I found the sink I was after on this website in the best price so I went ahead and ordered. Sadly, manufacturer was out of stock and I had to wait weeks for it to arrive. This wasn’t the fault of Sink... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Great customer service. Had an issue with a tap in warranty, customer team replied quickly, solved the issue efficiently and a replacement is on its way. This is what customer service should be like.... Leggi di più
L'azienda ha risposto
Ordered a sink, turned up snapped. Was never signed for. Someone wrote my name on the delivery sheet. Company would not accept liability stating I was out of my 48 hour window. And I should have rejec... Leggi di più
L'azienda ha risposto
While I see some negative reviews about items not in stock, the lead times were made clear to me and the taps actually arrived many weeks ahead of schedule. Communication with Courtney was always quic... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Supplying over 4000 products from some of the industry’s leading brands like Blanco, InSinkErator, Villeroy & Boch, Clearwater and Thomas Denby. This enables us to offer high quality branded products that you can trust.
Informazioni di contatto
Southampton, Regno Unito
- 02380580239
- info@kitchensinksandtaps.co.uk
- www.kitchensinksandtaps.co.uk
3,7
Nella media
64 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Avoid at all cost
This is an example of the worst type of internet company - flashy looking website backed up by absolutely nothing.
I was originally delivered the wrong product after waiting 4 weeks. Then I had to wait ten weeks for the right product - but the one that was eventually delivered was an obsolete model. At that stage I gave up so am now the proud owner of an obsolete product for £1800.
Almost no communication. Zero customer care. Really doesn't deserve to be in business.
2 dicembre 2014
Non scritta su invito
Risposta di Kitchen Sinks & Taps
Thank you for taking the time to complete a review on our company. We are of course disappointed to hear that you are not happy with our service and have therefore looked into the communication with this order further.
We apologise for the error with your first tap being sent in the incorrect finish, and unfortunately due to Grohe updating their products this caused a delay on the correct finish being despatched.
The updates Grohe made were to their filters and the way they fitted. There was no change to the taps themselves and the tap you received will of been exactly the same. Grohe understand that the changes caused a lot of confusion and they are more that happy to send out an engineer to update you filter system to most recent model.
Kind regards
Lianne Birkenhead
Kitchen Sinks and Taps Supervisor
Worst service ever
i ordered a blanco sink and tap on 28th April. i got a email advising a delay and item to be stock on 8th. they have now been giving me excuse after excuse and still no sink and tap with me on 15th May.
they have sink in stock but dont want to ship seperatley because of shipping costs. i have fitters waiting to complete a job which was setup on their initial delivery date.
better to pay a few extra £'s and get better service.
15 maggio 2014
Non scritta su invito
Risposta di Kitchen Sinks & Taps
Thank you for taking the time to complete a review on our company. We are of course disappointed to hear that you are not happy with our service and have therefore looked into the order further.
When the order was placed we informed yourself that the sink and tap were out of stock and there would be a slight delay. Unfortunately the tap arrived damaged, therefore putting a few days onto your initial delivery timescale. This was rectified as soon as possible and once received all items were sent out on a next day carrier.
Please fee free to contact us if you have any further issues.
Kind regards
Lianne Birkenhead
Kitchen Sinks and Taps Supervisor
Blanco Sink
I purchased a Blanco sink which was competitively priced. The purchasing process was straight forward and you receive an e-mail with the expected delivery date which was great!. My expected delivery date was the next day but the sink arrived the next working day which was fine.
17 settembre 2013
Non scritta su invito
Total waste of time!
I ordered a sink from this company, easy ordering process. Delivery to husband's work address, where I have most things delivered.
As far as I was aware I just had to await delivery. A couple of days later I noticed an email from them. They had accepted the order and payment based on the item being delivered to another address, but then sent an email asking for a copy of my driving licence, credit card statement or utility bill. I have never heard of this type of request before and I have items delivered from a variety of retailers including Debenhams.
Apparently, this is a security check for them. Well what about my security, they expect me to send what they class as an 'official document' to an online company I have never dealt with before. Not taking that chance, so order had to be cancelled. Good job I hadn't ordered it just in time to be fitted!
7 aprile 2013
Non scritta su invito
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