Lookers Recensioni 

Lookers Stockport Renault
Absolutely shocking service from start to finish, from misspelling finance deals (be very careful on the mileage they advise and on balloon payments), to a new car being delivered with faults it’s taken weeks to get fixed. A good will gesture then promised and not delivered. I will not be purchasing again and suggest you go elsewhere. Shoddy untrustworthy dealership - avoid at all costs!

I recently visited Lookers in Tonbridge and received exceptional service from both Reece in Service and Jo at Reception.

From the moment I arrived, Jo made the experience easy and welcoming. She greeted me warmly, explained the likely cause of my issue, and fixed the problem for me! Her friendly, professional manner immediately put me at ease and set a really positive tone for the visit.

Reece in Service was equally impressive. He took the time to listen carefully to my concerns, explained the work that needed to be done in a way that was easy to understand, and was completely transparent about timings and costs. Throughout the process, I felt that my car was in safe hands. The work was completed efficiently and to a high standard, and Reece made sure I was happy with everything before I left.

It’s rare to find a team that combines professionalism, clear communication, and genuine care for the customer as well as Reece and Jo do. They turned what can often be a stressful experience into a smooth and positive one.

I wouldn’t hesitate to recommend Lookers Tonbridge, and I’d especially like to thank Reece and Jo for their outstanding service.

Never met a such un-organised and poorly ran service department with quite clearly untrained and inept supposed "mechanics" at Chester Renault

Dropped van number 1 off with a Ad-blu sensor issue, we knew it was a sensor as it was clearly saying that there was no ad-blu in the tank and no restart within 500 miles when the tank was filled to the brim

Gave us the van back (after nearly 2 weeks by the way when it was supposed to be just in for the morning) after 2 hours of labout at £316 inc Vat to tell us that theres nothing wrong with it and to add some adblu to it, when i quite clearly explained back that it was full to the brim and had to go and demonstrate this by trying to put more in and it spilling out all over their forecourt they had to "investigate" that again at another cost of £316.00 of 2 hours labour (kid you not) and after draining 15 litres of adblue from the tank that they said was empty btw, to then be told as the van was 18k over the warranty mileage even tho it was only 2 years old and serviced every 15k that it would be £2500+ to replace the sensor as its a sealed unit and then they would "test it" to see if that was the issue , so they didnt even know after i would of spent £3136.00 that it would even be resolved !! WHAT A SHAMBLES OF A COMPANY

VAN NUMBER 2!!

AND THIS WILL MAKE YOU LAUGH !

Van was recovered into Renault Chester dealer by Renault assist , they refused it on site as no room , then took it 50 miles away to storage this was 15th Aug (today is 27th October BTW for ref)

THEY LOST THE VAN until i called round the other renault dealeships i find out its in a completely diffrent garage 60 miles away and they cant see it until now the end of November.

We have a fleet of 25 Vans i bought 4 brand new Reanaults 2 years ago, will never ever buy renault AGAIN

Customer service is non exsistent and this dealership havent got a clue, understaffed they blame and they litrally NEVER PICK UP THE PHONE when you try call them , even Renault customer service called them several times on my behalf and couldnt get a response

STAY AWAY YOU HAVE BEEN WARNED

Think twice before buying from Glasgow Audi

I want to share my experience so anyone thinking of buying from Glasgow Audi knows what they could be getting into. This was easily the most stressful car purchase I’ve ever made.

I travelled from London to Glasgow to buy an Audi A6 (NY21 ELU). Within days of collecting it, I was dealing with faults, confusion over my warranty, and a dealership that didn’t want to take responsibility.

19 September – Collection day
I flew up to collect the car, and before I’d even driven away there was a door fault that took around two hours to sort out. I do want to credit Alan, who was excellent throughout: helpful, professional and genuinely trying to do the right thing. He’s a big part of why I kept trying to make this work.

20 September – A fault the very next day
After a short drive, an engine warning light came on for an emissions fault. Audi breakdown assistance diagnosed a problem with the particulate matter sensor and told me to avoid long journeys.

I’d paid an extra £599 for a warranty precisely so I’d have peace of mind if something went wrong. Instead, I spent hours being passed between dealerships and the Mobility team, and nobody could even confirm whether my warranty was showing on their system.

Getting suitable replacement transport was a struggle too. In fairness, Audi Farnborough were brilliant. They fitted me in at short notice, were thorough, and found me a car from what they had available. My issue is entirely with Glasgow Audi’s support and communication, especially around the warranty I’d paid for.

28 September onwards – More problems uncovered (photos attached)
A health check at Audi Farnborough found nearly £2,000 of urgent repairs:

Faulty particulate matter sensor and further exhaust work: £1,096.80
Rear spring mounts badly corroded and split on both sides: £665.88
Leaking exhaust centre clamp: £160.74
They also flagged the front and rear brakes and both front tyres. The total for the five selected items came to £3,655.50.

I know a used car won’t be perfect. But an emissions fault the day after purchase, plus serious corrosion, split spring mounts and an exhaust leak, is not what I expected from an Audi dealership.

How Glasgow Audi responded
When I raised all this, I was told the car had been checked to Glasgow Audi’s standards and that these issues were just part of buying a used car.

On my first call with Chris, the Sales Manager, I was given two options: keep the car as it was, with the repairs not covered by the warranty, or hand it back. After multiple attempts, he reluctantly agreed to cover the immediate repairs.

I’d paid for flights, insurance, vehicle tax and admin fees, and sold my perfectly good previous car to buy this one. Instead of enjoying the A6, I spent my time chasing faults, warranty answers and different dealerships.

After weeks of back and forth, I decided to return the car, asked for the PCP agreement to be terminated, and requested a full refund.

I spent over £400 on travel and other costs, and Glasgow Audi have refused to reimburse a penny. Despite countless emails, I never received a single call from David, the General Manager.

I won’t be buying from Glasgow Audi ever again. If you’re considering them, ask detailed questions about how the car has been prepared, and get it in writing exactly what any extra warranty covers. What should have been a simple purchase turned into weeks of stress, cost and frustration.

Spoke to a young lady at lookers audi wearside - servicd dept .
Rachel was excellent - clear concise polite helpful knowledgeable .
So refreshing
Thanks rachel

We have just purchased a new to us car from Lookers. I want to say that I've never had such good customer service, even in years gone by. Daniel Flude was our salesman and can't praise him enough, very chirpy, friendly and dresses appropriately. Norhing was too much trouble. All the staff in used cars were excellent and friendly. Even if I didn't recognise a member of staff they recognised me. Can't praise Daniel enough. Thank you
Lynda and Michael bar6

Appointment at Lookers Liverpool for MOT booked for 10 a.m got a call at 8:35 asking me to come in earlier.
Come in earlier by over an hour and am still waiting at 11:35.
No communication to say when I will be getting my car back at all so far.
This is after they'd booked an appointment for 9. a.m last week after talking to my wife so when I called to confirm booking there was no sign of one.
Although my favorite moment so far with this company is when my car broke down 4 days after it's first service.
Avoid like the plague.

AVOID ESPECIALLY BRAINTREE LOOKERS. I’m left £480 out of pocket with no car

I have been a Lookers customer for nearly a decade, but after this experience, I will seriously reconsider ever using them again.

After all the hassle, delays and poor communication throughout my attempt to purchase an Audi A1, I arranged my own finance through Car Finance 247, believing I could finally get everything sorted.

However, when I turned up at the dealership on the agreed collection day, I was told they would not sell me the car because I was using third-party finance. I was turned away without a proper explanation, despite having made arrangements to collect the vehicle.

I am now £480 out of pocket and have absolutely no car.

To make matters even worse, the exact same Audi A1 is STILL advertised for sale, and the price has now dropped to just £9,956. After everything I have been put through, seeing the car continue to be advertised at a reduced price is incredibly frustrating.

This follows previous issues with communication, cancelled delivery arrangements and confusion over pricing, including a £250 delivery charge that I had been told would be waived.

The entire experience has been stressful, time-consuming and financially damaging. I have wasted time, money and energy trying to purchase a car, only to be turned away on collection day.

I understand that dealerships may have policies regarding finance, but surely this is something that should be made clear BEFORE a customer turns up to collect a vehicle, rather than leaving them out of pocket and without a car.

After nearly ten years of being a customer, I expected significantly better service and communication than this.

I would strongly encourage anyone considering buying a car from this dealership to make absolutely sure that every detail is confirmed in writing before handing over any money or arranging collection.

I am extremely disappointed with how this has been handled and would like to see Lookers take responsibility for the situation and the financial loss I have suffered.

Update as of today 29.10.26 i still have not received any of my money back or the finance money (over £8000) over 3 weeks since it was sent to them. Appalling.

Purchase Volvo xc60 from Lookers Volvo Colchester on 12th Aug 2026. On 20/9/26 I was unable to get into gear and the clutch pedal dropped. Arranged recovery to Volvo Exeter. On 23/09/26 I was contacted by Exeter they had spotted lots of issues with car totalling over £7k. I asked if under warranty . They then passed up to warranty dept. Who arranged engineer inspection. They advised that they did not think that the pre inspectins had been carried oy by Lookers Colchester. They requested more info from Lookers. According to The engineers they advised that Lookers could not provide codes as evidence that the work was undertaken. Volvo waranty advised it was down to Lookers to sort.we had not received any feedback from Lookers we had to do all the chasing. We requested refund on 30.9.26. It was agreed on 6.10.26. However the car was in Exeter Volvo and not driveable according to them. Volvo Exeter wanted payment for diagnostics before they would release the vehicle to Lookers. This took too long in my opinion znd the vehicle was not collected until 17th October and the refund was not received until Wed 21st October. I am out of pocket a full tank of Diesel and a dog guard which I purchased after the purchase. I was left without a car for a considerable amount of time through no fault of my own. I understand things go wrong but the worst part for me is that Lookes failed to let us know what was happening at every stage. There were unreturned phone calls and ignored emails.One Star is too high in my opinion but I have had to put on lne star to add this review

Have been a loyal mercedes customer since 2012 but not used to the poor service received from this dealer, maybe just unlucky as other reviews seem positive, had a question about a vehicle they had for sale which i sent through Autotrader, then had a barrage of phonecalls with no voicemails left from a number i didn’t recognise and then realised it was this dealer from reluctantly ringing it back, then had a conversation with a very aggressive salesperson who gave me a price indication which was a little less than I was hoping, he went away to discuss with his manager to improve and committed to a telephone call to discuss with me the following day at an agreed time. No phone call for five days, then a call from another sales person at this branch who had no idea we had already connected and had to start the conversation all over again. Then the offer I had previously had was reduced by £3000. Just not like any service I have received from the four mercedes dealers i have had previous contact with who have all been very professional! (Carlisle, Salisbury, Southampton & Poole). So maybe Lookers Mercedes are the ones to avoid?

Appalling harassment after window shopping. Lookers ignored my opt-out.
I looked at a vehicle on Auto Trader from Lookers in Sheffield. It was purely window shopping, but I have since been hounded by their sales team via endless emails and phone calls.
I replied to their very first email stating clearly that I was not interested. Instead of respecting my choice and removing my details, they ignored my request and sent multiple follow-up emails. Infuriatingly, their latest email had the absolute audacity to state they "would appreciate a response," attempting to lecture me on politeness.
It is incredibly rude and manipulative to try and guilt a customer into replying after they have already said no. It is completely unacceptable to chase down window shoppers, and even worse to ignore a direct instruction to stop contact. If you browse with Lookers, prepare to be hounded and gaslit by their sales team.

The technician who repaired my car was excellent Vauxhall mokka
Thanks

The way I have been treated is disgusting been here 5 hours to get a part fitted
To be a good garage you got to have good customer service and after sales lookers haven't

Brought a Mini Cooper s convertible in August, sent me away with no brake lights , 20 mile drive home! Brake fluid service was due may, wasn’t done, from leaving a deposit on the car, took 2 weeks to get it, and those jobs weren’t done! I have brought a number of cars from there and won’t be going back!
When you call them, always away from there desk and never call back, and now ignoring my emails , the after care is shocking, not interested now they have sold it! Only person who tried to help was salesman Phil, management couldn’t care less, no wonder Jamie left!!!!!

This is the second occasion I’ve taken my VW to this dealership and it will certainly be the last.

If you value good customer service then you won’t find it here.

The “Senior Service Advisor” that I dealt with, was short and dismissive of my queries, and
a “not our problem/not something we deal with” attitude is clearly prevalent here.

Reading the reviews across various platforms, I’m clearly not alone.

Even my request for a phone number to for me to arrange a replacement tyre has been completed ignored. - They’re that bad.

It was a very smooth experience and we felt in such great hands with the whole team. No faults!

We bought a Vauxhall Grandland with 32000 miles on the clock from Lookers Star city, Birmingham. Next day it went into limp mode and had to be taken back to the dealer by RAC who said it smelt oily.Lookers reset eml light and test drove 30 miles and did nothing else apparently. Car kept going into limp mode and broke down near Ellesmere Port. To summarize:they put a new vapouriser ( later found out it was the third ) and wet belt in. When we drove it away it ran out of oil on average every 230 miles. Twice for every filling of petrol and over 40 times from max to minimum between services!!!!! I photographed the mileages and dipstick !! They say the RAC 2 year warranty does not cover it and Star City and Ellesmere Port are refusinng to take any responsibility. I wonder how many other 79 year olds they have fiddled?? Dreadfrul lack of integrity.

My Land Rover Discovery Sport (ingenium engine) had a new Diesel Particulate Filter (DPF) fitted about two and a half years ago free of charge (it's a well known problem due to poor design). After 20,000 a DPF related fault appeared which was found to be the mass flow sensor which they replaced (£400). About 2 months later the DPF failed again saying recharge had failed and the filter was blocked. Phoned Lookers to get it booked in. They said the soonest they could see the car was in a month's time. Thanks for that. I ended up contacting dpfspecialist.co.uk (very good) who came the next day to my house and cleaned the PDF (£300) which fixed the problem - for now. With this sort of very well known problem and given the history I would have expected a better service from Lookers. Having to wait over a month is totally unacceptable. They clearly didn't want to know or help me.

I took my Tiguan Allspace into Lookers Volkswagen Battersea for a service this morning and was impressed with the whole experience. Everything was handled quickly and efficiently, and the service from Adam in particular was excellent.

He was clear, helpful and pragmatic in talking me through the work required and the options available, including some sensible recommendations on items outside the service plan. I particularly appreciated the fact that his advice was focused on what was appropriate for the car and represented good value.

Adam’s advice and the service I received have given me comfort to book the car in here again in future.

Excellent service all round, and particular thanks to Adam - very highly recommended.

Booked my annual service in with Audi as I have for the last 5 years. Confirmed price on website which is expensive already but was willing to pay as I have had good experiences previously. Received an email from Lookers confirming my booking at double the price I booked for online. They have offered no explanation of why the price is now double what it was booked for despite the service being identical and advertised online as an ‘all inclusive quote’. Customer service advisor gave no information. Will be taking my business elsewhere.