to share your positive experience. We're happy to hear that the service you received was helpful and efficient. We hope you have a good day!
Kind regards
Lookers Customer Service & Resolution Team
This was the 4th time my new Kuga has…
This was the 4th time my new Kuga has been booked in to diagnose a rattle noise coming from the rear, this time I left it for 2 weeks while I was on holiday so they could have a really good look at it. Got car back & the rattles & annoying noises are still there.
Job sheet said clips for trim had been re-fitted & a test drive done and noises had gone. According to my App my car had only done 3 miles while in the garage, this is not enough for a full diagnosis which I mentioned last time I was in.
Can’t wait to be able to hand this car back after my contract ends in 2 years time for a new one, love the car but absolutely hate driving this one!
15 maggio 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Every thing was explained very well
Every thing was explained very well , all appointments on time smart clean showroom .
Bradley Coyne my salesman was excellent , guided me through the process
Nothing rushed, he’s an asset to the dealership
24 maggio 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Gillian, We appreciate you sharing your positive experience. We're happy to hear that everything was explained well and that you found our showroom clean and smart. We're glad that our salesman guided you through the process.
Kind regards
Lookers Customer Service & Resolution Team
Job was done in the estimated time…
Job was done in the estimated time unfortunately the job rundown stated that we would receive a litre of engine oil so we could top it up if necessary with the correct oil and this wasn't given to us
11 aprile 2025
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Risposta di Lookers - Ford Gateshead Transit Centre
Hi Susan, We understand your disappointment about the missing engine oil. We strive to ensure all services are delivered as promised. We'll review our procedures to prevent this from happening again.
Kind regards
Lookers Customer Service & Resolution Team
Terrible service
Bought new MS-RT CUSTOM all over spray and masking tape in door wells and on roof, was told by manager I should have inspected vehicle on collection as bought over phone(picked up 21/12/24 raining and blowing a Gail) reported next day and told tape on bodywork to hold spoiler on in transportation but ok to go on rd when delivered!!!!Showed another Ford dealer pictures and informed by them it should not have been released, dealer no help whatsoever and want me to travel 130 miles to get inspected when valeted should have been picked up STAY AS FAR AWAY FROM THEM AS AFTER SERVICE IS NONE EXISTING 1 month on and no contact from there manager as told they would contact me.
21 dicembre 2024
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Risposta di Lookers - Ford Gateshead Transit Centre
Good morning
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Great experience!
Bought a van from here and had a great experience, very smooth transaction and great customer service!
18 dicembre 2024
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Risposta di Lookers - Ford Gateshead Transit Centre
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
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