Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I used them a good few times before and never had a problem so didnt have to deal with the customer service, but this time they sent out the wrong parts, all their fault, but they dont seem to want to... Leggi di più

Valutata 1 stelle su 5

Order placed and paid on 02/04/26, still nothing apart from order confirmation email. Have sent two emails, still to hear back. Phone number doesn't work, email is the only way to contact. Very disap... Leggi di più

Valutata 1 stelle su 5

I ordered a Paslode IM65A F16 2ND FIX angled finish nailer £469 on 21st March, which was supposed to be delivered by next working day. We are now 8th April and no sign of this order, even after numer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price an... Leggi di più

Dettagli dell'azienda

  1. Negozio di utensili

Scritti dall'azienda

Specialist supplier of professional power tools for the UK with 48 years in business.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

80 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Perfect!

Happy to have found this company. The only one who had these very popular UK made dehumidifiers in stock, so I bought 2!
Super speedy next day delivery via DPD
All communications above par.
Will definitely be using them again.

21 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

All Good for me.

I had a positive experience shopping here for the first time. Goods were delivered on time and they used DPD for their free shipping who are excellent in my area.
Price for the ordered saw blades were the best I could find. Will be returning again for my DIY needs.
Thanks Kelvin Team.

28 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

First class, exceptional service

First class, exceptional service by Kelvin Power Tools. Ordered a Senco drywall screwdriver from them which was delivered very next day. Very helpful and professional on telephone making sure I ordered what I needed. Thanks to Richie and Graham especially. Outstanding customer service

22 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended company

First time buying from this company, a excellent all round experience, Great product at a great price, very fast delivery using a quality delivery service, I will buy again from this highly recommended company

16 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service

I am very satisfied with this company,reliable and professional service. Every time I buy something from them is quick and easy service,I will recommend this company to other traders,great stuff

23 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Kelvin Power Tools worked very hard on…

Kelvin Power Tools worked very hard on my behalf when the courier company were falling very short of the expectations required
A special mention to the lady (Shirley) who dealt with the situation very well, an absolute star
And the price of the product was also very good

22 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Bosch 18v chop saw

bought a bosch 18v chopsaw i have to say kelvin power tools are amazing keeping you informaed of the delivery form the time you purchse the item i have used kelvin power tools many times and will continue to use them excellent company and service .

18 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

The best prices on the…

The best prices on the market(sometimes)😁. Fast delivery. I received the order in 2 days after placing it. I will definitely use them every time I need them. I recommend them.💪

9 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Great Value, Great service 11/10

I found Kelvins by chance online and saved almost 50% of the price of a Tungsten Mitre saw blade Vs Screwfix. The service was excellent communicated all the way through the process until it was delivered 11/10 will def use again highly recommend.

10 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Would not recommend

Very Disappointed with the service received. I ordered an item after receiving an in stock email only to be told at a later date that infact the item was on back order. After a wait of several days I was called to say the drill was discontinued and a refund given. Shortly after the refund was made I received another email informing me the drill was back now back in stock. Although this time the drill was listed at over £200 more expensive.

18 marzo 2024
Non scritta su invito
Logo di Kelvin Power Tools

Risposta di Kelvin Power Tools

Hi Nathan. Thank you for your review. What you were told is correct, the EY78A1 is obsolete and we/Panasonic don't have any stock left. Unfortunately there was a stock discrepancy which showed that we had one EY78A1 in stock when we didn't. This is the one that you ordered. You placed your order at 6pm on Thursday 14th March when we were closed. Richie called you on the Friday morning to let you know that there was a stock discrepancy and we didn’t have the tool in stock, but it was on back order with Panasonic, so he would chase it up with them and get back to you with an estimated date of when it would be back in stock. Panasonic replied to Richie on the Monday afternoon and told him that the EY78A1 is now obsolete and they have no stock left, so our back order would be cancelled. Richie called you on the Tuesday morning to let you know this and that he would process your refund. Unfortunately the same stock discrepancy happened after your refund was processed, where our system put one EY78A1 back in to stock instead of writing the stock off. It also updated our selling price according to Panasonic's latest cost price. So thank you for bringing this to our attention. We have now removed the EY78A1 from our website to avoid any further problems. Our apologies for any disappointment/confusion.

Valutata 5 stelle su 5

Competitive Price and Great Service

I would normally make a major purchase (in this case a Honda generator) from a national chain store (Screwfix, Toolstation Machine Mart etc). However, Kelvin Power Tools were marketing the Honda EU22i at a very competitive price. From point of order to the quick delivery was excellent. Kelvin Power Tools had also registered the generator guarantee on my behalf and even supplied the necessary engine oil with the purchase. Well done Kelvin Power Tools, I will have no hesitation in ordering from you in the future.

9 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Really good delivery fast but no email support

Really good delivery fast , if you try to email them and get no response check the spam folder! Seems Gmail flags their emails as spam

4 gennaio 2024
Non scritta su invito
Logo di Kelvin Power Tools

Risposta di Kelvin Power Tools

Hi Daniel. Greig replied to your email on the 27th December at 8.57am. He didn't receive a reply from you, so he sent you another follow-up email on the 29th December at 6.55pm. Again, he didn't receive a reply from you. Please check your junk email folder to see if the emails are there. If not, please call us on 0141 883 4794 and ask to speak to Greig.

Valutata 5 stelle su 5

Good customer service

Bought a Bosch charger and battery kit, which arrived promptly by DPD. The charger had a faulty fan. Customer service quickly sent me a postage paid return label, and arranged a replacment charger which arrived in good time. Good customer service when needed.

29 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Recommended.

This company are keen to keep me as a customer!
1. Ordered 2 Hikoki fan cooled battery chargers. As they originally come with the tool one tends not to want to pay a lot for replacements when the tool will last for decades.
2. These were over 1/3 cheaper than others
3. Postage was minimal at £3.20. Appreciate that.
4. They do have some poor reviews in which they explain any misconceptions, attempting to rectify.
5. My experience is that this company strives to do well and want to maintain a good reputation.

19th December 2023
1. One of the chargers had an erratic performance. Informed company that I would give it time as it may be a temporary hiccup. It died
2. Phoned company who arranged replacement.
3. It arrived next day!
4. Exceptional service when some companies just fail to understand that customers need reassurance.
I shall be buying from this company again.

10 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

The worst online service!

The worst online service!
When placing an order, I indicate the delivery address where I currently work, so as not to worry about how to deliver the tools to work, and in response I received that I had to go to the bank and receive an authorisation code so that my order could be processed. This is incredible stupidly.

12 settembre 2023
Non scritta su invito
Logo di Kelvin Power Tools

Risposta di Kelvin Power Tools

Hi Mikhail. We asked for the authorisation code from your bank for security reasons. Unfortunately, due to the high value of our products, we're a target for fraudulent orders. As your order was over £1000 and the billing and delivery addresses were different, it flagged up on our system that we needed an authorisation code from your bank in order to process your order. The authorisation code provides us with protection if an order turns out to be fraudulent. Once we've received the authorisation code from you, any future orders placed won't require an authorisation code.

Valutata 5 stelle su 5

Paslode repair

My paslode came back from Kelvin powertools today and I first thought they sent me a brand new nail gun.
When I sent it off it was covered in PVA and gripfil but they managed to get it all off. (Wasn't expecting it)
Will definitely be using them again.

21 luglio 2023
Non scritta su invito
Valutata 2 stelle su 5

Not the best experience

Not the best experience, I ordered 10 units on 20th January. I received only 3 units on 23rd. When I called them and asked them about it, they told me they have only 3 units available and remaining 7 units are backordered, and they will be available in maximum 2 days and you will receive email when we shipped them. Today, is 28th January and I still got no response from them.
Thing is, if you have only 3 units available why you are taking order of 10 units. Now, money is stuck for at least 5 days.

27 gennaio 2023
Non scritta su invito
Logo di Kelvin Power Tools

Risposta di Kelvin Power Tools

Hi Zahid. Unfortunately our website doesn't have the functionality to show the exact number of a product that we have in stock. If we can order a product from its supplier, then we won't limit the quantity of said product that you can buy. We'll immediately dispatch the quantity that we have in stock, order the rest from the supplier and dispatch as soon as we receive it. This usually takes a few working days, which is why you were told this. Unfortunately, Makita were out of stock of the chargers and were unable to fulfill our order. So we had to cancel and refund your order, which we let you know about.

Valutata 5 stelle su 5

Top-notch service at a great price. Many thanks.

I ordered a Bosch Cordless combi drill during the Christmas holidays at a really good price including free delivery.
The website stated that if I was happy to wait for my order to be processed on 4th January, I would receive an additional 5% off. I was happy to wait.
I can confirm that my order was subsequently processed on 4th January, as stated.
Emails were received from Kelvin Tools and the delivery company on the 4th and the drill was delivered in a nice secure box on the 5th.
Great price and great service. Really impressed!
Credit where it's due. Thank you.

5 gennaio 2023
Non scritta su invito

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