IWC Probate and Will Services Recensioni 

The service provided was fine, however when the important documents were returned to us they were put in an envelope that didn’t allow the full address to be viewed. Our post lady had to rip the address window to view the first line of the address. I contacted IWC to advise them of this issue and have been ignored (contacted 06/07 and still no response 03/08 when replies were received very quickly previously)

The medallion stamp was fine and came through quickly but as the documents were returned carelessly I wouldn’t use them again. Copies of bank statements, passports and various other copies of documents holding sensitive information could have ended up anywhere.

Edit following reply:
I understand the service was provided within timescale for the price quoted, this was not in question. I believe I portrayed correctly within my review the service was fine for the stamp and quick. The issue was due to the return of the documents, I refute your comments regarding the postal service chosen for return, as this has no bearing on the complaint regarding envelope/return.
The point I am making has been missed, again I will explain. As you know, the documents returned to me included sensitive personal information. Therefore, returning in the way you have (envelope with no first line of address viewable) is careless.

You may view this as a harsh review, however, I stand by what has been said. You have every right to defend your business, as you have, but I think the nature of your comment regarding premium return option shows you haven’t understood why I have left a review and attempting to attack my choices does nothing to excuse the facts.

I gave the business the benefit of the doubt to apologise for the mailing issue, via email alerting you to the problem. Your staff didn’t acknowledge this, therefore, benefit of the doubt rescinded - fair review based on the facts presented.

Toller, unkomplizierter Service, kompetenter Mitarbeiter mit großer Hilfsbereitschaft
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