Jones & Chapman Recensioni 

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I am extremely disappointed with Sequence Letting Agency (Jones & Chapman letting subsidiary).
Since moving into the property, I have faced numerous issues including dampness, poor heating, and low water pressure. These problems were first reported in November 2024, but despite my repeated attempts to get them resolved, the issues still persist due to their unprofessional and untimely responses.

The property has become uninhabitable, and I have had to serve notice on the lease. However, Sequence is now demanding that I pay all bills until they find a new tenant, despite the 12-month contract. This is completely unacceptable.

I strongly advise against putting your trust in Sequence. Their poor communication and lack of professionalism have made this experience incredibly frustrating.

All bad reviews not surprised!

I have had a frustrating experience with the lettings department in the Prenton branch due to poor communication and a lack of professionalism. Emails are frequently ignored or followed up, and important information is not forwarded as it should be. The team seems disorganized and unresponsive, failing to follow up on queries in a timely manner. The overall customer service has been lackluster, with little effort to keep tenants or landlords informed. A more proactive and efficient approach is desperately needed to improve the quality of service. Unfortunately, based on my experience I would not recommend dealing with this department.

All rude staff aswel!

One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!

I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism.
Their handling of the sale was by far the worst I have experienced as an experienced Landlord. Save your money - avoid at all costs.

I have recently rented an apartment from Jones & Chapman and the service has been non existent!

Other than their interest in securing monies I have moved into a property that is dirty, has issues with various repairs that I was asked "did you not notice that during the viewing".

The viewing itself was shambolic as had been there less than a minute when was asked "do you want to go ahead today?!".

I don't know where any of the meters are or the bins!

I have been told that issues were being escalated to the landlord well over a week ago!

Please avoid them at all costs or specifically the Birkenhead branch! They should be ashamed of themselves!!!!

I have used the services of Jones and Chapman Allerton, Liverpool for more than 10 years. They have helped me to buy, sell and remortgage my homes during that time. Excellent service. Always answered my queries promptly, in person, by phone or email. Carried out market research information to provide me with up-to-date, value for money information. Extremely knowledgeable and very polite.

Bebington branch.
Went to view a property with Jones and Chapman at a prearranged time to have the door shut in my face as agent had other viewers. Attempts to escalate to senior managers met with resistance
Poor communication and customer service
Reluctant to return.

We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.

I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware

Recently, I had a negative experience with Estate Agency 349 Woodchurch Road, Prenton, Merseyside, CH42 8PE, regarding the sale of a house. I do not recommend them due to their extreme inexperience, unfriendly demeanor, slow response times, irrelevant questioning, excessive interference, and lack of understanding regarding legal requirements. I informed them that I could provide a completion letter and proof of address of where I live currently when necessary, but they seemed unaware of these basic requirements. Overall, I would advise against dealing with them as it was a waste of time.

Had my house up for sale with another Estate agent, Jones & Chapman phoned me week upon week trying to take over the services of selling my property.
When my 8 week contract ended with my existing Estate agent, I decided I would come over to Jones & Chapman based on their claims that they had "people queing up to buy in the area" and nationwide databases of people all waiting to move into the area" That was October 2023. I cannot stress how utterly disappointed and dissatisfied I am with the lack of viewings and servces I have received..so far I have had 3 bookings since October and none of them have showed up. Where have all the people they claimed were going to buy my property gone?.. they probably never existed in the first place, and when you inform them that their booking was a no show, nobody seems to care. Half of the time when you try and contact Jones & Chapman you can't get through, and if you are lucky enough to speak to somebody, you are told that somebody will phone you back...but they never do. I would not use this estate agent. Avoid
at all cost.

Had a very positive experience with Ann the sales progressor at J&C Liverpool, what wasn’t the easiest (or shortest) of sales/purchase Ann was always on hand to answer any questions and was always updating me every step of the way.

I would give 0 star if I could. I put an offer to a house in Little Sutton which they said the offer was accepted. I informed my solicitor, they asked for my funds, etc. Today (after a week later) the guy named “William Allanson” form Jones & Chapman called us saying “Sorry but there is a higher offer for the house”. I am so outraged. I now understand that they continued showing the house and getting new offers. This is unethical and unprofessional. Such companies and people should not be in the sector.
STAY AWAY and if possible DO NOT WORK WITH THEM especially the one located in Little Sutton/Ellesmere Port

I had an excellent tenant find service from Jones and Chapman , they throughly screened the tenants and were very professional from the photography stage to arranging for me to meet the prospective tenants .
A social thanks to Libby Holleron and Vicky ⭐️⭐️⭐️⭐️⭐️

We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.

Review form the landlord
Very happy with the service, thank you so much Vicki and Abigail for all your help and answering my questions and finding a new tenant

Absolutely disgrace they confirmed my viewing and I travel all the way in that hot weather and waited for about 45 minutes and one turn for when I phone them sorry that was misconomication !!!!!!!!and the other person said someone put his application
what a joke unprofessional absolutely fuming not even one star.

Unfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted.

Spoke to the branch manager who said they only have 1 viewing Clark, and they only work part-time. This means they can only do viewings on very few days.

Awful customer service, and goes hand in hand with when I almost dealt with them for a mortgage

Branch Manager was that arrogant that he couldn’t even stomach an apology

Church Road, Bebington. My sister it’s moving back to England from Spain, and has made a offer on a retirement home, and she and myself are extremely thankful for Octavia and her patient’s and helpfulness she is very efficient and caring. Thank you so much.

Absolutely horrendous from the word Go.
I am a tenant in Private Housing and have lived here 7 years (with numerous different estate agents along the way). Besides somewhat slow service from the previous Estate agents there has never been a problem when my Landlord switched.
Now however they took over as Estate agents midway though December where I had already paid my rent to the previous Estate agents at the beginning of the month. They are demanding payment for December and also decided to increase the December rent (Which is illegal, go to Gov.uk and check rent increases, they must give you a month notice before a rent increase if you are on a rolling monthly contract) and now, having paid them January's rent they are claiming they cannot trace the payment, even though I have sent them numerous emails with proof from my bank statements. They now claim I am in arrears by 2 months at the higher rate... Absolute Cowboys. There should be a minus 5 star on trustpilot for jokers like this company. I am not going to pay 4 months rent for the 2 months I have paid for. They should be banned from trading completely.