Have been a very pleasant experience, starting with the organisation, the reception and the staff. Totally enjoyed driving the electric Renault 4; smooth and nippy, the car had most of the option some... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeAbbotswell Road, The Autoplex., AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
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Excellent service, very friendly, James very knowledgeable about the car (Renault 4), everyone very helpful all round. Enjoyed the test drive. Nice to be able to do without having to go into dealers... Leggi di più
L'azienda ha risposto
Assistance in choice of car from sales personnel, Scott, was invaluable in helping my wife and I with our final decision on choice of car make and model. Follow up e-mails and phone calls, on any ques... Leggi di più
L'azienda ha risposto
I had a fantastic experience buying my new car, and I can’t thank James enough for all of his help. From the moment I walked in, James was friendly, approachable, and incredibly knowledgeable.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Centro revisioni per auto
- Riparazione e manutenzione auto
- Servizio auto
- Concessionario moto
- Rivenditore di auto usate
Scritti dall'azienda
At Specialist Cars Renault in Aberdeen, we are always delighted to welcome new and returning customers. As one of the most experienced and reputable Renault dealers in Scotland, we’re your one-stop-shop for any Renault vehicle needs. Whether you are in the market to purchase your first Renault, wanting to upgrade your existing vehicle or are looking to book your vehicle in for a service, we’re a trusted Renault dealer that will provide you with outstanding levels of customer ser
John Clark Motor Group
Scritti dall'azienda
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informazioni di contatto
Abbotswell Road, The Autoplex., AB12 3AD, Aberdeen, West Tullos Industrial Estate, Regno Unito
- 01224 677 800
4,7
Eccellente
408 recensioni
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Elderly, disabled mother misled into buying used car under false pretences
John Clark Renault Aberdeen sold my elderly, disabled mother a second hand Vauxhall Combo in November 2025. This car was purchased to better accommodate their disability needs. She was advised by a family member to check whether the car had a wet belt, two separate members of staff (Scott and Ross) specifically told her it had a drive chain (this is not terminology she would know and was simply relaying what she had been told) rather than a wet belt and she paid cash for the vehicle.
Imagine our surprise when she took it to Albyn Garage in August 2026 to see about an oil warning light that was showing, to be told that it was caused by the wet belt beginning to deteriorate (the car is approaching 30,000 miles)!!!
We subsequently complained to John Clark Renault, who have now agreed to cover the cost of replacing the wet belt in rectification. Fair play to them, however this process could have been avoided and a lot less of everyone's time wasted had they provided the information requested prior to sale.
I am writing this review as she felt pressurised to leave a good review at the time, which is now clearly not a fair representation of her experience.
21 agosto 2026
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Risposta di John Clark Motor Group - John Clark Renault
Good morning Catriona, thank you so much for taking the time to leave your honest feedback. I'm sorry that the experience you and your mother had was not the standard that we aim to provide but I am glad that the team have since been in contact with you to rectify this for you. Kind regards, Lisa
James was very helpful and friendly an…
James was very helpful and friendly an asset to the company
2 agosto 2026
Risposta di John Clark Motor Group - John Clark Renault
Thank you for the 5-star review Mrs Webster!
We're delighted to hear James made such a positive impression during your experience with John Clark Renault
It's lovely to know you found him both helpful and friendly, and we're sure he'll be delighted to hear your comments!
Thank you for taking the time to recognise James and share your feedback. We look forward to welcoming you back in the future!
Lesley
Great Experience
I had a fantastic experience buying my new car, and I can’t thank James enough for all of his help.
From the moment I walked in, James was friendly, approachable, and incredibly knowledgeable. He took the time to answer all of my questions, explained everything clearly, and never made me feel under any pressure. He was patient throughout the whole process and made what can often be a stressful experience feel easy and enjoyable.
Nothing was too much trouble, and his communication was excellent from start to finish. He genuinely wanted to make sure I was happy with my choice and went above and beyond to ensure everything was perfect before I drove away.
I would highly recommend James to anyone looking to buy a car. His professionalism, honesty, and outstanding customer service made all the difference. Thank you again for making the whole experience such a positive one!
30 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Good afternoon Karen, thank you so much for taking the time to leave us a five star review! We're so glad that James was able to make the entire process stress free for you and that he managed to help you find the right car! We hope you're enjoying driving your new car! Kind regards, Lisa
Very good at job James excellent…
Very good at job James excellent service over the years I have been co.ing here
27 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Thank you for the 5-star review Mark!
We're delighted to hear you've continued to receive excellent service from James at John Clark Renault over the years!
It's especially lovely to receive feedback from a returning customer, and we're pleased James has consistently looked after you so well. We'll be sure to pass your kind comments on to him.
Thank you for your continued support, Mark. We really appreciate your feedback and look forward to welcoming you back again!
Lesley
Good interaction with James
Good interaction with James. Helpful and knowledgable of the brand
26 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Thank you for the 5-star review Daryl!
We're delighted to hear you had such a positive experience with James at John Clark Renault!
It's great to know you found him helpful and knowledgeable, and that he was able to provide the information you needed during your visit. We'll be sure to pass your kind comments on to him!
Thank you for taking the time to share your feedback. We look forward to welcoming you back again in the future!
Lesley
Renault 4 test drive
Tried the Renault 4 and was pleasantly surprised.
26 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Thank you for the 5-star review Michelle!
We're delighted to hear you enjoyed your Renault 4 test drive and that the car was such a pleasant surprise!
Thank you for taking the time to share your experience with John Clark Renault. We really appreciate your feedback and hope to welcome you back again soon!
Lesley
Have been a very pleasant experience
Have been a very pleasant experience, starting with the organisation, the reception and the staff. Totally enjoyed driving the electric Renault 4; smooth and nippy, the car had most of the option someone will look for in a car. Spacious enough and on the same time a good size to make the parking and the participation to the traffic very easy. Would recommend giving a try!
26 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Thank you for the fantastic 5-star review Simona!
We're delighted to hear you had such a pleasant experience with John Clark Renault, from the organisation and welcome through to your time with the team!
It's great to know you thoroughly enjoyed driving the electric Renault 4 and were impressed by its smooth performance, practicality, space and ease of driving.
Thank you for your recommendation and for taking the time to share such detailed feedback. We're so pleased you enjoyed the experience and hope to welcome you back again soon!
Lesley
Excellent service
Excellent service, very friendly, James very knowledgeable about the car (Renault 4), everyone very helpful all round. Enjoyed the test drive. Nice to be able to do without having to go into dealership.
26 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Thank you for the fantastic 5-star review Roland!
We're delighted to hear you enjoyed your Renault 4 test drive and received such friendly and helpful service from the team at John Clark Renault!
It's great to know James was able to share his knowledge of the Renault 4 and answer your questions.
We're also pleased the test drive could be arranged conveniently without you needing to visit the dealership.
Thank you for sharing your experience. We'll be sure to pass your kind comments on to James and the team!
Lesley
Car sales personnel.
Assistance in choice of car from sales personnel, Scott, was invaluable in helping my wife and I with our final decision on choice of car make and model. Follow up e-mails and phone calls, on any questions we had, were answered promptly and thats at any time of day.
13 luglio 2026
Risposta di John Clark Motor Group - John Clark Renault
Thank you Gordon!
We appreciate your kind words about Scott's invaluable assistance in helping you and your wife choose the right car and we will feed this back to him.
We're delighted to hear that our customer-centric approach and reliable support made a positive impact on your experience. We appreciate your feedback and look forward to serving you again in the future!
Lesley
bought a brand new 25 plate Renault…
bought a brand new 25 plate Renault traffic , once collected I noticed the steering wheel was off centre while driving in a straight line took van back I was told the issue was fixed, later i noticed the drivers front wheel was wearing irregular so contacted them again and was told they couldn't do anything about it so I had to take it else where and it was found the wheel alignment was way off, the van has never been kerb,d or had any knocks this was the way I got it from the factory, worst thing about it the back wheel is off and its fixed can't be adjusted poor show from a van straight from the factory
so basically I've just been fogged off after handing them near 30K
I have the report/printout from garage that carried out the diagnosis and repair
2 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Good afternoon David, thank you for taking the time to leave your honest feedback. We're sorry to hear that you had issues with the van that you purchased and we were not able to meet your expectations in finding a solution. We will pass your comments back to the service team. Kind regards, Lisa
5 stars James has made getting a new car so…
James has made getting a new car so easy amazing experience professional & friendly from start to finish
14 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Good morning, thank you for taking the time to leave a five star review! We're glad to hear that the process of getting your new car was easy thanks to James! Kind regards, Lisa
Scott at Renault was a joy to deal with!
13 luglio 2026
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Risposta di John Clark Motor Group - John Clark Renault
Good morning, thank you for taking the time to leave a five star review. We're so glad to hear that you had a great experience with Scott! Kind regards, Lisa
Really good people talking to me Alan…
Really good people talking to me Alan and Andrea explained everything I needed to know
11 luglio 2026
Risposta di John Clark Motor Group - John Clark Renault
Good afternoon Andrew, thank you so much for taking the time to leave us a five star review. We're delighted that you fund both Allan and Andrea helpful on your visit and will share your feedback. Kind regards, Lisa
A very good experience
A very good experience from James who was very knowledgable and patiently answered our numerous questions. Test drives given to my wife and I. We knew which car we wanted, with trade in which went very smoothly and our Symbioz delivered as promised.Couldn’t have asked for more.
2 luglio 2026
Risposta di John Clark Motor Group - John Clark Renault
Good afternoon Ian, thank you so much for leaving us a five star review. We're delighted that James provided such a great experience for you when buying your new Symbioz! Kind regards, Lisa
Very poor customer service
Very poor customer service, never return phone calls, rude when you do manage to speak to someone, youre previous car finance takes ages to be settled, so prepare to pay another installment of your old car, even after you have signed it over to Renault. Shambles of a showroom in Aberdeen
1 luglio 2026
Risposta di John Clark Motor Group - John Clark Renault
Good afternoon Steven, thank you for taking the time to leave your feedback. We are really sorry to hear that you didn't have a good experience with us, it seems as if communication wasn't clear on a number of things. We'll be sure that this is passed on to the team so that they're aware. Kind regards, Lisa
All the staff at JohnClark Renault…
All the staff at JohnClark Renault Aberdeen are very approachable and a special thanks to Alijan Ismayilov who was my salesman who 3answered all my questions
30 giugno 2026
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Risposta di John Clark Motor Group - John Clark Renault
Good afternoon David, thank you for taking the time to leave a five star review. We're so glad that Alijan was able to help you with all the questions you had! Kind regards, Lisa
Risposta di John Clark Motor Group - John Clark Renault
Good afternoon, thank you so much for taking the time to leave us a five star review. We're delighted to hear that Nicole did a great job helping you with your purchase! Kind regards, Lisa
Our Enjoyable Visit to John Clark Renault !
From the first day when my wife and I visited the Showroom until the day we purchased our new Renault Magane we were made very welcome. The staff were very friendly and not too overpowering (which sometimes happens). The friendly atmosphere and the great Coffee machine helped 👍.
All of the staff we dealt with were knowledgeable, extremely courteous and very helpful.
All in all, I think that the friendliness of the staff helped make up our minds on the purchase of our new car !
The Megane itself is a super nice car to drive and we are happy that we bought this car.
Thanks to all who took care of us at John Clark Renault 👍
19 giugno 2026
Risposta di John Clark Motor Group - John Clark Renault
Thank you for the 5-star review, Norman!
We're delighted to hear you and your wife had such an enjoyable experience with John Clark Renault.
We're also delighted to hear you're enjoying your new Renault Mégane and that the overall experience helped make your decision an easy one.
Thank you for taking the time to share such thoughtful feedback. Your kind words mean a great deal to the whole team, and we truly appreciate your recommendation. We wish you many happy miles in your new Mégane and look forward to welcoming you back in the future!
Lesley
Car bought in Aberdeen, Renault branch
Had a great experience with John Clark, Renault, Aberdeen…Stuart Mitchell dealt with me & he was friendly, professional & very helpful. Would definitely recommend this company. Also dealt with Inverness branch too who were the same, all staff involved especially Thomas.
15 giugno 2026
Risposta di John Clark Motor Group - John Clark Renault
Thank you for the 5-star review, Nancy!
We're delighted to hear you had such a great experience with John Clark Renault.
It's wonderful to know Stuart Mitchell provided friendly, professional and helpful service throughout your purchase at our Aberdeen branch. We're also pleased to hear you received the same high standard of customer care from the team in Inverness, especially Thomas.
Delivering a consistent and positive experience across our dealerships is something we take great pride in.
Thank you for taking the time to share your feedback and for your recommendation. We'll be sure to pass your kind words on to Stuart, Thomas and the teams involved. We hope you enjoy your new car and look forward to welcoming you back in the future!
Lesley
Everyone was so helpful James and…
Everyone was so helpful James and Mathew were very professional and explained everything and answered all my questions.
16 giugno 2026
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Risposta di John Clark Motor Group - John Clark Renault
Thank you for the 5-star review, Anne!
We're delighted to hear you had such a positive experience with John Clark Renault.
It's wonderful to know James and Matthew were so helpful throughout the process, taking the time to explain everything clearly and answer all of your questions. Ensuring our customers feel informed, comfortable and supported is something we take great pride in.
Thank you for taking the time to share your feedback with us. Your kind words are greatly appreciated, and we'll be sure to pass them on to James and Matthew. We hope you enjoy your new car and look forward to welcoming you back in the future!
Lesley
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