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Valutata 5 stelle su 5

Outstanding service, the staff and owner are absolute ledgends, their product are amazing. Will looking at their products first before going anywhere else. The owner went so far out his way to get our... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just Fitness is an excellent firm to deal with because Alex the salesman was courteous and friendly when discussing the pros and cons of the unit we wished to purchase. He gave us an honest descripti... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Received my Global FT200 Smith Machine Functional Trainer, had to wait due to Covid but it was worth it. I'm currently installing it now & the quality of workmanship performed on this Trainer is awes... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I'd been stuffed around by another company when trying to buy a treadmill. Just Fitness was awesome, great customer service from both sales and warehouse team. Quick and seamless transaction, not to m... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di attrezzature sportive
  2. Negozio di articoli sportivi
  3. Negozio di attrezzature sportive

Scritti dall'azienda

Huge range of Fitness Equipment available at Australia's best prices! Shop online & enjoy Australia Wide shipping or visit one of our Fitness Stores to try the equipment before buying!


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

265 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(265)

14 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I ordered some weights during the…

I ordered some weights during the corona virus lockdown from the just fitness online store.Order number and receipt were issued instantly, products arrived on the exact date listed on the website, confirmation email was sent upon arrival. Furthermore all enquiries were answered over the phone clearly and immediately. Very honest, reliable service with products of really good quality. Thank you, wishing you all the best.

15 settembre 2020
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Risposta di Just Fitness

Thanks for your feedback Aliki. Cheers!

Valutata 5 stelle su 5

Super supportive and flexible

Super supportive and flexible even during a lockdown. Went out of their way to make the process clear and easy for myself. Had the Equipment quick smart. Thank you to the customer service and delivery teams.

15 settembre 2020
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Risposta di Just Fitness

Thanks for your words of support Luke!

Valutata 4 stelle su 5

My order was processed extremely…

My order was processed extremely quickly and delivered to my door with helpful advice from the delivery guys (i.e. just take the cover off, don't take it out of the box entirely prior to set-up) within a DAY. One day. I didn't realize it wouldn't come already assembled, but it wasn't a great hardship either.

14 settembre 2020
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Risposta di Just Fitness

Thanks for your feedback Jen!

Valutata 5 stelle su 5

The Air Bike is terrific and the team…

The Air Bike is terrific and the team at The fitness Shop did a great job having the bike delivered ASAP under difficult COVID conditions. Cheers

17 agosto 2020
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Risposta di Just Fitness

Thanks for your feedback Mark. Appreciate your kind words.

Valutata 4 stelle su 5

Profile B50 upright bike

Cost of delivery was expensive. Product as described. Fast delivery.

16 agosto 2020
Non scritta su invito
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Risposta di Just Fitness

Thanks for your feedback Nicole. Unfortunately, due to Covid-19 and fitness being in high demand, in our effort to accommodate for faster deliveries, we have been using 3rd party couriers to deliver our fitness equipment in most cases causing the delivery costs to be slightly higher. The option for a free pickup from our warehouse is always there for future reference.
Regards,
Just Fitness

Valutata 3 stelle su 5

Works Well but Poor Design, hard to Assemble and has an Awful Instruction Manual

I'm giving you 3 stars not because you did anything wrong, the delivery was a bit over-complicated by your trying to over-manage it but the guys who brought my delivery were really good. The 3 stars are for the product, while the bike now I've assembled it works well, as an engineer the design in my opinion is poorly thought out. The instructions have that broken converted to English by an Asian person feel to them in places, the diagrams are tiny and are far too small to be of much use. The instructions don't make that much sense and combined with the small pictures are awfully difficult to follow. In the end, I threw them aside and built it myself. Also, we searched high and low for a plastic trim piece and we couldn't find it and lo and behold it was in the drinks bottle holder package. A small ring of plastic, exactly the same colour as the drinks bottle holder, wrapped around it and in the same package. But, by far the worst thing is the engineering behind bolting on the upright tubing that houses the cables, computer and handlebars. There are 5 bolts, 4 of which feed right through the tube but, you can't get 2 of them through because the tensioning cable mechanism is in the way. This is an awful design and could result in either not fitting 2 bolts or damaging the cable holder, I cannot believe that someone thought that this was a good design. Also, the instructions do not even mention that one of the pedals has a right-hand thread and the other is a left-hand thread. Of course, if you've ever had a bike you would know this but I'll bet many people don't and I would have thought worth mentioning. Overall, once assembled the bike works well but, it is a frustrating exercise to get it to that point and I cannot believe that you would sell a product that was so poorly designed.

15 agosto 2020
Non scritta su invito
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Risposta di Just Fitness

Hi Dave. Thanks for your feedback. We apologise for any inconvenience the item caused you. Hope you have it all worked out, otherwise please don't hesitate to get in touch with us on 1300 212 222 if you need help troubleshooting etc. Regards, Just Fitness

Valutata 5 stelle su 5

CROSS TRAINER

the cross trainer was better than I expected for the price and the staff were wonderful to deal with

12 agosto 2020
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Risposta di Just Fitness

Thanks Jessica. Enjoy your workouts!

Valutata 5 stelle su 5

Great product

We received our order within a few days of ordering online. Because we ordered on a weekend, we didn’t receive confirmation of our order or payment until Monday. That was a bit confusing. The bike was also a little challenging to build. But, we had it up and running on the day it arrived, and we’re very happy with the final result!

8 agosto 2020
Non scritta su invito
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Risposta di Just Fitness

Thanks for your feedback Rae. Glad it all worked out for you. Cheers!

Valutata 5 stelle su 5

Treadmill hire

Great customer contact during hiring process and pulled out all the stops to get me my hire prior to new enhanced lockdown restrictions. Delivery on time and helped right to the door. Treadmill is full size and works as expected. Very happy with product and service.

7 agosto 2020
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Risposta di Just Fitness

Thank you for your kind words Felicity. Best Regards!

Valutata 5 stelle su 5

Great bike

Really happy with my new spin bike! Great quality magnetic bike at a very reasonable price. Fantastic service, ordered on Friday delivered on Tuesday. Thank you!

31 luglio 2020
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Risposta di Just Fitness

Thanks for your feedback Sarah!

Valutata 3 stelle su 5

I thought the equipment would be more…

I thought the equipment would be more up to date but is an old one, narrow track, and manual set up etc - overall not so impressed with the hire equipment

28 luglio 2020
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Risposta di Just Fitness

Hi Padmini. As evident, you are hiring a treadmill. Hire means the unit is our property. They aren't always brand new and some other people have already hired it in the past. Its like renting a car, they don't take you to a showroom to pick a brand new car of your choice. Considering the fitness equipment is in extremely high demand, unfortunately at that time, it was the only size available and we don't have any record of you enquiring about the suitability of the item for you. Having said that, if you're not happy, please give us a call on 1300 212 222 so we can arrange a refund and pick up of the item.

Valutata 2 stelle su 5

Missing package

I bought a tread climber and Recumbent bike, they only delivered one of my packages, they said that they made a mistake at the warehouse and they forgot to load the driver.
My 2nd package was only delivered the following week, which was an inconvenience.
If my warehouse had forgotten to load a truck and the customer did not receive their delivery, I would ensure that they received the missed package the very next day. This was not the case for me, I was TOLD that they only deliver once a week in my area, hence delivery was not until the following week.

21 luglio 2020
Non scritta su invito
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Risposta di Just Fitness

Hi Gwen,
Thanks for your feedback. Considering the situation with the COVID-19 we are all going through at the moment, like many businesses, we are also amidst some challenges such as being under-staffed and with slow supply of stock from the factories overseas etc. As much as we would acknowledge your expertise in transportation and logistics, it is actually quite normal for the 2 items to be delivered at 2 separate times and sent out from 2 separate warehouses. As long as the delay is concerned, as per our company policy and the terms and conditions you accepted while placing your order, the delivery can take anywhere upto 14 days and we believe your items were delivered well within that.
Regards,
Just Fitness

Valutata 5 stelle su 5

Excellent customer service

Happy with the customer service, quick and easy to order online. Delivery was on time and within a couple of days of ordering.

21 luglio 2020
Non scritta su invito
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Risposta di Just Fitness

Thank You Tegan. Be safe and enjoy your workout!

Valutata 5 stelle su 5

Great Exercise Bike and Customer Service

Good Web site easy to navigate and Customer Service via phone Very Helpful.
Was informed how order going and Delivery time and delivery as per instuctions

21 luglio 2020
Non scritta su invito
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Risposta di Just Fitness

Thanks for your kind words Ian!

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