LK Bennett - Canary Wharf Recensioni 12

I am very disappointed to share a deeply upsetting and distressing experience at Canary Wharf store on Saturday, 11th April 2026, at around 4:30 pm.

I was shopping with my daughter in the shoe section, and from the outset we were polite and respectful customers. Despite this, the store manager was immediately rude and dismissive, refusing to assist us and stating, “No, I’m not going to help you.”

Shortly afterwards, while we were calmly trying on shoes we intended to purchase (and ultimately did purchase 2 shoes), her behaviour escalated. She became increasingly aggressive and hostile and instructed us to clean and organise the entire shoe display along the back wall, effectively asking us to carry out staff duties. Her tone was intimidating and completely disproportionate, particularly in a busy store where other customers were also handling items, yet we were the only ones singled out.

We were repeatedly spoken to in a rude, aggressive, and demeaning manner and were referred to as “acting like animals” and “messy,” despite remaining calm throughout. As two South Asian women, I strongly felt we were being racially profiled and unfairly targeted compared to other customers. At one point, her behaviour left us feeling uncomfortable and intimidated. Other customers also became concerned and intervened, asking her to leave us alone.

The situation escalated further when she refused to serve us at the till, stating that she would not complete our purchase and that we “did not deserve to be served.” This was extremely shocking, particularly as we were paying customers attempting to complete a legitimate transaction.

She then called Canary Wharf security to complain about us. However, when they arrived, they intervened and made it clear that she could not refuse service to paying customers or instruct customers to carry out staff responsibilities. They handled the situation professionally, listened to both sides, confirmed that her behaviour was unacceptable, and apologised to us in her presence before ensuring that another member of staff completed our purchase.

We have lived in the Canary Wharf area for over 20 years and have never experienced anything like this before. We also run our own business locally and understand the importance of proper customer service, which makes this experience even more disappointing.

While we are grateful for the professionalism of the security team, the behaviour of the store manager was aggressive, rude, discriminatory, and extremely distressing. It left us feeling unfairly treated, singled out, and uncomfortable, and we sincerely hope this matter is taken seriously and properly investigated.

I am very disappointed to share a deeply upsetting and distressing experience at this store on Saturday, 11th April 2026, at around 4:30pm.

I was shopping with my mother in the shoe section, and from the outset, we were polite and respectful customers. Despite this, the store manager was immediately rude and dismissive, refusing to assist us and saying, “No, I’m not going to help you.”

Shortly afterwards, while we were calmly trying on shoes we intended to purchase (and ultimately did purchase), she became increasingly aggressive and hostile. She instructed us to clean and organise the entire shoe display along the back wall, effectively asking us to carry out staff duties. Her tone was intimidating and disproportionate, especially in a busy store where multiple customers were handling and making a mess of items, yet we were the only ones singled out.

We were repeatedly spoken to in a rude, aggressive and demeaning manner and called “acting like animals” and "messy", despite remaining calm throughout. As two South Asian women, we strongly felt we were racially profiled and unfairly targeted compared to other customers. At one point, her behaviour made us feel uncomfortable and intimidated. Other customers had to get involved and told her to leave us alone.

The situation escalated further when she refused to serve us at the till, stating she would not complete our purchase and that we “did not deserve to be served". This was shocking, particularly as we were paying customers.

She then called Canary Wharf security to complain about us, but when they arrived, they intervened and told her that she could not refuse service to paying customers or instruct them to carry out staff responsibilities. They handled the situation professionally, listened to both sides, confirmed her behaviour was unacceptable, and apologised to us in her presence before ensuring our purchase was completed by another member of staff.

We have lived in the Canary Wharf area for over 20 years and have never experienced anything like this before. We also run our own business locally and would never treat customers in such a rude, aggressive or discriminatory manner. It was particularly disappointing given how busy the store was, with other customers clearly making "mess", yet we were the only ones targeted.

Overall, while we are grateful for the professionalism of the security team, the behaviour of the store manager was aggressive, rude, discriminatory and extremely distressing. It left us feeling unfairly treated, singled out, and uncomfortable, and we sincerely hope this is taken seriously and properly investigated.

Ordered a dress online which was throw in a box without any wrapping and box handed to me damaged.

This is now the fifth email requesting feedback!

Easy and quick service. Shop assistant is really helpful.

Great service and advice and great selection of clothes

Ordered this sale dress in size 16. It arrived with missing button and no spear one. Dress seemed to be warned before. Sale pride was £88 but label was marked down to £75.
Also had payed for return postage when followed the return procedure on the website.

12/5/2023 return received in their warehouse. 23/5/2023 still waiting for a refund. Got to be the slowest at refunding ever come across. Didn't like the packaging either too big a box with no packaging inside to protect the item of jewellery which was hanging out its plastic bag, amazed it hadn't fell out in transit as the box was inadequately taped. Not very impressed all in all.

The online ordering was very confusing. I chose click and collect but all the emails about my order were like “it’s on its way to you” which was confusing. I tried the dresses I ordered on in the store I collected them in but I COULD NOT RETURN THEM IN STORE because I had used Apple Pay to make my purchase?? Why should that be any different than a card. Oh and to add insult to injury because they were sale items I had to pay £5 out of pocket to return them by post. DO NOT ORDER ONLJNE FROM THEM ITS ABYSMAL. I won’t be ordering from you ever again.

Omg I’m so so so happy with this shopping experience in here. I found my perfect wedding shoes in the store on a Saturday afternoon. The staffs were so so so so nice. They are super helpful and friendly. Amazing service. I enjoyed my experience in here today. Thank you so much Omaaze!!

I will never buy anything from this shop again. I bought a pair of shoes and a matching bag for my daughter’s wedding. All good. On the second time of wearing the heel of one of the shoes collapsed. Repair/replace/refund? Not without a receipt, end of interaction so I’m left with a bag that matches broken shoes.

Tip: if you’re shopping in store and they offer to order shoes for you, don’t do this - order online yourself instead. You get no tracking information, customer service is incredibly useless (hard to reach and no promised follow-up). The relevant store does not have access to the information either, apparently. It’s been 11 days and 5 days of continued follow up, I got nowhere, and had to cancel my order to instead order next day delivery from John Lewis which has 8 pairs in stock! Very poor. I love LK Bennett shoes and have a number of pairs, but I don’t love the stress, waste of time and poor customer service when things go wrong. Come on - it’s not that hard.