Jewels Airport Transfers Recensioni 

189
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Got taxi’s from Kent to Gatwick. Lovely guy named Mr Khan to the airport. Kind and friendly. Helped us with our bags, excellent driver and the same can be said for the lovely Umar. Great communicat... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After a long flight, we booked Jewels airport transport to take us home from Heathrow. The driver was there before we had our bags, notifying is that he was already in place waiting. The driver was co... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our driver was very professional and arrived a few minutes early for our drive from a hotel near Heathrow to Southampton. The vehicle was very clean and comfortable for the two of us. Much more pleas... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our driver was courteous, easy to locate after responsible communication with us as promised. He did not know about our special instructions which we asked Jewel to notate which was to give us 2 ho... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio taxi
  2. Servizio di navetta per l'aeroporto
  3. Servizio di taxi con minibus

Scritti dall'azienda

Jewels Airport Transfers UK specializes in Airport Taxi Transfers services to and from all UK Airports & Cruise Ports for Individuals & Groups. Book Online & Get Instant Quotation for all types of airport taxi transfers.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

189 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(189)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I've used Jewel airport taxi before and…

I've used Jewel airport taxi before and have highly recommended them. Efficient and friendly booking either online or by phone. Absolutely 100% reliable.
Drivers are courteous, professional and friendly.
Easily contactable company 24/7.
I will only use this company for my airport transfer needs.
Thank you Jewel Taxi company!!!

11 settembre 2024
Non scritta su invito
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Risposta di Jewels Airport Transfers

Thank you for sharing such a great review. We look forward to working with you again soon.

Valutata 5 stelle su 5

Good service

Good service overall it's a good experience

4 settembre 2024
Non scritta su invito
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Risposta di Jewels Airport Transfers

Thank you for the positive feedback and for taking the time to review us.

Valutata 5 stelle su 5

The driver was very polite

The driver was very polite. He was very punctual and drove us safely to our destination. Had an amazing experience 😁

4 settembre 2024
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Risposta di Jewels Airport Transfers

It is great to hear you had an amazing experience with us. Thank you for taking the time to review.

Valutata 5 stelle su 5

Great Service.

Great Service.
Arriving after a long flight and it was nice to be greeted by a happy and polite person.

31 agosto 2024
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Risposta di Jewels Airport Transfers

Thank you for the positive feedback.

Valutata 5 stelle su 5

5 star experience

Very professional,great customer service,driver was courteous and had a lovely clean car .
Will definitely be using them again . I highly recommend them to anyone who is looking to book.

6 settembre 2024
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Risposta di Jewels Airport Transfers

Thank you for your feedback. We hope to serve you again.

Valutata 1 stelle su 5

Unreliable and stressful!

I chose this company because it had good ratings and the website does specify that they know delays happen and that they monitor the flights to ensure that someone is waiting for us at the airport when we get back.
Not so.
Driver was not at the UK airport when we got back from our trip. I had to call him myself ( the company provides you with the driver's number near the time of the flight) and he basically told me off because the flight was delayed. After me calling him again/ messaging him, I received a brief text about him " being on his way". After waiting a while, I had to call Jewels Airport instead- they were apologetic and helpful, and they got in touch with the driver, who then called me to give me clearer instructions. Still, we waited well over an hour on the whole. Unfortunately, it didn't stop there.
The company offered a £20 refund and apologised again ( fine, although not a massive sum considering their claim that " they monitor delays closely to make sure the driver is there to pick us up"). Two days later, the driver texted me to complain that the £20 had been taken off their fee. Not only am I unhappy about the driver getting in touch directly with me ( for obvious reasons, they have my home address), but why is the company taking money off the driver's fee? This is bound to create resentment! I will not use again, and would certainly not recommend!

15 luglio 2024
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Risposta di Jewels Airport Transfers

Hello,

I am absolutely shocked that this driver has contacted you after the above mentioned journey.
It is totally unethical and against the code of conduct laid out in licensing regulations.
This should never, ever happen and I apologise profusely that you have experienced this.

We used a licensed supplier for this journey and informed them that we would be deducting the £20.00 for your waiting time, which they agreed upon.
The driver they assigned for this journey should only be communicating with the operator, they should not be contacting the passenger with any grievances.
We have reported this matter to the supplier, who will be asking their driver to come to their premises to explain his actions.
It is quite possible that the driver will be reported to the licensing authorities.

We take this matter incredibly seriously and I apologise for any distress this situation may have caused you.

Yours sincerely
Jewels Airport Transfers

Valutata 5 stelle su 5

This was the first time we had used…

This was the first time we had used Jewels for transfer from Manchester Airport to Leeds and we were very happy with our pick up and journey at 2.20 am. Everything worked well once we found the minibus pick up area. The driver was very helpful and polite and we had a relaxing 1&half hour drive home. Our only complaint would be that we thought we had booked a saloon and the minibus seats were nowhere near as comfortable as we desired after many hours of travelling.

4 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service #London from Sout Hampton

we coordinated this from our ship as it was docking into Southampton city terminal. Our driver was on time dressed very sharply in a nice black passenger van, which was very clean and roomy for the four of us. We left Southampton and had very pleasant conversation and the driver made a slight detour and let us stop at Windsor Castle for 15 to 30 minutes to see the outside. Take some and just walk around.. We continued our trip into central seeing many of the things on the way to our hotel. It was amazing very cost-effective and we will be using them again on our trip back to Heathrow later in the week. Thank you for a great experience coming into London for our first time.

8 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

AVOID - Unsafe for pets and awful customer service

I wish I could leave zero stars! AVOID at all costs. I rang in advance to speak with this company about a very long transfer (Bath to Holyhead) for my move to Ireland with my cat. They said no problem, so I booked everything up and prepaid. Flash forward to 48 hours before the journey, and I still had no confirmation, so rang up and was told I needed to pay for a larger car and also that my cat would only be allowed in the boot. I wasn't willing to lock my cat in a car boot for 5+ hours, and was shocked nobody told me these apparent rules during my call or at the time of booking, so decided to cancel and was told I'd need to pay a late cancellation fee despite the entire error being the fault of this company who don't communicate their pet terms to customers. The man in charge was extremely rude to me, with not a care in the world, and I've been left paying much more money to change my entire international travel plans last minute to rent a car myself. By the way - I rang a taxi company in Wales who do third-party work for this company and, while they didn't have availability for my journey last-minute, they said they have had all sorts of issues with this company themselves. Absolute shambles and a really negative, unfriendly experience all around. Do not book them for important journeys, or for any journey with a pet unless you fancy locking your pet in a car boot.

11 aprile 2024
Non scritta su invito
Valutata 3 stelle su 5

Manchester sitpot pick up

Overall quite good. I paid for a meet and greet and no one was there initially. On the reservation confirmation I had been given three driver's number so called him. He said he had been reassigned to somewhere else. I never had an updated number. I called the main office and was then contacted by the actual driver who was lovely.

27 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Perfect Pickup Experience

We received a call to inform us of a 5 min delay due to traffic. The vehicle arrived when predicted and the driver was polite, pleasant and helpful. The car was clean and spacious. We arrived on time at Manchester Airport and are very happy with the overall experience.

9 marzo 2024
Non scritta su invito

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