Kirton Games Recensioni 

623
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Always very helpful and can source pretty much anything as long as it's in print. Prices very reasonable (less than GW prices). They run some great regular tournaments (GT and casual) and game nigh... Leggi di più

Valutata 5 stelle su 5

I had an absolutely fantastic experience shopping at Kirton Games! Their wide range of gaming products, combined with their knowledgeable and friendly staff, made finding what I needed a breeze. The l... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience in the store is always a great one. No matter who is working they are always eager to help, provide advice, encouragement and just generally honest kind people. These guys love what they... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

3D printed what I asked for. Only notable downside was I received no feedback on when to expect the items; until the postal service sent me an email a day or so before delivery. (Nothing from Ki... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di modellini

Scritti dall'azienda

Wargames and hobby superstore, Crediton, Devon.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

623 recensioni

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(623)

6 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Always a great experience buying from…

Always a great experience buying from Kirton, both in person and remote. The item I purchased was a mystery box.

It was dispatched promptly, packaging was excellent and the value of the mystery box was more than I had anticipated. This was my first mystery box purchase and was very happy with the result.

2 giugno 2024
Valutata 5 stelle su 5

Great shop

Great shop. Super helpful staff and selection of products. Very friendly and welcoming for new players.

11 aprile 2024
Valutata 1 stelle su 5

Dreadful company!

Awful service, awful customer service, would never use again

In response to their reply, it all boiled down to communication, which was appalling! Customers can maybe understand issues if that basic timely communication exists, which it didn’t in this instance. My review is not unfair at all, and attempting to regain some grace by saying they offered me a substantial good will gesture is underhand in the least- 20% off any further orders is hardly that 😡 The fact they thought I would ever use the company again after such poor service and communication this time is astonishing and shocking

2 marzo 2024
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Risposta di Kirton Games

Sue was impacted by an unexpected supplier's delay and whilst we apologised and offered a substantial good will gesture and a refund in full, she decided to refuse both offers. We supplied the order as soon as we could which was outside of our usual cycle. Hobby stores such as ours are sometimes liable to be impacted by suppliers who themselves were impacted by global shipping delays due to events delaying shipping. Sadly its our reputation that gets trashed with reviews such as these that feel a little unfair, especially when the team and myself sought to resolve the issue. However, I would like to say that we are sorry for the negative experience and the team have reflected on this.

Valutata 1 stelle su 5

Been over 3 weeks waiting for delivery…

Been over 3 weeks waiting for delivery and when it finally turned up it was someone elses order. Still haven't received mine

15 gennaio 2024
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Risposta di Kirton Games

Hi Ian, we dealt with you directly to resolve this with our apologies.

Valutata 5 stelle su 5

Great company

My delivery was delayed by a couple days due to the supplier (GW) sending it late, but Kirton Games gave excellent communication, and a voucher to make up for the delay. The delivery itself was quick and arrived well packaged, the price was great. Overall A+ service and wouldn't hesitate to recommend.

24 dicembre 2023
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Risposta di Kirton Games

Thanks for your order and review Dave. Really glad we could help and thanks for your understanding with the supplier delay.

Valutata 5 stelle su 5

Great communication

Great communication, Fast delivery once stock had arrived. Would definitely use again and recommend.

26 novembre 2023
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Risposta di Kirton Games

Thanks for your order and review Tony!

Valutata 5 stelle su 5

Great service all around

Great service, provided a gift voucher when preordered items didn’t arrive on time.

25 novembre 2023
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Risposta di Kirton Games

Thanks for your order and review- sorry about the delay but thank you for your understanding!

Valutata 5 stelle su 5

Brilliant shop

Brilliant shop, excellent customer service, great price so helpful can not rate this shop enough

29 dicembre 2023
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Risposta di Kirton Games

Thanks for your order and really glad we could help!

Valutata 1 stelle su 5

Order never arrived

Order never arrived. No communication or acknowledgment of emails. Shop elsewhere.

14 dicembre 2023
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Risposta di Kirton Games

Hi Chris, I've refunded your email for Gudetama: The Tricky Egg Card Game. As advised at point of sale, the item is on order with our supplier Asmodee. They've been delayed which is sadly out of our control.

Valutata 5 stelle su 5

Great Pre-Order Service!

I pre-ordered a couple of items that were very popular, having filled out an expression of interest form in them a few days before. I wasn’t expecting this, but as I’d filled out the form, they actually set aside the items for me, and gave me the best part of a week to make my decision on buying them or not once the pre-orders were live. This took all of the usual stress out of the limited pre-order process, and was really fantastic service. They then followed up this service with great communication regarding supplier delays. So ultimately, you couldn’t deal with a better games shop!

21 novembre 2023
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Risposta di Kirton Games

Thanks for your order Adam and I'm glad we could help!

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