My experience with Logic Utilities Dubai
My experience with Logic Utilities in Dubai over the 3 months I used their service (Feb–May 2026) was, without exaggeration, the worst customer service experience I have ever dealt with.
From the beginning, payment processing issues were constant and should have been straightforward to resolve. Instead, it turned into repeated calls, long waiting times, being placed on hold, disconnected calls, and repeated promises of callbacks that were never fulfilled. Throughout this period, I was always the one chasing updates while payment deadlines approached and late charges became a constant concern.
At one point, I completed a bank transfer using the account details provided by Logic Utilities, only for the transfer to be returned. Despite this, there was no clear ownership of the issue and no proper attempt to investigate or resolve it in a timely manner.
The situation only moved forward after I posted a public review. After 20 days of unresolved issues, a representative finally contacted me, assisted with processing the payment, and requested that I change my review. I removed it as a gesture of goodwill towards her, even though the underlying service issues remained unchanged.
Unfortunately, the problems continued during the entire contract and culminated upon account closure.
I submitted my DEWA clearance on 25 May, vacated the property, handed over the keys, and from 25 May until 31 May the property remained fully vacant and all utilities were disconnected.
Despite this, the account remained active until 31 May.
The final bill was a complete shock - approximately double the previous month, despite only a 5–6 day difference and no change in usage patterns during the active period.
A meter verification report was provided stating that the meter was functioning correctly. However, during the same final billing period, additional units were recorded even while the property was fully vacant, electricity was disconnected, and the AC was not operating. This was never clearly explained and remains inconsistent with the situation on the ground.
Over approximately two weeks of communication regarding the final bill, I received multiple and changing explanations. At different points, references were made to additional days, weather conditions, and meter readings. Even the representative agreed and acknowledged and agreed (at the beginning and the end of communication) that a doubling of charges did not appear logical given the minimal difference in days and similar conditions, although the explanations kept changing.
This lack of consistency in communication and inability to provide a clear, stable explanation made the entire process extremely frustrating and unresolved.
For what was only a 3-month service period, the overall experience involved disproportionate effort, stress, and time spent chasing basic service and clarity.
Based on my experience, I would not use Logic Utilities again and would strongly think twice before relying on their services.