Lingerie Style Recensioni 

Risposta di Lingerie Style

Aggiornata il 5 ago 2024

Dear Jeffery,

It is deeply concerning that you chose to leave a one-star review without addressing your issue directly with us first. Our records indicate that your order was canceled and that we provided you with confirmation via email. Furthermore, we have a history of ongoing communication with you about the matter. Indeed, on July 25th, the acquirer reference number (ARN) is 85383904208000019669150. Use this to track your refund as this is not an issue attributed to us.

Instead of seeking resolution through our established channels, you opted to post a negative review. Your refund has already been processed through Shopify; any delays are likely due to your bank. We have escalated the issue with Shopify support and will update you via email once we have more information.

Please be advised that Lingerie Style is no longer in operation, but we remain committed to ensuring that you receive your refund as promised. In the future, we urge you to contact us directly with any concerns. We pride ourselves on ethical business practices and do not engage in fraudulent activities with our customers.

Risposta di Lingerie Style

Aggiornata il 15 dic 2023

ISSUE RESOLVED: Customer never contacted us to let us know there was an issue - instead they left a negative one star review. Immediately on receiving this, we contacted them and rectified the issue. Turns out that multiple delivery attempts were made but customer put in an incorrect address and thus, after multiple delivery attempts, the package was returned to us. We have since issued a full refund.

If you are reading this message, please contact us before leaving a negative review as issues are resolvable, and we stand by our products and service.

=========INITIAL REPLY BELOW========

Dear Zane, I hope this message finds you well.

Our sincere apologies for any inconvenience you've experienced with your recent order. We take your concerns seriously, and I appreciate the opportunity to address them. Lingerie Style is an ethical company and we will resolve this.

I understand that the delay in your order's shipment has caused frustration, and I genuinely regret any inconvenience this may have caused.

Upon reviewing our records, I can confirm that a SHIPPING CONFIRMATION EMAIL was dispatched to you on NOVEMBER 28th, 2023. According to our records, the package was handed over to Royal Mail, our trusted shipping fulfillment service. As per our standard procedures, customers are typically expected to receive their packages within two working days following the shipping confirmation.

I am truly sorry that you did not receive your package as expected. Your review is the first indication we have received regarding this matter, and I want to assure you that we take it seriously. To promptly address the situation, we will initiate contact with Royal Mail to investigate the delay and determine the status of your package.

It's important to us that you have a positive experience with Lingerie Style, and we appreciate your patience as we work to resolve this matter. I encourage you to reach out to our customer service team directly in the future if you encounter any issues with your order.

We have also sent this response to your email and will follow up until we can confirm the resolution.