Jet2.com & Jet2holidays 

Boarding is a free-for all mess, and the staff at the gate on both legs were rude and useless. Crew were fine.
Both flights were delayed by an hour.
But worst of all was the we had booked transfers and the return transfer didn't turn up and we were lied to about it. And they are now saying we were a no show when it was them. We waited over 1 hour for it.
Customer Service to complain is only possible in writing - no phone number.
They owe us the taxi fare.
Never again Jet2.

My experience with Jet2 Holidays was very disappointing. The staff I dealt with were unprofessional and unhelpful throughout my trip. I expected better customer service for the price paid, and unfortunately I would not use their services again or recommend them based on my experience

Jet2 holiday is an absolute disgrace of a company for refusing Muslims to fly from grand canaries to London. Can’t believe I’m having to write this review in 2026 as the staff had prejudice towards people of colour. Shocking to see this from an Airline. Well done for being the first Racist airline

I am a regular flyer with Jet2 and have never had any issues. Booking via the app has always been easy for me and when I had to change a flight the customer service was fantastic. The staff are always polite and accommodating. Personally I think they are 100% better than other airlines that I have flown with. Just booked my next flight😊

Absolutely disgusting service would never in a million years book with these again😡
Jet2 should be ashamed of the service (or lack of) they provide and charge customers for being mugged off. Avoid at all cost !!!

Too late Ive already booked my holidays early!! £1000!! For flights?? I get punished for booking early!! Then you make flights cheaper later on to fill your planes!

I recently travelled with Jet2 Holidays on a flight from Manchester to Porto, and the experience at the gate was extremely upsetting and embarrassing.

We had checked in online and were told at the counter that we did not need to do anything further because we had no checked baggage. We passed security and immigration without any issues and went to the gate as instructed.

However, when we approached the gate desk, staff suddenly asked us to come aside and wait in a separate seating area, saying there was a “system problem” and that our details had not updated online. We were left waiting for around 20 minutes while staff repeatedly made calls and discussed our case, while all other passengers were allowed to board normally. It felt as though we were being treated as if we had done something wrong, which was humiliating and stressful, especially with only a few minutes left before departure.

Eventually, we were told that the system had been updated and that we could board, with a brief apology. But the way we were singled out and made to wait without a clear explanation left a very negative impression. What should have been the start of a relaxing holiday became an unnecessarily stressful and uncomfortable experience.

I hope Jet2 reviews how situations like this are handled so that no other passengers feel unfairly singled out or distressed while travelling.

Hotel Museum Budapest, no Jet 2 presence. We tried the customer service WhatsApp ( prior to this lots of great Jet 2 holidays ). Jet 2 said sort all your issues direct with hotel despite us having a contract with Jet 2. Hotel not interested in sorting, and just fobbed us off. If Jet 2 aren’t prepared to sort, we’ll escalate to the independent regulator.

My husband is seriously I'll in hospital after suffering a cardiac arrest, phoned jet 2 to cancel our holiday they have to speak to him, after advising numerous staff members he is unable to talk to them, I sent a letter in from the hospital stating this, lots of phone calls unable to speak to a supervisor or manager, I am still waiting for a refund.

Absolutely the worst flight I have ever experienced as soon as they heard my dads name “Ali” they started treating us bad but wait till you hear how they didn’t let us board the flight bcs it was “packed” and white ppl after us could I need my money back now pls someone shut down this company at once

 Waste of money 💰 bad service 🤮

My Muslim friends had a deeply upsetting experience with JetPrivilege. They believe they were treated unfairly and that their religion may have played a role in their removal from the flight. If that is what happened, it is completely unacceptable.
Every passenger deserves to be treated with dignity, respect, and without discrimination. We hope JetPrivilege conducts a full and transparent investigation into this incident and explains what happened.
Until this matter is properly addressed, I will not be using JetPrivilege, and I encourage others to consider this incident carefully when choosing a travel provider.

Bad experience en Gran Canarias no recomiendo

Please see my update below, (original Complaint) Crap service. Call to book a holiday, phone answered in minutes. Can't call with a problem. Only option is to email problems and response is "we normally respond in 28 days". The idea of a package offering you a better service is nonsense. I'm done with Jet2 and their Indulgent Escapes. Crap service. (Update) To be fair, once customer services / support got involved they did try to resolve. My issue was having to use email to register a complaint and the "we normally respond within 28 days". Sales are open 24/7 but not complaints.

The good, great flight out to Kalamata, lovely hotel, we chose to book an extra week, really easy and Jet2 were great.
The BAD,left on our own ( along with multiple flights to other UK Airports) Kalamata airport was chaos, jet2 new it was chaos, but left us anyway,we were on our feet for 4 hours, this time of year jet2 customers are (mostly) of an elderly age, but they did not care,left us anyway.
3 stars is Generous !

Our holiday was cancelled, and we believe we were treated unfairly because we are Muslim. This experience left us feeling shocked, humiliated, and deeply disappointed. No customer should ever feel discriminated against because of their religion. We hope this is investigated so that no other family has to go through the same experience

They need to respond to the allegations from aslemsouria in relation to the somewhat disgraceful handling of an over booked flight.
From what the videos show the staff where just appalling. I always thought Jet2 put the customer first but obviously not.

Racism in their flights and they will search any problem to refuse your flight

Fantastic holiday just as advertised.
Fantastic service when we had to take a passenger off less than 24 hours before flight. Very friendly staff and excellent prices

Check in was great, nice friendly staff. Both flights were delayed by 2 hours and it just seams that Jet2 are not as good as they used to be. A 1st world problem but the on board service and general demeanour of the staff is nowhere near what it used to be. You certainly don't see any smiling faces anymore.