Lazada Recensioni 

I receive a wine chiller properly packed but when opened found it dented. I contacted Lazada via their online system and response has been very slow. After providing all the evidence it keeps asking for more evidence. There is zero customer care or service and no way of contacting them. The item is lying in the middle of my living room for over 1 week and still no response from Lazada. Moral of the story is Lazada should never be used to buy expensive items as you probably will end up the loser as they will try to wash their hands of the problem. A good lesson learnt!

I have been buying from Lazada for the past 5 years, and I see the improvement over the years, especially the return & refund is getting easier. The refund is approved immediately as long as I have a photo to proof the item is damaged. I don't even have to return the item.

Lazada customer service is normally helpful and patient. I always get my problem solved with a call.

Lastly, Lazada is always has the buyer's back. However, I hope Lazada has more product varieties.

1. Bad customer service, they only listen but do not solve problems.

2. Dispute team is like a robot, have no common sense to make simple judgements.

3. Lazada as a platform favor sellers, would let BAD QUALITY products and BAD seller flood their site, just for more $$$.

4. Lazada has no clear rules and policies about how seller should describe and make clear about products, so consumers get easily misled and get the wrong products all the time. Then, Lazada just reject your return request because they consider this a change of mind when you just want the right products.

5. Laughable operations, lax rules, no common sense team, bad quality products all over...

Never using this site again. Beware all!

The lack of Translation at the website and the discription of the items, ends in some bad choices or wrong orders. Like ordering brownies and got ONE (1) Brownie. The communication between seller and Lazada is very bad. A lot of broken pieces or wrong pieces. I think I have already lost $500, because of my temporary disability I can't always check boxes and ensembling the items right away.
I been ask to change my review if I want a refund I said first the money back. The review was gone. I didn't took it down
But the most annoying thing is, it's most in Thai language and I really get it. We live in Thailand. But you can't copy and paste to translate any of the information and that is bad.
I was looking for another Amazon and oh boy was I wrong...
To say it in one sentence: Lazada is the worst online shopping what I have experienced and I shopped for business as well with AliExpress, Alababa and couple more. But Lazada topped them all with their zero+ customer service and website.
Apparently I have to look for another online Shop. I am done with Lazada.

You won’t get good on time and customer are ask you to communicate the seller. But seller(Lotus) respond automatic message that they are preparing package on delivery day it self. Worst service I have ever seen.

Dear readers,
Results from my checking on this lazada malaysia revealed that this company is not registered with ssm database and does not have a valid business address and office,staff and office contact no other than a customer service onli and their registered office is in singapore under alibaba plus i suspect they do not pay lhdn taxes and are operating illegally in our e commerce platform from the sky and the same applies to most of their sellers so BEWARE when buying from this website as if something goes wrong u will not get your refund and this is what happened to my son until this guy name sean even said V R NOT GIVING YR REFUND SO WHAT R U GOING TO DO .....imagine so arrogant and snobish company and i lost rm17k so avoid this company and this is my personal experiance and i am writing to inform what happen to me and in my case lazada ask to return the faulty guds to the seller and then they pakat or collobrate with the seller to deny our refund and forcing us to accept the faulty guds back and v refused and they even threathen wl make a police report if v do not accept the faulty guds back and even did not pay for the courier charges which they promise to pay.Imagine this is a pariah company.
Lets all join and boycott this company and make them pay back all the refund monies they owe us.

syed yusof

one star is still too much. 3 orders are cancelled in less than two months. The sellers refer to Lazada's distribution system.... the costumer cannot check that. What can you do? Chat with a BOT !!! Very usefull. Or call an expensive "hotline"... There is no decent e-mail to communicate.

Lazada never appreciated any kind of business from customers. Ordered chocolate when they arrived with all melted when we had a hard time to request refund! It took months for the customer service to try to find solution. Also, when the shipment got lost and missplaced, Lazada customer service did nooit help you. I would not recommend anyone to use nor spend a penny on Lazada at all. Just get out to the malls and get whatever you need face to face!

Never never never again Lazada. Twice I ordered a phone from this shop and twice something else came. I don't want an additional bank that hoards my money. None of these shops have anything to do with it. I feel abandoned and betrayed as a customer. I have no time for such games. And I still have little time to deal with online businesses like that. That was the last time I ordered anything from this store. And excuses you can scribble somewhere else.

LAZADA MALAYSIA AND POSLAJU ARE SCAMMERS! MY ITEM WAS STUCKED FOR 2 WEEKS AND SUDDENLY THE STATUS STATED DELIVERED BY POSLAJU, RECEIVED BY MY NAME. I DID NOT RECEIVED THE ITEM, I WAS NOT AT HOME, I WAS AT WORK. THERE IS NO PROOF OF DELIVERY!!!! I REPORTED THIS TO LAZADA. AFTER COUNTLESS OF USELESS CHATS AND EMAILS, LAZADA EMAILED ME STATING THAT THE ITEM HAS BEEN DELIVERED AND THERE IS NOTHING THEY WILL DO. EVEN THOUGH THEY COULDN'T PROVIDE A SINGLE PROOF OF DELIVERY! KARMA WILL CATCH UP WITH PEOPLE INVOLVED!

I wish there was a way to give a zero star or a negative star. An iPhone ordered on 11th May, for which delivery was promised between 16-18 May is not delivered on 27th May, and is stuck in the logistics centre waiting for a delivery courier to pick it up.

I have spent a total of 4-5 hours on phone calls, wrote 9 emails, including personal ones to the CEO of Lazada Malaysia and the head of customer service, and there is no credible response.

Cannot even cancel and get a refund, as they insist you have to wait 15 days from the time it was handed over to the last courier (one week after order) before you can even cancel.

Completely useless marketplace with no accountability or ownership of any issues.

Seeking legal recourse and lodging compliant with KPDNHEP.

The government needs to fine Lazada, and if they don't mend their ways, arrange to shut them down.

Worst e-commerce platform ever. Order 332181202634196. Very hard to get through their customer service, their CLEO (bot) is USELESS. I have written and called but to no avail. My item has been delayed since 9th of May until today 26th of May without any explanation as to why there was a delay. Time of expected delivery was 17th of May, mind you that was 9 days ago! Their courier service is also the absolute worst! Failed attempt twice and no update till now. I am really disappointed with Lazada and will never use them again after this. Never.

If you checked either the Google store or App Store, you can see that instalment payment is listed as one of the payment option. When you went to pay anything below RM500, you can see the instalment option is greyed out since you need to buying RM500 & above in order to unlock instalment; however when you keep adding until RM500 & above, instalment payment is gone MAGICALLY, poof, or more like poop!
This is a fraud by false representation! Anyone can go and try this out, just try to buy something that below and above RM500 to check this out, but don't CHECK OUT! Can't hold myself for this double entendre. Hahaha

I ordered on Lazada a camera! Lazada gave out my private details! A seller contacted me via WhatsApp and told me credit card payment is not possible! I should transfer the money! I was aware! Second time I choosed another seller and virtual billing! Fake contact via WhatsApp! They ask for shipment via code improvement! Next day I checked money was gone and the oder as well! I contacted Lazada! They informed me it's my fault! I asked for investigation! No investigation no refund! I them to take the products out! All the same; same camera cheap offer; no shipment cost!
I warned them and they did not do anything to protect the next customer! I ask the to do fake order to see! Bit no reaction! I feel sorry for all the next customer getting raped by this method! After warning over and over in the customer service! Lazada kicked me out of the system!

recently request a refund because of false product. seller claim product is good & legit. base on what I have tested, it totally a false product. in our conversation chat, the seller totally admit that the product is use for mixing with another product, not by it self, so they totally sell something else, but not as advertise, but still claim that it tis the right product. after sending proof to lazada and issue a refund to seller, seller reject the refund, dispute, but lazada customer services reject the refund because they trust the seller vague proof. the evidence that the seller sent to customer services, is almost similar to what I sent to lazada customer services for evidence. in what I saw, the proof provided by the seller to customer services is not clear. even when I dispute, the ability to upload image for evidence are so limited, only 3 image can be uploaded and you cannot upload a video at all. when seller sent their reason, I can see that they can sent up to 6 images. ( all this are in the communication history with lazada customer services, seller and buyer- BUT only accessible by the buyer after lazada REJECT the dispute not before). Lazada customer services sent me an email about the rejection. they also mention that, I can modify and resubmit the return request, but the is no such thing to click on, nothing. nothing I can do to modify and resubmit my refund request. I reply and email lazada customer services 2 times up until now, asking help to resubmit the return request...it been 2 day, no answer, nothing I can click on, even in lazada mobile apps. so the "modify and resubmit the return request to seller by so and so day information" is just a gimmick..because I cant do nothing. in my experience, every online store associated with southeast Asian, most of the time they will side with the seller, especially bigger seller. most of seller positive review are trash, sometimes fake and not informative at all. lazada seller review , the info are so stupid, broken and not trustable. even sometimes, when you click on the 1 star review or negative review, the review cannot be seen at all.

liars bully bad service.. ignorance.. liar..

Buy cheap, Buy Twice
I’m sure Lazada use an old tortoise to deliver items. Some orders due within a few days I waited 3 weeks for and still don’t have the items.
Customer service, cancellations and returns are near impossible or non existent.
Lazada is a big brown toilet poo poo show and should be avoided.

I'm totally dissatisfied with Lazada services and the delivery is crazy slow which make me very frustrated as they keep changing the delivery date. The worst thing is their robotic customer services which never help anything and keep ask customer to wait for the parcel to delivery.

I have been waiting whole day for the parcel to be delivered to me today. Unfortunately i didn't get phone call or message from Lex My courier company for the parcel. End up, when i check against the status in Lazada, it stated "RECIPIENT RESCHEDULE". Hello, recipient never reschedule, LEX MY is the one reschedule and without any proper explanation or reason.

So, please think twice if want to purchase from Lazada. This is my 1st time using Lazada due to a voucher and it will be my LAST time too.

Keep dragging and delaying the case. Requested for a manager callback to settle the issue.

But asked a supervisor lied as a manager to call which can't make decisions and solve issue.

Worse is calling from a breaking line, with dogs barking from background and talk with a frustration tone. Refused to pass to an actual manager or his superior after numerous calls, chats and emails. Now ignoring all the communication. Is ABSURD.

I wonder how LAZADA employed employees. The agents are blur and untrained. Keep repeating and requesting stuff like a robot.

2 month going to be 3 months can't solved an issue of RM200?

Absurd and Ridiculous. The CEO and the whole Lazada Group should know how unprofessional, untrained, sloppy and ridiculous their employees are.

This Fra*co supervisor and pretend to be manager with the whole CS Team that try to covers up with his instruction "maybe" is really a scar and flaw in Lazada that is bringing the company's image and brand down to the drain.

Contact Teh via phone call direct. Upper management, not your unprofessional, untrained, pretend to be manager.

Case/Ticket ID:
2500000069045152 2500000070934694

Verify Lazada acct info. via the below with the Case ID if your ridiculous team can get it.
Email: teh********@yahoo.com

I'm serious stepping up my viral of this. Is on a few websites now.