Had my fibre connection installed today. It was a tricky job getting the cable to the lower ground, but the engineer Carl was amazing, patiently problem solving and installing everything cleanly. Coul... Leggi di più
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The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out... Leggi di più
Kelly group driver drove aggressively and intimidated me, driving so close to me whilst doing 50mph, baby in back of car. Looking at other reviews explains a lot.
Our WiFi went down on Weds and it was established straight away that the problem was outside, EE told us on Fri afternoon that Open reach would attend on Monday which was disappointing. Then open reac... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
Informazioni di contatto
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Talked about the issue and explained
Talked about the issue and explained - completed fast and well. Great and Experienced service from Abdul
Odushoga
Hossain was very professional &…
Hossain was very professional & knowledgeable , he explained everything clearly and finally solved the problem. Thank you hossain for such a great service.
Brandon and Scott found an issue with…
Brandon and Scott found an issue with my broadband, and fixed it. Service was great!
Brennan kept me in touch with his…
Brennan kept me in touch with his arrival and was very friendly and informative when he arrived, the work was completed and again he informed me of what was happening, great service
Hossain is polite and…
Hossain is polite and peofessional.thank you
The engineer Brennan was amazing nice…
The engineer Brennan was amazing nice guy and got the job done thank you so much for fixing my Internet
First class service
First class service. The engineer Charlie Shoesmith identified the problem quickly to a connection box on the telegraph pole. Replaced box, and ran tests. All up and running. Thank you for a speedy resolution.
Review of Kelly Group visit
The engineer, Normunds who visited today was brilliant. Bang on time and very patient when explaining to me the problems with our connection and what was needed to sort this. He was also able to deal with the awkward location of our master socket and hub (in two different loft hatches!) without any problems or complaints!
On time and very professional
Hossain is a great engineer very polite and helpful & solved the issues we were having.
Hossain has been very helpful & gone…
Hossain has been very helpful & gone above & beyond to complete this work. I am really grateful for his help. Fantastic customer service!!
I’m a happy customer 🙏🏻
Hossain Was a very friendly and did his…
Hossain Was a very friendly and did his job perfectly.
Charlie Shoesmith came round today and…
Charlie Shoesmith came round today and sorted my broadband out. He was very helpful and explained everything he was doing in a very polite manner.
Very professional
Very professional. Knew what he was doing. Nothing to much trouble and very polite.
Stefanos and his colleagues Joshua came…
Stefanos and his colleagues Joshua came in to day they did an amazing job! I have struggled for over a week to get my broadband up and running couple of engineers came in but there was no solution But Stefanos went out of his way to help me and solve the issue! Finally we have WiFi thank you so much Stefanos you are a star
Charlie Shoesmith helped us bring our…
Charlie Shoesmith helped us bring our broadband back after we were without a connection. Great service
Poor WiFi signal
My engineer was Charlie, he was polite & friendly. Found 3 problems all resolved within an hour
Amazing
Amazing. Couldn't fault the member of staff. Think he was called Samuel. Fast efficient and knowledgeable.
Great Job from Imran at Kelly Group…
While having our broadband updated to fibre, we had Imran from Kelly Group come to carry out the works required. I was so impressed at the fact that despite experiencing technical issues he stuck around until the new system was fully functioning. That kind of mindset is hard to find these days so job well done ✅
Hossain was amazing and spent a lot of…
Hossain was amazing and spent a lot of time sorting out the problem with my broadband. He was polite and very considerate, I'm very grateful.
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