I would never buy another thing from this store! I bought a mattress 6 months ago and it sinks in the middle and they won’t do anything about it! They don’t back up their customers so beware! They don... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I walk into the store looking for a mattress protector. They sell me on this “Dream Cool” mattress protector that has “cooling fabric” so that I can sleep on my bed that has phase changing material. I... Leggi di più
L'azienda ha risposto
We purchased a table and chairs 2 years ago along with the extended warranty. We liked the set very much. Recently, 2 of the chairs started cracking and wearing away at the corners. We filed a claim a... Leggi di più
I’m a returning customer who spent over 7000.00 with these guys. Recently I reached out to the furniture protection plan that Jerome sold me. Those people were 100% scammers and Jerome’s most definite... Leggi di più
L'azienda ha risposto
1,7
Pessimo
24 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 27% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
This store RIPS YOU OFF
This store RIPS YOU OFF. Bought what I thought was a leather sofa from them. Not even 2 years later, the “leather” starts flaking off. Come to find out what they lie & say is 100% leather is actually some bonded leather crap!! Don’t buy from this deceitful company. They’ve already paid out a class action lawsuit against them.
8 giugno 2022
Non scritta su invito
we bought $2200.00 worth of furniture from Jerome's Store on Morena Blvd.
# years ago we paid 2200.00 for living couch & loveseat Italian leather. Electric. It turned out to be from china and wasn't Italian leather. It was terrible. After fighting with them Betty said come down and we will give you new furniture, well we have had this furniture for 1 year and they put a zipper in the loveseat cushion that's for clothes and of course it broke. and all the pillows have feathers coming out of them. I think they are a dream mattress store now and Jerome's son took over. I want the zipper fixed in the loveseat as we paid you 2200. for this too.It was a couch & Loveseat & rug. You guys rip off everyone. You changed your name from Jerome's Furniture ro "jerome's worse mattress in thee world. Plus you get all your stuff from China..your family never made the furniture!. I will leave you bad feedback everywhere I can until my love is fixed. Christopher & Dianna Rottner in San Diego, Ca. 92110 (Morena Store)
6 dicembre 2021
Non scritta su invito
We purchased a table and chairs 2 years…
We purchased a table and chairs 2 years ago along with the extended warranty. We liked the set very much. Recently, 2 of the chairs started cracking and wearing away at the corners. We filed a claim and the guarantee was denied. Very disappointing.
23 settembre 2021
Non scritta su invito
Buy your mattress elsewhere!
If you are in the market for a new mattress, do not go to Jeromes. There is no sleep trial or returns allowed. With some haggling, they might let you exchange for an exorbitant 25% restocking fee. You can't reach their corporate offices as I tried to on three separate occasions sitting on hold for an hour each time before the system hangs up on you. Additionally, the customer service representatives at the store do not identify themselves when calling and overall were very unprofessional to deal with making promises that were not kept much like car salesmen.
My story with them is as follows. I wanted to get a firmer mattress and came upon their opulence firm mattress in their showroom which reads firm on the display. It seemed comfortable at the time but the one I had delivered to my home felt like sleeping on a boulder. I returned to tell them I had made a mistake and discovered that this mattress in reality is an extra firm mattress which is hidden at the bottom of the mattress and only visible if it is lifted out of the displayed bed frame. They outright refused to even consider an exchange until I had given the mattress at least 30 days time to be broken in. So after 30 very uncomfortable sleepless nights, they finally allowed me an exchange with a $280 restocking fee.
Bottom line: Don't waste your time and buy your mattress elsewhere!
9 agosto 2021
Non scritta su invito
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