Jubilee Web Host Recensioni 142

Risposta di Jubilee Web Host

25 lug 2024

Dear Hamuza,

Thank you for taking some moment off your valuable time to rate and review our services. We sincerely appreciate it and can never take it for granted.

Whereas we would have loved to keep dormant/inactive accounts for two or more years as per your request or expectation, we find this a bit tricky for the following reasons:

1) cPanel, the hosting control panel we use on our Linux servers changed the billing model for their licenses. Unlike many years back, today cPanel bills based on the number of accounts existing on the server. Keeping tens of thousands of unsubscribed hosting accounts on our servers would only help to increase Jubilee Web Host's cPanel license costs when the company is not generating revenue from such accounts. Of course, the cPanel license is just a single example but there are other software licenses we use on these servers whose costs are dependent on the number of accounts on the servers. Not forgetting the strain that would be placed on the server resources like storage, RAM, computing power etc by these unsubscribed accounts. Therefore, leaving unsubscribed accounts on servers for two years would be a very bad business idea.

2) We are bound by industry standards and international, national and company-specific policies and best practices. It would for example be against international and national data retention policies for us to keep your data for two years without your consent. Of course, in this case, the consent would be in the form of a continuation of subscription or a request to us to extend your grace period. Otherwise, in the situation where you just keep quiet even after the several reminders we send, it becomes quite tricky.

In light of the above, we are sorry but we may not keep an unsubscribed hosting account account as per your request/expectation. We encourage you to always renew your subscription in time, and in the event that you are unable to renew in time, our sales and billing teams will always be glad to extend your grace period upon your request.

Best Regards

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Jubilee Web Host Team

Risposta di Jubilee Web Host

27 set 2022

Dear Oscar,

Thank you for spending part of your valuable time to review and rate Jubilee Web Host.

Kindly note that your domain (urbanmagazine.biz) was not sold. Rather, you delayed to renew it. As such, it was deleted from the registry and some other person registered it as a new domain with some other registrar different from Jubilee Web Host.

Please note that;

When a domain name expires, you have up to 30 days to renew it at the normal rate. This is called the grace period.

When the grace period expires, your domain is scheduled for deletion. This is called the redemption period. At this point, you can only regain access to the domain by paying a redemption fee.

If the redemption period expires without you paying a redemption period to restore your domain, it is completely deleted from the registry. At this point, the domain becomes available to anyone who wants to register it with any registrar.

Your domain (urbanmagazine.biz) expired on 30/06/2022. By the time your paid for its renewal on 18/09/2022, it had already been deleted from the registry and re-registered by someone else. As such, we could not process its renewal and thus refunded your money and advised you to choose another domain. We are glad you were able to choose another domain.

Kindly always renew your domains in time to avoid losing access to them.

Best Regards

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Jubilee Web Host Team