Key2care Recensioni 

Please do not work for this company run away for your mental health they are very very terrible you will be overworked unappreciated and treated very badly

If I could give zero stars I would, appalling company to work for, my partner left her old job to improve herself and started with these people as a team leader, the was apparently training ( which she never got) for the office duties.she is experienced in care. She was there 3 weeks and never was shown what office duties there was.
The sacked her after 3 weeks and said that she wasn’t keeping up with her duties and was escorted off the premises like a criminal.
If you enjoy your work stay where you are, as it seems that if your not liked once youve started, they will make any excuse to get rid of you.

I previously gave Key2care a 5-star review. They had been looking after my mum in the UK. I live in Japan and due to Covid, poor health, etc. I hadn't been able to actually visit my mum in all the time K2C were looking after her, but my impression of them from abroad, via phone and email, was excellent, hence the 5-star review. Initially, they were visiting her twice a day to administer meds, but over time this was increased to four visits a day, so I was confident she was being well looked after. How wrong I was.

In April, everything changed. Mum was hospitalised, and on discharge they assessed her as no longer being able to live at home, so she went into a care facility. When I was finally well enough to go over and start clearing out her house, I was totally unprepared for what I found. When I entered, a rank smell hit me. The whole downstairs was festooned with cobwebs, live and dead spiders and dead flies. There were mouse droppings over the entire floor and most of the furniture. The living room floor was crawling with flying ants.

The downstairs was bad, but upstairs was a nightmare. Over the next few days, as I started to clear out the house, I discovered the cause of the smell: my mother had stuffed dirty clothes and soiled underwear everywhere - in cupboards, the wardrobe, under her bed, etc. The clothes smelt as if they had been worn for weeks and you can imagine the stench from the soiled underwear. In these bundles of clothes I found dead mice. This is where they had been nesting. I also discovered used tissues and toilet paper stuffed inside drawers, ornaments, pot plants - everywhere you could imagine. There were even pairs of used blue vinyl gloves everywhere, and I realised these must have been the carers' PPE that they'd put in the bin and my mum had taken out again and hoarded.

I was shocked, disgusted and very upset and angry to think that my mother had been living in these conditions even though she'd been getting care visits FOUR TIMES A DAY. It's been claimed the animal and insect infestation happened after she went into the home, but I don't believe for a minute it could have got so bad in so short a period of time. I have kept hamsters and mice as pets for years, so I know how much they sh!t! There is absolutely no excuse for the company to have allowed my mother to live in such disgusting conditions. I can't believe that with four people going in every day, NO ONE noticed the hoarded filth, especially as the smell was overpowering. In fact, I now have reason to believe that the carers did report it, but the management did nothing.

I'd like to add that on the day my mum was admitted to hospital, the K2C management didn't inform me. Even though it was one of their carers who found mum on the floor and called an ambulance, then called K2C, it was mum's neighbour who got in touch. When I emailed the K2C manager, she acted as if it was no big deal. In fact, as soon as my mother was no longer on their books as a paying client, the previously lovely communication with the management ceased abruptly. That mail from the manager was the last I ever received from them. They didn't even get in touch to ask how mum was - I got text messages from some of her carers asking after her, but nothing from the management. It was as if as soon as she was no longer a paying customer, they didn't give a damn. That was after about 2 years of caring for her.

I know some of the carers really tried their best (and the 2 stars here go to them), but the management were only interested in money and I suspect they ignored any reports from the carers on the state of mum's house because it was cheaper and more convenient for them to do so.

I feel so bad now that I trusted these people to look after her. When I have engaged a new solicitor, I shall be talking about options for legal action regarding neglect and endangering my mother's health.