Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredien... Leggi di più
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Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... Leggi di più
L'azienda ha risposto
Matika Age Defying Cream by Lavie Labs. I've been using this product for more than 2 years, perhaps even longer than that. It is light, creamy, white, and loves my skin! It disappears leaving a ric... Leggi di più
L'azienda ha risposto
After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Informazioni di contatto
London, Regno Unito
- support@lavielabs.com
- www.lavielabs.com
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Cold called by a very persistent sales…
Cold called by a very persistent sales person. She said she was going to send a sample and then interrogated me about my skin type, skincare etc. She was very patronising, lecturing me about ingredients. I indicated that I needed to leave the call for a meeting but she went on and on until I had to just hang up. Dreadful.
Reel you in
Reel you in, take postage cost (so they have your card details) for the 2 free products then before the 21 days trial they take your money and don’t even send you the product, complete scam BEWARE AVOID!!!!
So now they reply and have now sent the product but I have complained to this awful company but still took money before the product arrives, I have sent several emails requesting to cancel this and to cancel anymore products still no response!!

Risposta di Lavie Labs
As much as possible regarding skin care
I am so happy with the chat I had with Rob today. He is so very helpful and kind. Customer service with Rob is fantastic and I can’t wait to receive my products the he advised and recommended for me. I know I will be chatting to him again.
Well done Rob.
From Sharon Joyce.

Risposta di Lavie Labs
Awful do not recommend
Awful rubbish do not recommend! CEO Is rude as well

Risposta di Lavie Labs
Matanika Age Defying Cream in Number 1
The Matanika Age Defying cream is the best product my wife has used and now will not use any other product.

Risposta di Lavie Labs
I absolutely love these products I have…
I absolutely love these products I have been using forever and will keep doing so. I recommend all products it's like a mini face-lift after 2 months of use. Brilliant stuff!

Risposta di Lavie Labs
I highly recommend Lavie Labs
I highly recommend Lavie Labs! From the products to the customer care, they really are second to none. No hard sales pitch, just kind gentle understanding of women of a certain age and their needs. I started with the Matinika cream and the ou la la serum on a 30 day trial and I could feel the difference in my skin more or less straight away. For a woman of 49 who has always suffered with her skin, it was a great feeling, as I had been sceptical. I am now using the full range of products and already feeling even more of an improvement to the texture, condition & appearance of my skin. I've actually gone out without makeup yesterday and a friend said, you look well! That's never happened, people normally ask if I'm poorly if I haven't got a full face of makeup on.
My advice to anyone unsure of trying is to give the trial a go, you only pay the delivery and if you don't like the results you can cancel the subscription. I have all the full range and couldn't be happier. Give the guys a call, they are all just so lovely & helpful

Risposta di Lavie Labs
Super quick delivery..
Super quick delivery..
Lovely moisturiser,woyjdnt use any other.

Risposta di Lavie Labs
Scam
I had a phone call this afternoon a man saying he was from lavie labs and that id showed interest in the website? Ive never heard of them he wanted to send me a sample of cream they do asked what skin type I had and said he would throw in a serum for me to try and sent me email which he then asked me to look at so I did he then went on to show me around website whilst on the phone to him so he said I will put both in the post for u but I would have to pay postage of 4.95 so I got my card and gave him details he then said the sample would last for 20 day to then see if I liked it and then this cream would be 44 pound to me as the rep is 59 pound I said I was happy to try and give feedback he then asked would this be something id keep up and I said yes cause I do keep up with my skin care so put phone down and had shower when I got out I looked at the email he sent and it had signed me up for a subscription that 44 pound would go out in 21 days I never signed up for subscription but I see this as a scam anyone in there right mind love to try free samples u can see for urself then if u like items or dont . This is very misleading and im going to look into this further . I emailed and got my 4.95 refunded hopefully they dont try taking anymore this is just a warning to everyone .

Risposta di Lavie Labs
I love the face cream and the order…
I love the face cream and the order always comes really quickly

Risposta di Lavie Labs
Nice customer service agents excellent…
Nice customer service agents excellent face cream for hydration fair price for bulk buy with large discount

Risposta di Lavie Labs
Amazing products…
There products are amazing been with them for a few years now and wouldn't use anything else. Fast delivery.

Risposta di Lavie Labs
I have loved using these products since 2020
I have been using these products since 2020, skin feels great, use the eye cream, exfoliating, and moisturiser. Customer service is high class and very responsive. Would definitely recommend Lavielabs 100%

Risposta di Lavie Labs
I absolutely love the matinika cream
I absolutely love the matinika cream, I am 60 and have used for a couple years. So hydrating with multiple benefits. I've been told I look 10-15 years younger... thanks Lavie Labs!!
Great products!!!

Risposta di Lavie Labs
I have only had really positive…
I have only had really positive experiences with Lavie Labs. I really love the cream and I was very fortunate to be sent a complimentary eye cream which felt great too. It’s not greasy and very light and nourishing, same as the face cream.

Risposta di Lavie Labs
I'm now 85 and very active
I'm now 85 and very active. Your cream is really "age defying" My skin feels smooth and firm.

Risposta di Lavie Labs
False information
Cold called for a trial product use, accept it as who doesn't love a trial of a new product. Only to be scammed into a subscription. Thank goodness for bank notification or my debit orders would have bounced due to this really false representation. Tried to cancel at day 30 and very unhelpful and rude lady refused to refund! Read all the information or you will be scammed too! False

Risposta di Lavie Labs
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