So good service and Simon been such helpful and polite delivery man ... And products were really good quality. I will recommend your services and will return when we need top soil or manure againx
L'azienda ha risposto
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Scopri cosa dicono le persone
I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Leggi di più
L'azienda ha risposto
Although we thought we had changed our delivery to the next day, we have to say that the delivery driver went well beyond what was expected of him. He transferred from his lorry up (and I mean UP) a... Leggi di più
L'azienda ha risposto
Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di legna da ardere
- Azienda di combustibili solidi
- Fornitore di carburante
- Fornitore di terriccio
- Negozio di barbecue
- Rivendita di legname
Informazioni su Logs Direct
Scritti dall'azienda
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Informazioni di contatto
Addington Road, LA2 6PG, Lancaster, Regno Unito
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Eccellente
3K recensioni
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Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I found logs direct online
I found logs direct online I was surprised to see they offered free shipping to Scotland which was a bonus as I needed a few things for my
Garden. The order was very quick. Items we picked were of high standard highly recommended I will definitely use this company again.
7 agosto 2026
Risposta di Logs Direct
Thank you for taking the time to give us an amazing review. We really appreciate your feedback.
Risposta di Logs Direct
Great Review Thank you.
Delivered on time text to let us know…
Delivered on time text to let us know within the hour of delivery did as requested and left chips down drive would recommend this firm if you want logs or chips
5 agosto 2026
Risposta di Logs Direct
Great review Thank you so much.
Risposta di Logs Direct
Thank you.
Great charcoal
5 stars , great charcoal at a fair price order delivered nice and quickly. Have used before with great results, burns nice and hot perfect for indirect cooking.
Alway bought in bulk much better nothing worse than running out. Will use again , service is brilliant 👏
4 agosto 2026
Risposta di Logs Direct
Great review Thank you so much.
Great product for my hens
Great product for my hens - chicken woodchip.
Environmentally friendly, delivered on time with no hassle
28 luglio 2026
Risposta di Logs Direct
Great review Thank you
Great all round experience
Easy to order. Delivery was flexible and driver called to check location. Nice looking topsoil at a fair price
31 luglio 2026
Risposta di Logs Direct
Thank you for your great feedback.
An item was not delivered.
An item was not delivered.
Was not contacted by the company to discuss to explain why.
I had to ring them to find out what had happened and still have no idea when the missing item will be delivered.
Poor communications
31 luglio 2026
Risposta di Logs Direct
Hello
I’m really sorry about this. I was under the impression that a member of our team had spoken with you on the day of delivery and advised you of the delay.
I completely understand your frustration, particularly having to contact us yourself to find out what had happened. Please could you contact our team directly at enquiries@logsdirect.co.uk, who will be able to look into the missing item and provide you with an update on when it will be delivered.
Apologies again for the poor communication and inconvenience caused.
Thanks
Emma
Delivery quick
Delivery quick, efficient and helpful. Quality of soil; very good, fine and dry, which made it lighter to shift.
31 luglio 2026
Risposta di Logs Direct
Great review thank you so much.
Another perfect purchase
Another perfect purchase the delivery driver was very careful polite and courteous he placed the bag of topsoil exactly where I needed it.
31 luglio 2026
Risposta di Logs Direct
Thank you so much for such a great feedback.
Risposta di Logs Direct
Great thank you so much.
Superb delivery time
Superb delivery time, excellent product, shame about the packaging, insufficient for the weight of the product !!
30 luglio 2026
Risposta di Logs Direct
Thank you very much
We will take your comments on board
Very prompt service and when I had a…
Very prompt service and when I had a question someone got back to me very quickly. I will definitely use this company again.
27 luglio 2026
Risposta di Logs Direct
Thank you so much for a great review we really appreciate you feedback.
First time customer - will return
I met Logs Direct at their stand at The Great Ecclestone show. They displayed 3 bags of kiln dried hardwood logs... Graded by size. They looked superb.
I immediately ordered two bags plus several bags of kindling. The delivery was arranged and arrived on the stated date.
First class product and service.
29 luglio 2026
Non scritta su invito
Risposta di Logs Direct
Thank you for the great review. We really appreciate your feedback.
Great service
Great service. Easy to order, good price and very fast delivery. Highly recommended.
14 luglio 2026
Risposta di Logs Direct
Thank you so much.
Delivered to wrong address and abandoned
16 luglio 2026
Risposta di Logs Direct
Hello
Please reach out to our Customer Service team at enquiries@logsdirect.co.uk, who will be able to assist you with your delivery being delivered to the wrong address and subsequently abandoned.
Thanks
Emma
My credit card was debited twice...
My credit card was debited twice for the same transaction and when Logs Direct was notified thaey didn't offer to help resolve the issue but said I should raise a dispute with my bank. I would urgent other users of this company to check if the correct amounts have been debited.
18 luglio 2026
Non scritta su invito
Risposta di Logs Direct
Hello
Thank you for taking the time to leave your review.
We are sorry to hear about your experience, but we do need to clarify that the information in your review is not accurate or a correct review of the situation. Our accounts team fully investigated this matter thoroughly and replied to you within 20 minutes of our offices opening and have made every effort to assist you.
Our records show that we have only received a single payment for your order. As we have not received a second payment, we are unable to issue a refund for funds that have not been paid to us.
We advised that the most appropriate course of action would be to raise a dispute with your card provider so they can investigate the duplicate debit showing on your account. Our accounts team have offered to fully support this process and will provide any information or evidence required to assist with the investigation.
We remain happy to help in any way we can and encourage you to contact our accounts team if you need any further assistance.
Kind Regards
Emma
Risposta di Logs Direct
Great review Thank you
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