I wanted to take a moment to express my gratitude for the exceptional service I received from Eloise during my recent order experience. After encountering issues with some of my deliveries from DPD, I... Leggi di più
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We received excellent customer service from Angela who helped us resolve a mixup with a large corporate order. She was great on the phone, very kind and customer-oriented, and sent us a follow-up via... Leggi di più
The customer service team were super helpful with our corporate order - very efficient and made all adjustments needed without any hesitation. Shout out to Rebecca who made it super easy to place the... Leggi di più
Excellent customer service from Krispy Kreme. Although I had an issue with a box of doughnuts I purchased, my complaint was handled promptly and professionally. A special thank you to Angela for her h... Leggi di più
Dettagli dell'azienda
Informazioni su Krispy Kreme UK Ltd
Scritti dall'azienda
Krispy Kreme Doughnuts creates delicious, melt-in-your-mouth pieces of doughnut joy.
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
Informazioni di contatto
Frimley Road, GU16 7PQ, Camberley, Regno Unito
- 01276 601170
- helpdesk@krispykreme.co.uk
- www.krispykreme.co.uk
4,5
Eccellente
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent customer service quick to…
Excellent customer service quick to resolve my issue to a high standard
14 novembre 2025
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Risposta di Krispy Kreme UK Ltd
Thankyou for your 5* review! we are pleased to hear we provided excellent customer service and resolved your issue to a high standard.
Great experience
Great experience! Lyn solved my problem. Thank you
4 novembre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review we are pleased to hear Lynn solved your problem for you. We will pass on your feedback to Lynn!
Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review! we are pleased to hear we provided you with great customer service!
Angela at customer care A+
Angela at customer care replied very quickly to my request. I ordered a dozen donuts but wanted to swap to a limited edition box that turned up. Angela cancelled my initial order, refunded and I was able to reorder the new box for the same date. Polite and helpful.
3 novembre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review! we are please to hear Angela provided great customer service and was polite & helpful. We will pass on your feedback to Angela.
I’ll give it a 4 because of the…
I’ll give it a 4 because of the customer service was excellent! Got back to me straight away addressing the issue. My order came and was damaged, the items had missing things off them and was squashed. Angela in the customer service department offered to replace them within an hour of the complaint! Thanks again Angela
31 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 4* review! We are pleased to hear Angela provided great customer service in a quick & professional manner. We will pass your feedback on to Angela.
Brilliant customer services department
Angela in customer services was so helpful and sorted by delivery problem out straight away.
29 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear Angela was helpful and quick in solving your issue. We will pass on your feedback to Angela!
Great customer service
I rang Krispy Kreme Customer Care with an online order issue. Customer Care Adviser Eloise was extremely helpful and solved the problem straight away. 10/10 for customer service!
27 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear Eloise was extremely helpful in sorting out your issue. We will pass on your feedback to Eloise!
I had very exceptional experience with…
I had very exceptional experience with the customer care team, very efficient and helpful. They resolved my issue straight away, without any hassel.
Pinder
23 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear we was efficient and helpful in solving your issue and providing you with an exceptional service.
birthday doughnuts
Placed an order for some birthday doughnuts, and you are able to have a messages iced onto the doughnuts which is a really cool thing to be able to send to our friend for their birthday. I placed the order with a message, but a few days later I thought of a better thing to have written on the doughnuts. I contacted customer service not really hopefully that they would want to change the wording, but I had an email back only a few hours later from a lovely lady called Angela that said it had all been changed. The order process was really easy & then customer services so accommodating when it was a change from my error. Really happy with Krispy Kreme on line and will defo use again
23 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear Angela was able to assist in your query in a quick professional manner and made the process easy for you. We will pass on your feedback to Angela!
Great customer service
I had made an error in the name I wanted to receive my delivery. A lovely assistant named Angela swiftly dealt with it and resent the order confirmation with the new name. Great service!
21 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Angela dealt with enquiry swiftly and provided great customer service. We will pass on your feedback to Angela!
Great Customer Service Team
This review is on customer service solely. I was assisted with my issue so quickly and efficiently by Lynn. It gave a less favourable situation a positive, polite and pleasant outcome. Thank you!
20 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn provided a positive & pleasant outcome to your issue. We will pass on your feedback to her.
Used the new drive through in…
Used the new drive through in Warrington Excellent service and choice of doughnuts was good too the staff are very nice too
16 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear the staff at our Warrington drive thru provided excellent customer service. We will pass your feedback onto them!
Had a delivery issue
Had a delivery issue, they sorted it immediately. Completely not their fault but excellent customer service. Special mention for Lynn and Erin - top class.
17 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn & Erin in our Customer Care team gave excellent customer service. We will pass the feedback on to them!
Allways best donuts for our long…
Allways best donuts for our long company meetings
1 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review Sarah. We are pleased to hear our doughnuts are the best for your long company meetings :)
Äudrey - Excellent Customer Experience
Äudrey - you are an asset and an outstanding key element to Krispy Kreme Clapham Junction Company, there has to be a positive review and thanks issued when customers come into a store and are met with such a genuine service, building good relations, my experience as a customer was A1 Calibre - I will definitely advocate this quality to others...
16 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that Audrey is an asset to Krispy Kreme and provides genuine customer service. We will pass on your feedback to her!
Excellent customer service
Excellent customer service , needed to amend an order as i needed it delivered on a different day , this was done so quick and no fuss , big thanks to Lynn a customer care advisor !!
13 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn in our Customer Care team gave excellent customer service. We will pass the feedback on to her!
I had an issue with the box code not…
I had an issue with the box code not being accepted and contacted customer service for assistance. Although it took a little while, Lynn resolved the issue to my satisfaction.
11 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for the 4* review. We are pleased that Lynn in our Customer Care team resolved the issue for you!
Cancelled order
Ordered as a gift and they didn’t arrive and then the next day my order was cancelled! It was a let down on the morning of the birthday!
I requested a refund, and customer support, Lynn, did a great job of helping me and also went the extra mile to ensure I was happy.
First time ordering, could possibly put me off ordering again BUT I LOVE the donuts so will absolutely continue to buy in store.
1 ottobre 2025
Non scritta su invito
Risposta di Krispy Kreme UK Ltd
We are sorry to hear that your gift did not arrive. We are pleased that Lynn in Customer Care did a great job in helping you and went the extra mile. We are pleased to hear that you love our doughnuts and will still be purchasing them in one of our stores.
Product quality
Hi
I had an issue with product quality and got onto customer services to help out. I dealt with Lynn who was great to deal with and resolved the issue straight away. I would of given the overall experience of customer service a 5 but 4 because the quality issue. Thanks Lynn.
10 ottobre 2025
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Risposta di Krispy Kreme UK Ltd
Thank you for your 4* review. We are pleased to hear Lynn in our Customer Care team resolved your issue for you and apologise for the quality issue you had. We will pass your feedback on to Lynn.
Great Customer Service
Eloise helped me with an issue with my app where a reward seemed to be redeemed by mistake. She was really quick and efficient in resolving my issue.
9 ottobre 2025
Non scritta su invito
Risposta di Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Eloise in our Customer Care team helped you with your mistake quickly and efficiently, we will pass your feedback on to her.
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